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send ctrl+alt+del
send ctrl alt delete stopped working

Conrad Sallian, Administrator (Posts: 1559)

May 16, 2015 5:41:59 pm EDT

Hello,

We do appreciate your feedback. However, not each and every situation can be easily reproduced in our testing laboratory, simply because there are countless combinations of OSes, hardware profiles, settings, environments etc. Therefore we rely on our customers to provide feedback and extensive information about what's going on. Sometimes we even ask for remote access to the Viewer PC at least to be able to log in and see what's happening with our own eyes.

That been said, we are currently working on this CAD issue and preparing a separate Host executable with extended logging capabilities just for the purpose of troubleshooting.

Michael, we will appreciate it if you let us know what other issues except CAD you are currently having with version 6.x.  

Thank you!

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Integrate Logo

Conrad Sallian, Administrator (Posts: 1559)

May 16, 2015 5:24:21 pm EDT

Hello Michael,

The "Integrate logo" tab is only available (and has always been) for the Agent option/package only  :) It isn't available for "Standard MSI" and "One-click" options.

Don't hesitate to ask me if you have other questions.

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Deployment Custom Config Options

Conrad Sallian, Administrator (Posts: 1559)

May 16, 2015 5:22:16 pm EDT

Hello Michael,

We need more specific information. Here are a few questions:

I created a new one-click deployment package. I changed the RU server to my servers FQDN.

The settings did not carry through. It set the FQDN & port back to the default, ignoring my settings. It did keep the password I assigned.

Was it an upgrade of a remote Host, or were you installing a new Host on a machine without any previous Host installations?

I'm asking that because the outcome may depend on what you specify in Step 4 of the configuration process.  

MSI package carried the options through.

I guess you mean the Standard MSI package (first option in the MSI Configurator). Did you use exactly same settings of the MSI Confiurator when creating both packages? Namely the settings in Step 4.

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I don't see some popup windows on host and often can't copy and paste from viewer to host

Conrad Sallian, Administrator (Posts: 1559)

May 15, 2015 7:52:28 am EDT

Hello Mike,

Just to add another data point, clipboard copy of straight text (url links, usernames, passwords, etc) seems to have gotten less reliable in 6.2.x ->. Previously, you could reliably expect a copy of short, plain text at either end would automatically appear at the other end without using the menu Get/Set actions. Now I almost always have to use the Get/Set menu action.

We are planning to re-write the code responsible for clipboard sync for ID connections in the near future anyway. Hope that will fix these issues.

Unrelated but another issue: Please promote the 'Ctrl-Alt-Del' menu item back to the main bar as it was in 5.x. It is one of the most used functions and it's a bit silly to have to now dive into a menu to get at it.

That makes sense. We'll probably do that in the next update.

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send ctrl+alt+del
send ctrl alt delete stopped working

Conrad Sallian, Administrator (Posts: 1559)

May 14, 2015 12:38:50 pm EDT

IT Support wrote:
I have the exact same issue.  The work around is to use the accessibility option on the login screen to bring up the online keyboard.  From there, you can use the CAD command.  



It's consistent with multiple workstations on Win7 32-bit.  It's annoying, but you can get in.

Responded via tickets.

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I don't see some popup windows on host and often can't copy and paste from viewer to host

Conrad Sallian, Administrator (Posts: 1559)

May 14, 2015 6:18:36 am EDT

Hello Lou,

We will allocate more time and resources on improving how the clipboard copying work then.

Regarding the 6.3 upgrade - I have responded to you via tickets yesterday. The reason could be that you were using a custom installer for upgrade that was set to overwrite existing Host settings during remote upgrade.

We haven't received any other reports about issues with upgrading, although the new version has been around for almost a week now.

Don't hesitate to ask me if you have other questions.

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I don't see some popup windows on host and often can't copy and paste from viewer to host

Conrad Sallian, Administrator (Posts: 1559)

May 13, 2015 2:28:28 pm EDT

Hello Lou,

Copying/pasting is very different when it comes to copying simple text vs. rich text vs. media content vs. files. What content do you specifically have issues with copying?

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Max Viewer using dual monitors

Conrad Sallian, Administrator (Posts: 1559)

May 12, 2015 6:55:44 pm EDT

Hello Michael,

We have just released version 6.3.0.2. This issue has been fixed in the new version. Please, check it out.

Thanks.

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Address Books

Conrad Sallian, Administrator (Posts: 1559)

May 12, 2015 1:40:23 pm EDT

FYI for others: Once you change the name of the address book, you have to UNCHECK & CHECK them from displaying before the name will change in the display.

We fixed this little nuisance in the upcoming update 6.3.0.2, which is soon to be available for download  :)

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Address Books

Conrad Sallian, Administrator (Posts: 1559)

May 12, 2015 12:26:03 pm EDT

Hello Michael,

You need to rename the book in the Address book manager (Viewer -> Tools -> Address Book Manager). Like shown on this screenshot  

Hope that helps.

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