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Second screen black
Second screen black on host computer

Conrad Sallian, Administrator (Posts: 1623)

Jul 15, 2015 4:19:53 pm EDT

Hi Claude,

What is common about all those 10 computers? Perhaps the graphics card, the operating system etc? That would be helpful for further diagnosing the issue.

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FR: Screen Refresh Rate

Conrad Sallian, Administrator (Posts: 1623)

Jul 15, 2015 1:40:59 pm EDT

Hello,

Could you please explain what you mean by "fluidly of the screen refresh rate"? Thanks!

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Second screen black
Second screen black on host computer

Conrad Sallian, Administrator (Posts: 1623)

Jul 15, 2015 1:39:37 pm EDT

Hello Claude,

Have you tried all the solutions listed in  this troubleshooting article ?

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FR: RU Server feature
Personal SSL

Conrad Sallian, Administrator (Posts: 1623)

Jul 09, 2015 3:12:09 pm EDT

RSA with 2048-bit key.

BTW, we'll soon publish a special document/white paper that gives an in-depth look into and summarizes all security features, protocols and algos used in Remote Utilities.

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FR: RU Server feature
Personal SSL

Conrad Sallian, Administrator (Posts: 1623)

Jul 08, 2015 9:52:01 am EDT

Hello,

All traffic between Viewer and Host is RSA-encrypted even when you are working via your own self-hosted server anyway.

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Doesn't work on Samsung Galaxy SIII mini

Conrad Sallian, Administrator (Posts: 1623)

Jul 02, 2015 3:01:50 pm EDT

Hi Michael,

Unfortunately, we can't help with this because apparently this has something to do with the underlying IDE /environment that we to build the Android app. I recommend you waiting till the next update of Android app.

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"View Only" Issue
Black screen when user is in fullscreen game

Conrad Sallian, Administrator (Posts: 1623)

Jul 02, 2015 2:47:49 pm EDT

Responded in tickets, thanks.

I should say, that Remote Utilities is not supposed to be used for remote gaming, especially when a certain app (or game) occupies the screen in monopoly mode.

There are better ways to stream video/sound from a game to a different PC. For example, the In-house streaming from Steam.

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FR: Remote Utilities Server - Linux Version

Conrad Sallian, Administrator (Posts: 1623)

Jul 01, 2015 6:58:05 pm EDT

Hello,

droodle wrote:
Any closer to having a Linux version ??

Sorry, but no. There are a lot of priories in front of us before we consider working on the Linux version. I'm sorry for that.

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Doesn't work on Samsung Galaxy SIII mini

Conrad Sallian, Administrator (Posts: 1623)

Jul 01, 2015 1:33:24 pm EDT

Hello Michael,

Thank you for your message.

Does restarting the device or re-installing the software from Play store work?

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RUT Download Failure
Google blocking download

Conrad Sallian, Administrator (Posts: 1623)

Jul 01, 2015 1:29:37 pm EDT

Hello John,

Thank you for the detailed workaround. However, we need to resolve the cause, not the effect :) And we are doing this currently, by contacting Symantec and Google.

Symantec has already responded that they fixed the false positive and the results will take effect within 24 hours.

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