We do appreciate your feedback. However, not each and every situation can be easily reproduced in our testing laboratory, simply because there are countless combinations of OSes, hardware profiles, settings, environments etc. Therefore we rely on our customers to provide feedback and extensive information about what's going on. Sometimes we even ask for remote access to the Viewer PC at least to be able to log in and see what's happening with our own eyes.
That been said, we are currently working on this CAD issue and preparing a separate Host executable with extended logging capabilities just for the purpose of troubleshooting.
Michael, we will appreciate it if you let us know what other issues except CAD you are currently having with version 6.x.
Just to add another data point, clipboard copy of straight text (url links, usernames, passwords, etc) seems to have gotten less reliable in 6.2.x ->. Previously, you could reliably expect a copy of short, plain text at either end would automatically appear at the other end without using the menu Get/Set actions. Now I almost always have to use the Get/Set menu action.
We are planning to re-write the code responsible for clipboard sync for ID connections in the near future anyway. Hope that will fix these issues.
Unrelated but another issue: Please promote the 'Ctrl-Alt-Del' menu item back to the main bar as it was in 5.x. It is one of the most used functions and it's a bit silly to have to now dive into a menu to get at it.
That makes sense. We'll probably do that in the next update.
We will allocate more time and resources on improving how the clipboard copying work then.
Regarding the 6.3 upgrade - I have responded to you via tickets yesterday. The reason could be that you were using a custom installer for upgrade that was set to overwrite existing Host settings during remote upgrade.
We haven't received any other reports about issues with upgrading, although the new version has been around for almost a week now.
Don't hesitate to ask me if you have other questions.