Conrad Sallian's community posts

Hello Kevin,

Thank you for your feedback. Yes, indeed - generating ID and sending email don't work for Standard and One-click packages, and work for Agent only. We'll be checking this issue and fix it by the second beta coming soon.

Secondly, the version number for both the viewer and the host after install both indicate 6.4.0.1 (Host) and 6.4.0.2 (Viewer) rather than 6.5

That is correct. We are using 6.4.x.x as an interim version number until we make the final 6.5 release.

Hello Christopher,

The update has been released, you can check out the beta version here https://www.remoteutilities.com/download/beta.php . It has this specific issue fixed, among other things.

Thanks.

Hi Donald,

Thank you for your message. It hasn't been implemented yet but we'll see if we can squeeze it in the final 6.5 release.

Let me know if you have other questions.

Hello Eunjin,

Thank you for your post.

It may look like antivirus software activity and/or Host program files got corrupted somehow. Yes, you need to re-install the program. Make sure that you completely uninstall first, as described here  https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#uninstall-host

When installing, you can try our new beta release, or install the stable version.

Post your feedback about the beta version in this thread. Posts about the beta version created in other threads will be moved here.

Beta version download: https://www.remoteutilities.com/download/beta.php

Learn more about the new exciting features that the new self-hosted server provides https://www.remoteutilities.com/solutions/self-hosted-server.php

Thank you!

Hello Bjørn,

No simple way I'm sorry. By the way, according to our inner changelog this bug has been fixed in the upcoming 6.5 beta, which is going to be put on the site today, if all goes as planned.

Hello Bjørn

Thank you for your post.

Yes, it's a known bug. We will do our best to fix it as soon as possible.

Hi Mohd,

We are going to publish the beta on the site this Thursday or Friday the least.

Hello Lee,

You need to enable "Capture alpha blending windows" option in the connection properties. Please, follow the steps described on this page: https://www.remoteutilities.com/support/docs/some-windows-or-menus-are-not-visible/

That said, I also recommend you upgrade both modules to the most recent version which is 6.3.0.6 if you haven't done that already.

Don't hesitate to ask me if you have other questions.

Hello Mohd,

Thank you for your message.

Our servers are running with 100% uptime recently so it's definitely not the server's fault. The most obvious reason why your Host cannot connect is a firewall problem, namely blocked outgoing ports which are used by the Host.

You can find more information about the ports in this documentation article https://www.remoteutilities.com/support/docs/ports-used-by-remote-utilities/

NOTE: the article mentions version 6.5 which has not been released yet. The beta is coming this week though. In this new version the number of ports will be reduced - in fact you'll only have to have one outbound port open (5655) in addition to port 443.  

Hope that helps.