Conrad Sallian's community posts

Hi Fish,

Yes, it's a known issue. We will release a fix in a couple weeks. Please, see this thread for more information:

https://www.remoteutilities.com/support/forums/forum1/3034-windows-xp-7-7-3-0-host-won-t-install?PAGEN_1=2

Hi Flavio,

If the issue is fixed when you log off the private server, the possible cause is that the 'Force custom server security' checkbox is enabled for that user in RU Server settings (Admin Console -> Address Book Manager -> User details -> General):



If this checkbox is enabled AND if Viewer is signed in on a private server, Viewer always tries the 'Custom server security' authentication method, ignoring other auth methods.

Hope that helps.

Hi Frank,

You can simply disable the banners. In Viewer: Tools -> Options -> Update -> Disable built-in notifications:

Hi Keith,

Could you check this file and see if there are any installation/update errors there:

C:\ProgramData\Remote Utilities\install.log

Note: the ProgramData folder is hidden by default in Windows.

Hello everyone,

Thank you all for your patience. We’ve identified the root cause of the issue—it turned out to be a problem with the installer.

We’ll address this in an upcoming update, which typically follows the main release within a few weeks, after we collect additional bug reports.

Unlike some of our major competitors, we’re committed to keeping Windows XP support for as long as possible.

Current workaround:

For Viewer: You can use the portable Viewer, which does not require installation.

For Host: You can stop the Host service and manually copy the program files into the Program Files (x86)\Remote Utilities - Host\ folder from another machine (non-XP) where the new Host was successfully installed.

We hope this helps. Thank you again for your continued support!

Hi Frank,

Thanks for letting us know.

Your new version is ok. It was a typo in the file which supplies the text to the yellow stripe message. We've fixed it now and the yellow stripe should show the correct version (may take some time to propagate the change across cloud servers).

Hi Frank,

If it is a commercial license, the window should go away. Could you also check the Host settings -> Interface tab. What can you see there?

Hello Frank,

Are you connecting from a Viewer registered with a commercial license? Or is it a free license?

Hello Robert-Jan,

Thank you for your message.

It should work as expected. However, it’s possible that at some point an incorrect password was saved for the connection. When the saved password doesn’t match the one set on the Host, the program will continue to prompt you for a password each time you start a session.

To fix this:

1. Right-click on the connection in your address book.
2. Select Properties.
3. Go to the Security section.
4. Update the saved password with the correct one.

That should resolve the issue. Let me know if you need any further assistance.

Hello Mick,

Thank you for your interest.

Yes, the Plus license still allows for up to 50 controlled devices. This limit is fixed and does not change based on the number of users.

The parameter that defines the number of allowed controlled devices is the license type—Starter, Plus, or Pro. If you need to control more than 50 devices, you would need to upgrade to the Pro license, which allows an unlimited number of controlled devices.

Hope that helps! Let me know if you have any further questions.