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Easier Callback Option on Agent

Conrad, Administrator (Posts: 1737)

May 11, 2018 3:07:22 pm EDT

Hi Cristian,

I see. You mean "forced callback", whereas the regular callback (reverse) connection uses interval-based algorithm.

Actually, the callback connection became less important ever since we have introduced Internet-ID. If the remote user runs the Agent the tech/admin will immediately see that the Agent went online (provided its ID is added to their address book).

Notifying (calling) the tech/admin is another thing though. For example, the remote user may want to ask the tech for assistance and need some sort of an S.O.S button. We do have such suggestion on our wishlist and will probably add at some point in the future.

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UNABLE TO connect 2 RDP Consoles 2016 only main console visible

Conrad, Administrator (Posts: 1737)

May 11, 2018 9:21:35 am EDT

Hello Yatin,

Thank you for your message.

Not sure what might be causing the issue. Did you try restarting the remote PC after you have installed the Host on it?

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Easier Callback Option on Agent

Conrad, Administrator (Posts: 1737)

May 11, 2018 9:16:37 am EDT

Hello Cristian,

Do you mean some sort of "pinging" a remote assistant (admin) from the remote user side?

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NOD32 Antivirus 9

Conrad, Administrator (Posts: 1737)

May 11, 2018 9:14:23 am EDT

Hello Cristian,

ESET still detects our program as "potentially unsafe", but we are implementing some measures in the upcoming 6.9 update to make the program less prone to false detections. Let's see if this will help avoid the false positives.

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Server admin console cant connect remote server

Conrad, Administrator (Posts: 1737)

May 08, 2018 4:04:51 pm EDT

Hi Cristian,

Glad to hear you figured out the issue. Let us know should you have any other issues.

Thanks!

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Shortcut to Show ID on Host Instalations

Conrad, Administrator (Posts: 1737)

May 07, 2018 2:15:00 pm EDT

Hello Cristian,

The Agent is supposed to work explicitly, that is it should always be visible in the taskbar. If we add a tray-only option the remote user may easily overlook the fact that the Agent is running on their PC.

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General Data Protection Regulation (GDPR)

Conrad, Administrator (Posts: 1737)

May 07, 2018 12:58:28 pm EDT

Hello,

Thank you for your message.

Just like many other software companies out there we are making the necessary preparations to meet GDPR requirements by the deadline (25th May). We will release a separate statement closer to that date.

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Silent deployment with settings password-protected

Conrad, Administrator (Posts: 1737)

May 07, 2018 4:31:20 am EDT

Hello Mohammad,

Yes, it does. Please, try running a silent installation through GPO just as you would in a production environment.

Thanks.

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Roadmap?

Conrad, Administrator (Posts: 1737)

May 07, 2018 4:12:56 am EDT

Hello Chad,

We will publish the update on the site once it is ready. We will create a separate beta version download page.

Don't hesitate to ask me if you have other questions.

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Silent deployment with settings password-protected

Conrad, Administrator (Posts: 1737)

May 07, 2018 4:09:21 am EDT

Hello Mohammad,

Thank you for your message.

when I tested host's installation on a machine

Did you test it by simply running the installer manually? Or did you run the installation using AD GPO just as it was supposed to be carried out?

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