Community

(self-hosted ID server) Computer goes offline when I log on

Conrad, Administrator (Posts: 2026)

Oct 11, 2018 4:37:00 am EDT

heat Zone wrote:

Connection to "PC-Test" failed. Mode:  .
removed. Mode:  ."

Hello,

Could you tell us the versions of Viewer, Host and Server that you have. You can check version numbers in the program About window in each respective module.

Looking forward to your reply.

Like Remote Utilities? Write a review

Unable to enter the password in the password field

Conrad, Administrator (Posts: 2026)

Oct 11, 2018 4:35:18 am EDT

Hello Antoine

I'm glad to hear you have figured out the issue. Let us know if you need any further assistance.

EDIT: Hey Conrad, could replace my name on my previous post by anouz please?

You can edit your forum profile. Just click the dropdown link with your name on it at the top right corner of the page and select "My account".

Hope that helps.

Like Remote Utilities? Write a review

Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 2026)

Oct 10, 2018 11:02:57 am EDT

Hi Cristian ,

We couldn't reproduce the issue. All three commands are working perfectly.

Could you show us the full syntax that you use in the command line (preferably a screenshot)?

Like Remote Utilities? Write a review

Will not install

Conrad, Administrator (Posts: 2026)

Oct 10, 2018 10:49:20 am EDT

Hi John,

Is this happening on a single machine or on different machines that you control?

Like Remote Utilities? Write a review

Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 2026)

Oct 09, 2018 1:49:44 pm EDT

Cristian Braun wrote:

I cant update the server because the MSI says its already installed.
I dont want to uninstall it before reinstall because im afraid to lose any config/address book/etc.

How would be the right way to update from beta 1 to beta 2?

Hi Cristian,

You are updating RU Server, correct? If you simply uninstall the server beta 1 using Windows control panel, restart the PC and then install beta 2. Your data will remain intact.

But if you are still unsure just use a safety net - copy (back up) the three data folders from server installation folder as well as the server registry entry. This is more information about where the server keeps it data:
https://www.remoteutilities.com/support/kb/how-do-i-migrate-ru-server-self-hosted-server-to-another-pc/

Hope that helps.

Like Remote Utilities? Write a review

Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 2026)

Oct 09, 2018 1:28:25 pm EDT

Hello AnrDaemon,

I don't know the difference between "mini chat" and "full chat" (they look rather same to me), but for the sake of clarity, I right-clicked the connection and called "chat" mode, then minimized the chat window.

I am sorry for not making it clear. The mini-chat is just an extension to the regular chat mode that you ran. Mini-chat looks like a panel at the right hand side of the Full Control window. It allows you to chat during a remote session without switching to the dedicated chat window. Here is more about the mini chat.

EAV'd again in most generic of all circumstances. Simple attempt to connect to a remote system, auth is from the same domain the remote is a member of. No other domain controllers online.

I think that it is time that we suggest having a remote session and helping you out directly. Unfortunately, there are no other ideas why this might be happening and we need to see your setup with our own eyes.

If this is an option for you, please let us know at support@remote-utilities.com and we will discuss the details.

Thanks!

Like Remote Utilities? Write a review

Unable to enter the password in the password field

Conrad, Administrator (Posts: 2026)

Oct 09, 2018 4:15:36 am EDT

Hello Antoine,

Thank you for your post.

Could you take a screenshot of the screen and send it here. If there is any personally identifiable information, such as your Internet-ID , please paint it out before posting the screenshot.

Like Remote Utilities? Write a review

Will not install

Conrad, Administrator (Posts: 2026)

Oct 09, 2018 4:04:37 am EDT

Hello John,

Please, do the following:

1. Add the Host installer to your antivirus software exceptions list. Specifically, add two folders to the exceptions:  the folder where you downloaded the installer (I also recommend that you re-download the file) and the target folder "C:\Program Files (x86)\Remote Utilities - Host". The latter may not be created yet, just add it manually to your a/v exceptions.

2. Clean up the older installation. Follow this Uninstall Host guide.

3. You may also check the Microsoft Fixit tool in case you cannot get rid of your previous installation.

Once you complete the steps above, restart your computer and try installing again. Make sure that the Windows account has full administrative privileges because they are required when installing the Host (it runs as a system service after the installation).

Hope that helps.

Like Remote Utilities? Write a review

Will not install

Conrad, Administrator (Posts: 2026)

Oct 08, 2018 4:27:47 pm EDT

Hi John,

You are installing version 6.8.0.1. , not the beta. Is that correct?

Like Remote Utilities? Write a review

Will not install

Conrad, Administrator (Posts: 2026)

Oct 08, 2018 3:14:43 pm EDT

Hello John,  

Thank you for your message.

In this installation step the program asks you to set Host access password. I.e. there is a child window that should appear in front of the main wizard window. This is how it looks like:



If you cannot see this window make sure that it's still there - maybe it was just hidden behind the wizard or minimized. There used to be a bug that could do that but we fixed it some time ago. Also, make sure that you download the program from this site and not elsewhere. The only official download pages are these https://www.remoteutilities.com/download/ (stable version) https://www.remoteutilities.com/download/beta.php (beta version).  

Hope that helps.

Like Remote Utilities? Write a review
Page:
This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.