Conrad Sallian's community posts

Hi Milo,

Yes, it should work provided it is allowed in your country. When you place your order, you can choose the payment method on the final checkout page.

Hope that helps.

Hello Milo,

Thank you for your interest. If you are the only concurrent user you can install the Viewer on all three - and use the same license on all of them.

https://www.remoteutilities.com/support/kb/can-i-work-from-multiple-viewer-workstations-with-a-1-tech-license/

For this scenario you can also consider using the portable version https://www.remoteutilities.com/support/docs/portable-viewer/.

Hello Keith,

Thank you for your message. Could you please send the Host logs to [email protected].

Hi Jorge,

In the previous version that you have (6.x.x.x) the logs folder is located in: C:\Program Files(x86)\Remote Utilities - Host\Logs.

Only examining the logs can tell why you cannot connect using the Internet-ID.

Hello Jorge,

Our servers are up and running and according to monitoring data there were no downtimes. Could you ask the remote user to look into the Host log. You can be located in: C:\ProgramData\Remote Utilities\Logs

Matthew Cooper wrote:

@Conrad, could you advise what the host log entry would look like if the software restarts itself? I can then do a thorough search and see if it has taken place.

Hi Matthew,

There will be a line:

Remote Utilities - Host [version] is started. GMT[time_zone]

Hi Martin,

Thank you for the kind words. Yes, Host for Mac/Linux will also be availalbe.

Hello,

Beta 17 for Mac and Linux has been released. An issue that would (in some circumstances) cause authentication errors has been fixed.

Craig Golucki wrote:

Please use my contact information on my account to continue this conversation further. I sent an email to your [email protected] as well.

Hello Craig,

We haven't received anything to [email protected] so far. Could you please resend your email?

Also, with regards to your previous posts within this thread, and specifically the post where you voluntarily share logs and (possibly) other information that in some jurisdictions may be considered as personally identifiable . We would like to repeat our disclaimer here as is stated by our privacy policy:

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However, it is important for users of our forum to understand that any personal data they voluntarily share within the forum posts, comments, or discussions is publicly accessible. While we take reasonable measures to protect the privacy and security of information processed through our services, we cannot control or be responsible for the protection of information that users choose to share publicly.

This section of the privacy policy is intended to inform you of the risks associated with the sharing of personal data in our forum and to clarify our position and responsibilities. By using our forum, you acknowledge and agree to these terms.

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Mike G wrote:

Ahh, it's clear now. Thanks for your continued help Conrad!

You are welcome! Have a great weekend ahead.