Conrad Sallian's community posts

Hello,

We've put it here for you:

https://www.remoteutilities.com/download/7620/host-7.6.2.0.msi

Hope that helps.

Hi Ondrej,

Are you connecting to the Host with a commercial license or a free license?

Hi Keith,

Yes, Windows NT - we already do our best to support XP systems, and that’s about as far back in time as we can comfortably travel :) Thanks for the update, glad you tracked it down.

Have a great weekend ahead!

Hi Keith,

This might be a root certificate problem on Win 7 machines then. To check: visit this URL https://update.remoteutilities.net/upgrade.ini in the built-in IE browser on one of those machines. If it fails with certificate errors → definitely a root certificate issue.

Hi Keith,

Thank you for the offer. For this issue there’s no need for me to connect directly to your computer, and in fact it wouldn’t help much — it appears that some security software is blocking access to our update distribution links. I suggested using a web browser just to confirm this, although the log already indicates it.

If this is a corporate network, please make sure that requests to remoteutilities.net are allowed to pass through. They are then forwarded to Amazon AWS servers to download the update file.

Keith Evans wrote:

heres a screen shot of the HTML the log only shows when first installed

Thank you. Please, try to open the updates URLs directly in the web browser on the Host PC:

https://update.remoteutilities.net/upgrade.ini

http://update.remoteutilities.net/host-7.7.3.0.exe

If you cannot download the ini file, then this URL is being blocked either on the computer or on the perimeter. So it might be the case of security software preventing the Host to retrieve upgrade information and then upgrade.

Hi Fish,

Yes, it's a known issue. We will release a fix in a couple weeks. Please, see this thread for more information:

https://www.remoteutilities.com/support/forums/forum1/3034-windows-xp-7-7-3-0-host-won-t-install?PAGEN_1=2

Hi Flavio,

If the issue is fixed when you log off the private server, the possible cause is that the 'Force custom server security' checkbox is enabled for that user in RU Server settings (Admin Console -> Address Book Manager -> User details -> General):



If this checkbox is enabled AND if Viewer is signed in on a private server, Viewer always tries the 'Custom server security' authentication method, ignoring other auth methods.

Hope that helps.

Hi Frank,

You can simply disable the banners. In Viewer: Tools -> Options -> Update -> Disable built-in notifications:

Hi Keith,

Could you check this file and see if there are any installation/update errors there:

C:\ProgramData\Remote Utilities\install.log

Note: the ProgramData folder is hidden by default in Windows.