Conrad Sallian's community posts

Hi Chad,

Could your antivirus software or perimeter antivirus software (e.g. at the corporate network or at your ISP) be blocking our servers?

Hello Pam,

Modern antivirus programs may not even bother warning the user about the changes they make or files they block / delete silently.

Could you try installing the Host on a computer without AVG/Avast and see the result. I assure you that this problem won't be taking place.

Hi Pam,

AVG/Avast keep detecting the program with each new release. We have no idea why this company is ruining the work of their users/customers by blocking benign/legitimate software on their users' computers. This is weird.

Hello Nathan,

We can't give an exact date or even a month, unfortunately. Sorry for that.

Hi Rob,

Yes, why? We also publish the false positive report links in this article https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/

Pam Kelli wrote:

Yes, Pauline, I have AV software installed on all of my computers but it is not interfering with RU in any way.
This is clearly a host software issue. Both host computers are reporting the same fatal error.

Hi Pam,

Could you provide the antivirus software name, please. Thanks.

Hi Jeff,

You should try the Microsoft tool mentioned in this KB article https://www.remoteutilities.com/support/kb/cannot-uninstall-old-version-and-update-to-new-version/.

Hope that helps.

Hi Rob,

This is from the recent message from Avast:

I'm very sorry that the signed file was blocked. The process is semi automatic based on virus definitions. If a page or file is suspicious, detection is created based on definitions. If this is a false positive detection, you need to report the detection as you did. Subsequently, the detection is reviewed manually by our specialists, who will determine whether the detection is correct or false. Even if it is a false detection, the detection is manually changed (turned off).

It's been 2022. Soon spaceships of earthlings will traverse the vast expanses of the Milky Way, and anti-virus companies will continue to manually add new legit software releases to exceptions, and require emailing a file no larger than 10 mb in an archive with the password "infected". :)

Hello,

Thank you for your message.

I see only some SSL 2.0 connections and lots of unencrypted TCP traffic at all, when remote clients connect to the RU.

All traffic between Viewer and Host uses end-to-end encryption. So the traffic between Viewer <-> Server, and Host <->Server is not encrypted because it has already been encrypted. What you possibly see as the "unencrypted TCP traffic" has in fact been encrypted already.

Hope that helps.

Hi Rob,

It was today that we informed Avast (and by extension AVG) about that the last time :) Frankly, why it is so hard to whitelist at least the digital signature is beyond me.