Conrad Sallian's community posts

My desktop went black

Conrad Sallian, Support (Posts: 2979)

Feb 05, 2024 8:03:17 am EST

Hello Chas,

Thank you for your message.

05.02.2024---10:40:59:544 34 Remote Utilities - Host 70220 is started. GMT Windows 10.0 64bit
05.02.2024---10:40:59:936 96 Relay node: OK ID: xxx-xxx-xxx-xxx; Port: 5655; Try count: 1
05.02.2024---10:41:01:000 96 Relay node redirect: OK. Relay redirect. To: nn.nn.nn.nnn
05.02.2024---10:41:01:644 96 Relay node: OK ID: xxx-xxx-xxx-xxx; Port: 5655; Try count: 1

You need not worry. These lines only tell that your Host has successfully connected to our server relay infrastructure and is in the 'listening' mode. If it were an unauthorised connection, there would be for example this:

Remote screen connection. Started.

FTP connection. Started.

depending on the chosen connection mode.

Have changed Access numbers and passwords to be sure.

You can also enable two-factor authentication. And if you want to additionally protect the address book that resides on your Viewer computer, use address book encryption.

Hope that helps.

Unable to complete version check windows 11

Conrad Sallian, Support (Posts: 2979)

Feb 05, 2024 7:52:54 am EST

Hi Edwin,

Thank you for your message. Exactly how old are the Hosts? This 'Simple update' method was only introduced starting a certain minor release in version 6.x and may not work for Host versions earlier than that, unfortunately.

Remote Connect without display do not function

Conrad Sallian, Support (Posts: 2979)

Jan 29, 2024 1:17:35 pm EST

Hello Markus,

We've updated the message. Please, do not share your sensitive information publicly on the forum. If your support request contains such information, please use the ticketing system. Posting on the forum will not speed up the response (quite the contrary - the tickets are usually responded faster than messages in the community).

Thanks.

Paypal?

Conrad Sallian, Support (Posts: 2979)

Jan 28, 2024 7:57:26 am EST

Hi Milo,

Yes, it should work provided it is allowed in your country. When you place your order, you can choose the payment method on the final checkout page.

Hope that helps.

Purchase Question

Conrad Sallian, Support (Posts: 2979)

Jan 28, 2024 7:56:08 am EST

Hello Milo,

Thank you for your interest. If you are the only concurrent user you can install the Viewer on all three - and use the same license on all of them.

https://www.remoteutilities.com/support/kb/can-i-work-from-multiple-viewer-workstations-with-a-1-tech-license/

For this scenario you can also consider using the portable version https://www.remoteutilities.com/support/docs/portable-viewer/.

Help, all connections are showing offline

Conrad Sallian, Support (Posts: 2979)

Jan 22, 2024 1:14:23 pm EST

Hello Keith,

Thank you for your message. Could you please send the Host logs to support@remoteutilities.com.

Help, all connections are showing offline

Conrad Sallian, Support (Posts: 2979)

Jan 22, 2024 9:50:50 am EST

Hi Jorge,

In the previous version that you have (6.x.x.x) the logs folder is located in: C:\Program Files(x86)\Remote Utilities - Host\Logs.

Only examining the logs can tell why you cannot connect using the Internet-ID.

Help, all connections are showing offline

Conrad Sallian, Support (Posts: 2979)

Jan 22, 2024 9:12:44 am EST

Hello Jorge,

Our servers are up and running and according to monitoring data there were no downtimes. Could you ask the remote user to look into the Host log. You can be located in: C:\ProgramData\Remote Utilities\Logs

Just an Update Info

Conrad Sallian, Support (Posts: 2979)

Jan 05, 2024 4:27:32 am EST

Matthew Cooper wrote:

@Conrad, could you advise what the host log entry would look like if the software restarts itself? I can then do a thorough search and see if it has taken place.

Hi Matthew,

There will be a line:

Remote Utilities - Host [version] is started. GMT[time_zone]

Beta testing: Remote Utilities for macOS/Linux

Conrad Sallian, Support (Posts: 2979)

Jan 04, 2024 5:29:37 am EST

Hi Martin,

Thank you for the kind words. Yes, Host for Mac/Linux will also be availalbe.

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