Conrad Sallian's community posts

Hello,

You can simply add the folder from which you run the Agent (after downloading it) to your antivirus exceptions.

If you're using the Host (the persistent module), make sure to whitelist the following folder:
C:\Program Files (x86)\Remote Utilities - Host\

Hello,

Remote Utilities Host runs as a Windows SYSTEM service. When the Host needs to “enter” a different Windows session, Windows uses the standard token duplication mechanism to create a session-appropriate process under the SYSTEM account.

This isn’t privilege escalation — the Host already runs with SYSTEM privileges as a service. Microsoft Defender sometimes flags this pattern generically because it can also appear in malware, but in this context it is part of normal, documented Windows functionality for remote-access and RMM tools.

Hope that helps.

Hello Mike,

Thank you for your message.

We haven’t received any similar reports so far. Could you please try changing the input method in the connection properties to see if that resolves the issue?

Hi John,

Unfortunately, there’s no built-in way to immediately detect when a remote Host goes offline—there’s no continuous monitoring. The only indication is the status icon in the address book.

There is a kind of workaround—you can open a View-only connection, and if the Host goes down during the session, the Viewer icon will start flashing/blinking on the taskbar. It's not a guaranteed method, but it can serve as a basic indicator.

Hello,

We've put it here for you:

https://www.remoteutilities.com/download/7620/host-7.6.2.0.msi

Hope that helps.

Hi Ondrej,

Are you connecting to the Host with a commercial license or a free license?

Hi Keith,

Yes, Windows NT - we already do our best to support XP systems, and that’s about as far back in time as we can comfortably travel :) Thanks for the update, glad you tracked it down.

Have a great weekend ahead!

Hi Keith,

This might be a root certificate problem on Win 7 machines then. To check: visit this URL https://update.remoteutilities.net/upgrade.ini in the built-in IE browser on one of those machines. If it fails with certificate errors → definitely a root certificate issue.

Hi Keith,

Thank you for the offer. For this issue there’s no need for me to connect directly to your computer, and in fact it wouldn’t help much — it appears that some security software is blocking access to our update distribution links. I suggested using a web browser just to confirm this, although the log already indicates it.

If this is a corporate network, please make sure that requests to remoteutilities.net are allowed to pass through. They are then forwarded to Amazon AWS servers to download the update file.

Keith Evans wrote:

heres a screen shot of the HTML the log only shows when first installed

Thank you. Please, try to open the updates URLs directly in the web browser on the Host PC:

https://update.remoteutilities.net/upgrade.ini

http://update.remoteutilities.net/host-7.7.3.0.exe

If you cannot download the ini file, then this URL is being blocked either on the computer or on the perimeter. So it might be the case of security software preventing the Host to retrieve upgrade information and then upgrade.