Conrad Sallian's community posts

[Resolved] Forum Question

Conrad Sallian, Support (Posts: 2934)

Jan 28, 2023 12:57:07 am EST

Hello Alan,

Sorry that it took the Mac/Linux host longer than it expected. We will do our best to release the first public beta as soon as possible.

Thank you.

Edit the notification near the system tray

Conrad Sallian, Support (Posts: 2934)

Nov 28, 2022 10:27:16 am EST

Hello Ales,

Thank you for your message.

Unfortunately, no. This notification is not supposed to be customizable. This is a warning message that tells the user that their computer might be accessed by someone not being authorized to.

The fact that this message only shows for the free license means that it was the free license/version that was often abused in the past. We had to implement this message to restrict the ability to use the free license for malicious purposes out-of-the-box.

Run Time Error

Conrad Sallian, Support (Posts: 2934)

Nov 28, 2022 10:22:59 am EST

Hello Anthony ,

Thank you for your message. Could you please tell me if there is any specific action that leads to this error? Or is it purely random?

Internet-ID server IP down?

Conrad Sallian, Support (Posts: 2934)

Sep 19, 2022 10:39:39 am EDT

Hi Chad,

Could your antivirus software or perimeter antivirus software (e.g. at the corporate network or at your ISP) be blocking our servers?

Fatal Error rfusclient.exe not found

Conrad Sallian, Support (Posts: 2934)

Sep 16, 2022 10:43:05 am EDT

Hello Pam,

Modern antivirus programs may not even bother warning the user about the changes they make or files they block / delete silently.

Could you try installing the Host on a computer without AVG/Avast and see the result. I assure you that this problem won't be taking place.

Fatal Error rfusclient.exe not found

Conrad Sallian, Support (Posts: 2934)

Sep 16, 2022 10:34:30 am EDT

Hi Pam,

AVG/Avast keep detecting the program with each new release. We have no idea why this company is ruining the work of their users/customers by blocking benign/legitimate software on their users' computers. This is weird.

Availability of Host for MacOS

Conrad Sallian, Support (Posts: 2934)

Sep 16, 2022 10:22:44 am EDT

Hello Nathan,

We can't give an exact date or even a month, unfortunately. Sorry for that.

HELP!!!!!!!! AVG and other Antivirus issues

Conrad Sallian, Support (Posts: 2934)

Sep 15, 2022 3:20:52 pm EDT

Hi Rob,

Yes, why? We also publish the false positive report links in this article https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/

Fatal Error rfusclient.exe not found

Conrad Sallian, Support (Posts: 2934)

Sep 15, 2022 1:06:52 pm EDT

Pam Kelli wrote:

Yes, Pauline, I have AV software installed on all of my computers but it is not interfering with RU in any way.
This is clearly a host software issue. Both host computers are reporting the same fatal error.

Hi Pam,

Could you provide the antivirus software name, please. Thanks.

Problems Updating due to missing viewer_70010.msi

Conrad Sallian, Support (Posts: 2934)

Sep 15, 2022 1:04:01 pm EDT

Hi Jeff,

You should try the Microsoft tool mentioned in this KB article https://www.remoteutilities.com/support/kb/cannot-uninstall-old-version-and-update-to-new-version/.

Hope that helps.

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