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WIFI ONLY !?!?

Conrad, Administrator (Posts: 2033)

Oct 05, 2018 12:37:46 pm EDT

Hello Dion,

Thank you for your message.

A specific Internet access connection type (Wifi, broadband etc.) has nothing to do with program's connectivity except only it's a very slow network. Usually, but not always, mobile Internet access is slower than other access types such as a regular ISP or a WiFi hotspot.

By the way, what connection type you use - direct connection or Internet-ID connection?

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File transfer constantly fails to change directories and windows size

Conrad, Administrator (Posts: 2033)

Oct 05, 2018 9:16:46 am EDT

Hello Alan,

Thank you for your message.

I am using 6.9.1.0 viewer and when trying to do any file transfers with remote computers, the file transfer window is MASSIVE. Now on my computer setup I have 2 4K monitors, one is horizontal, one is vertical, and a 1080p monitor as well. The window shows up spanning multiple monitors and much be resized to see the entire window so you can see buttons and such.

Does this happen each time you start a File Transfer mode session? I.e. it doesn't remember the size that you set.

Additionally, I have a very hard time navigating to directories, I constantly get errors, then after trying a few times it might work. Sometimes I have to just use Remote Utilities to initiate a VNC session so I can do file transfers it has gotten so bad.

This is a known issue, specifically the issue with slow folder browsing in File Transfer mode. Later this year we are going to significantly re-write the File Transfer module and will fix these issues, and also add a couple of useful features.

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 2033)

Oct 05, 2018 9:12:52 am EDT

Hello,

AnrDaemon wrote:

Suggestion: On the logon credentials page, turn "Use current security context" into a button instead of a checkbox.

Don't add to the  http://hallofshame.gp.co.at/controls.htm

Thank you for the suggestion. I will forward it to our development.

Started application with settings file removed, as you suggested. Only imported the license key. Did not restart the app.
It already EAV'd once on an attempt to connect to the machine.

Are you connecting the same version of the Host or is it an older Host yet?

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 2033)

Oct 03, 2018 4:16:43 am EDT

AnrDaemon wrote:

Conrad wrote:

The problem is turned to be more generic. When old controller is unreachable, an attempt to connect to the member of the old domain randomly throws EAV between failed authentication attempts.

Hello,

Please, try deleting the Viewer configuration file (config_4.xml) in the %APPDATA% folder. It will be recreated again once you run the Viewer next time. Let's see if it fixes the access violation problem.

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Random Password for Agent on Run

Conrad, Administrator (Posts: 2033)

Oct 03, 2018 4:13:57 am EDT

Hello Rick,

Thank you for your message.

This feature has been on our wish list for a while. Most likely we will implement it in the near future.

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Black screen when connecting

Conrad, Administrator (Posts: 2033)

Oct 01, 2018 4:37:21 am EDT

Hi Bill,

Please, try the solutions listed on this page https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/ . If it doesn't work, update your Host to the recent beta version and see if it makes the difference. You can download the beta from here https://www.remoteutilities.com/download/beta.php

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(self-hosted ID server) Computer goes offline when I log on

Conrad, Administrator (Posts: 2033)

Sep 30, 2018 5:21:26 am EDT

Pedro Peracio wrote:

Hello Everyone..
29-09-2018__21:41:55__042 Connection #739288. Connection to "MERCADO MARLUI". Mode: <Authorization>. Connecting...
29-09-2018__21:41:55__043 InetConnection #739288. Internet connection to MERCADO MARLUI (id.remoteutilities.com:5655).
29-09-2018__21:41:55__297 InetConnection #739288. Method "Connect" - OK. MERCADO MARLUI connected to ID server: id.remoteutilities.com.
29-09-2018__21:41:57__600 InetConnection #739288. Socket error. Name: "MERCADO MARLUI", host: "id.remoteutilities.com:5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
29-09-2018__21:41:57__602 Connection #739288. Connection to "MERCADO MARLUI" failed. Mode: <Authorization>.
29-09-2018__21:41:57__602 Context #739288 removed. Mode: <Authorization>.

Currently, It's so hard connect my hosts. This issue can be my DNS server ?

Hello Pedro,

This topic discussion is about the use of self-hosted server.  From your log I can see that you use the public server for your Internet-ID connection. In this case please refer to this Internet-ID connection troubleshooting guide https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/  

Hope that helps.

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 2033)

Sep 30, 2018 5:04:28 am EDT

Michael Taylor wrote:

6.9 beta version doesnt upgrade host when its using internet ID. it works fine when upgrading local hosts via ip. thankfully I had another RAT tool installed but that kind of defeats the purpose.

Hello Michael,

This is intentional. We didn't enable Simple update for beta  because it's, well, beta. This is to avoid accidental update  in production environment.

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 2033)

Sep 28, 2018 5:15:22 am EDT

Conrad wrote:

AnrDaemon

Hi AnrDaemon,

What is the operating system on the remote machine?

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Kaspersky Detection

Conrad, Administrator (Posts: 2033)

Sep 27, 2018 7:28:07 pm EDT

Hi Nick,

We already sent a report to Microsoft and they said that they fixed it. Could you please try updating your Windows Defender signature bases and see if the issue persists.

Thanks.

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