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Dual Monitors - One Portrait, One Landscape

Conrad, Administrator (Posts: 1559)

Sep 16, 2017 10:45:01 am EDT

Hi Josh,

Just responded to your ticket. Have you tried to enable this "Use legacy capture mode" option?

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PnP-Monitor Lock driver is unsigned

Conrad, Administrator (Posts: 1559)

Sep 14, 2017 2:52:53 pm EDT

Hello,

Then it's either an outdated root certificate or intermediate certificate problem. As an example, here is how the monitor driver properties window looks now on our test PC, RU version 6.8.0.1 downloaded from the site.


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PnP-Monitor Lock driver is unsigned

Conrad, Administrator (Posts: 1559)

Sep 13, 2017 4:49:46 pm EDT

Hello,

Thank you for your message.

The monitor driver is signed. This problem might arise because some root and/or intermediate certificates might need to be updated.  

DigiCert (the CA we use to sign our software) provides a list of root and intermediate certificates on this page: https://www.digicert.com/digicert-root-certificates.htm

Updating Windows 10 is also recommended. You can even first try that.

Hope that helps.

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I cannot connect to Host
Even the host has the blue circle activated, the viewer cannot connect

Conrad, Administrator (Posts: 1559)

Sep 13, 2017 12:38:39 pm EDT

Hi Mohammed,

Please, send Host log files to the email support@remote-utilities.com for our examination. Looks like the Host has issues communicating with our relay server.  

Thank you.

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mac viewer?

Conrad, Administrator (Posts: 1559)

Sep 13, 2017 5:33:31 am EDT

Hello Bernie,

Thank you for your message.

We are planning to release Viewer for Mac first. The Host is going to come later, but not this year.

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Doesn't take keyboard input

Conrad, Administrator (Posts: 1559)

Sep 07, 2017 2:19:42 pm EDT

Hi EJ,

Thank you for the details! Please, let us know if this problem re-appears.

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Doesn't take keyboard input

Conrad, Administrator (Posts: 1559)

Sep 06, 2017 6:38:21 am EDT

Hi EJ,

Couple of more questions:

1. Where specifically (in what window/dialog) are you trying to enter the password?

2. Do you have any third party, i.e. non-Microsoft, security software installed on the server?

Looking forward to your reply.

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Doesn't take keyboard input

Conrad, Administrator (Posts: 1559)

Sep 06, 2017 3:47:52 am EDT

Hi EJ,

Sorry, one more question. When you updated Remote Utilities, did you restart the server machine? It is recommended you do so if possible.

Looking forward to your reply.

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Doesn't take keyboard input

Conrad, Administrator (Posts: 1559)

Sep 05, 2017 7:10:22 am EDT

Hello EJ,

Thank you for your message.

Is this happening in all cases? I.e. is it 100% reproducible or just happens erratically?

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Address Book?

Conrad, Administrator (Posts: 1559)

Sep 05, 2017 6:51:53 am EDT

Hello Frank,

Thank you for your message.

Unfortunately, a full-fledged address book hasn't been available in the mobile version yet. However, we are planning to implement it very soon.

So far in the mobile version you can only have your address book as a simple list of entries.

Don't hesitate to ask me if you have other questions.

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