Community

Slow performance, dropping connections

Conrad, Support (Posts: 2269)

May 23, 2018 4:59:14 am EDT

Hello Nijel,

Thank you very much for your post! It will definitely help other users with similar issues.

Android App Address Book

Conrad, Support (Posts: 2269)

May 22, 2018 3:05:37 pm EDT

Hi Nick,

Our mobile client has its own versioning and so far this app is free. We haven't decided yet what licensing model we are going to use for it when we add more significant features to the client (namely, the full-fledged address book). There are different options that we are considering.

Android App Address Book

Conrad, Support (Posts: 2269)

May 22, 2018 2:53:42 pm EDT

Hello Nick,

Thank you for your post.

We are going to implement a full-fledged address in the mobile client in one of the upcoming updates.

Windows 10 update KB4103721 black screen (ver 1803)

Conrad, Support (Posts: 2269)

May 22, 2018 12:14:44 pm EDT

Meanwhile, this is what other users say about this Windows update:

Windows 10 Cumulative Update KB4103721 Version 1803

Specifically some users mention that this update prevents the computer from booting (we were reported that too by a different user of ours).  

Hopefully, Microsoft will patch this with another update soon.

FR: Linux, Mac - Host

Conrad, Support (Posts: 2269)

May 22, 2018 11:30:27 am EDT

Thank you, Nick. There is a good chance that we will introduce Linux client together with client for Mac.

Windows 10 update KB4103721 black screen (ver 1803)

Conrad, Support (Posts: 2269)

May 22, 2018 11:27:20 am EDT

Hello mrabbit,

Thank you for your post. Our team is already investigating the issue and we will see what might be causing this a how we can fix it.

Upgrade license from Starter to Mini

Conrad, Support (Posts: 2269)

May 22, 2018 4:56:45 am EDT

Hello Nick,

Yes, absolutely. You can use the Upgrade Form to evaluate the upgrade cost and proceed to checkout.

PnP-Monitor Lock driver is unsigned

Conrad, Support (Posts: 2269)

May 20, 2018 2:45:33 pm EDT

Hello Pete,

You, you don't have to. "Fixing the problem" in this case just means signing a few agreements with Microsoft and having our driver "approved". Perhaps, not immediately but with the next Windows update.

I've tried the driver from the Host Options Drivers tab of my existing 6.8.0.1 installation but that still fails.

How exactly does it fail? Do you receive an error message?

(Self-Hosted Server) Connection Issues

Conrad, Support (Posts: 2269)

May 18, 2018 9:25:42 am EDT

Hello Rogier,

I am sorry to hear that. However, please note that we have implemented a lot of improvements to connection speed and stability in the upcoming version 6.9. This version is going to be released by the end of May.

(Self-Hosted Server) Connection Issues

Conrad, Support (Posts: 2269)

May 17, 2018 4:39:31 am EDT

Hi Rogier,

Could you please submit a ticket to us and provide the Host and Viewer logs. Perhaps, there is a reason behind these interruptions.

Thanks.
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