Conrad Sallian's community posts

Hello H E,

Thank you for your message.

When an email message is sent a 'flag' is set in Agent settings in the Windows registry. Re-sending a message each time you run Agent on that machine doesn't make sense because the Internet-ID code and authentication settings do not change.

If you wipe the Agent registry entry and run Agent anew - the settings will change and email message will be sent again because no 'sent' flag is set yet.

Hope that helps.

Hello,

Please, right click on the Viewer launch icon, select Properties -> Compatibility tab -> Change high DPI settings. Do you have any options selected in this window?

Hi Jack,

Great! Feel free to contact us if you need any help in the future.

Thanks.

Hi Donn,

It looks like the Task Manager mode may have been disallowed in the Host settings on the remote side. Could you please check that?

Hello Jack,

Thank you for your message.

We recommend that you update your RU Server to the most recent version (3.0.0.1) and also both Viewer and Host to v.7.0.0.3. Let us know if the issue persists after updating.

Hello,

Thank you for your message.

Unfortunately, Remote Utilities only uses the system font size, it doesn't have any own font size controls.

It should be noted that there are two similar (yet not same) Windows settings - make text bigger and make everything bigger. Here is a screenshot:



You should use the first option (slider) to increase text only. Since RU follows system settings this will increase the text size on controls in Viewer/Host dialogs.

Hope that helps.

Hi Cosmos,

We are planning to include this feature in one of the version 7 minor updates. Unfortunately, no ETA can be provided yet.

Let me know if you have other questions.

Hi Cosmos,

We have just tested this scenario (with portable Viewer) , everything seems to work well. See the attached screenshots.

May I ask if you exactly followed the procedure provided in portable viewer update guide ?

Also, make sure that you explicitly allow the signed in user to use the key. In order to do that:

1. In the License deployment window select your key and click Edit.
2.  In the Edit dialog click Applies to..
3. Select the user from the user list and make sure "All access / Allow" is enabled.

I assume that you might have missed that step. Currently, we are updating our documentation so more detailed instructions for this specific feature are comaing. Sorry for the inconvenience.

Hi Donn,

Thank you for your message.

We tried to reproduce this behavior but couldn't. The TaskManager window shows in both cases - on the localhost as well as via a remote host connection.

Have you updated both VIewer and Host to version 7003? If so, please , try resetting the Viewer configuration file (i.e. delete config_4.xml found in %appdata%) and see if it helps.

Hi,

This error has nothing to do with admin privileges (or lack thereof). Please , refer to this knowledge base article for solution https://www.remoteutilities.com/support/kb/the-code-you-entered-is-incorrect-error/#