Hello Matt,
Thank you for your post.
Is there a way around this? I have a laptop and desktop. I customized the agent on my laptop but now cannot connect using my desktop. With the free key am I just limited to one Viewer PC?
You just need to copy the private key file to the other Viewer's directory as described here
https://www.remoteutilities.com/support/docs/the-code-you-entered-is-incorrect-error/That, of course, needs to be done only if you enable the "Generate password automatically" during MSI Configuration and therefore have your connection credentials emailed to you in an encrypted message. If you don't use that feature, you can use the Viewer on another machine right away without copying anything - except perhaps your address book if this is how you choose to share it between machines (there are
different ways).
With the free key am I just limited to one Viewer PC?
License type has nothing to do with this. The free license allows you absolutely everything that a paid license does, except only that with the free license you are limited to 10 PCs (records) in your address book.
Hope that helps.
