Conrad Sallian's community posts

Hi Michael,

It was our own decision, of course, and it didn't came out of nothing. It is based on our own research and conversations with analytics from several antivirus software vendors.

also if it is hidden (stealth mode) having antivirus popup to warn a user is a good thing. if it was installed for malicious purpose having an AV detection/warning would be great. if however I am the owner of the PC's (which I am) and I want the icon hidden then as the owner I would configure my antivirus program to ignore or whitelist the application.

The reality is that for an average a/v vendor it is easier to label something as "potentially dangerous" instead of coming up with a smart code/system that can tell for sure whether the use is legitimate or not.

I think you should leave the security decisions to your customers and the AV software.

We would gladly leave the security decisions to AV vendors, but apparently some of them are not capable of making good decisions, so much so that they even hurt their own customers by not letting them use legitimate, digitally signed software the way their customers want.

We are a commercial entity, a business.  We need to be profitable and these false positives may negatively affect our sales and overall image. Users don't care if we are right and a/v is wrong - they always blame the software and not their beloved a/v program that they trust so much.  :) So we have to look for solutions to the problem, even if it means discontinuing certain features.  

Sometimes it's anecdotal. Recently we received a complaint from a user who was running a no-name "malware removal" tool on their PC. The developer of that tool couldn't even be contacted other than via a free Yahoo e-mail address. But still the user was blaming us that we were distributing malware because their tool detected us as such :)

Apparently, anything that has "antimalware" or "antivirus" in their name is unconditionally trusted and rarely anyone has any doubts about whether their antivirus program is as good in doing their job as they claim.  :)

Hello Michael,

I understand. I should stress that we had to remove this option. As we explained in the news about this release, when a program is running in the stealth mode, it immediately raises a red flag for antivirus software.  :)

Hello John,

Thank you for the kind words!

Yes, we are aware of this odd effect. Unfortunately, this hotkey cannot be mapped.

Instead of Shift we thought about using the A key. We just need to gather some feedback from users first - perhaps, the Shift key is still better for the majority of them to use.  :)

Hello Michael,

Thank you for the feedback.

We no longer provide this feature because it's making the tool suspicious in the eyes of security/antivirus software - something that we wholeheartedly want to avoid.  Remote Utilities is a tool for remote administration and remote support, not for spying.

We are working on building more trust with our customers and antivirus software vendors. Getting rid of this "dubious" feature was just necessary. Hope you understand.   :)

Hello John,

Remote Utilities update 6.3.0.4 now allows you to switch to windows on the local desktop by hitting Shift + Alt + Tab. See what's new in version 6.3.0.4.

Wholly support your request, let me know your presidents email

I will just show this thread to the boss  :)

Isth,

Thank you for the kind words! It should be noted that the primary speed factor is the number and location of our intermediary servers around the globe. Currently, our intermediary servers are optimized for the US and Canada, but we'll expand our geography soon.

Meanwhile, if you are located in another part of the world and you want to make the most out of Remote Utilities you can deploy and use your own self-hosted server as an intermediary for ID connections. It's an entirely free option and doesn't require much work.

As for local networks or situations when the remote PC is directly accessible over the Internet by its IP address (e.g. via port forwarding), Remote Utilities establishes a direct point-to-point connection so the ping/connectivity with the ID server is not important, because it's not being used.

Host is running as a SYSTEM account but you will only be able to change its settings from under an administrator account on that (Host) machine.

There is a different way though. Just use Remote settings to change the host settings from the Viewer regardless of what Windows account is active on the remote machine.

Hi Jeremy,

There is no API but there are command line parameters:

Viewer parameters
Host parameters
RU Server parameters

Hope that helps.

Hello Jeremy,

Thank you for your message.

Set up the Host with default internet iD for connection. I can add the host to my Viewer but could not connect to it.

We have a dedicated knowledge base /troubleshooting article with possible causes and solutions. See Internet ID connection not working.

However, I spent about 30-60mins before I could get a connection through. I needed both RUServer and Host to be on same PC. Reading the manuals and trying all sorts of port forwarding and connections.

A possible reason why you couldn't connect with the default ID server is that either on the Host side and/or on the Viewer side the perimeter firewall or ISP blocked outgoing access (i.e. port) to our primary ID server.

This is quite rare a situation and it might occur in very strict network environments. In this case it is recommended indeed to use your own ID server.

Now I'm more confident of what RU needed, I installed host for internet iD via default RU servers. It worked (dont know what happen when I first tried).

You can take a look at Ports used by Remote Utilities. This way you will know where to look if you have any connectivity issues. Oftentimes, blocked ports is the primary reason why there is no connectivity.

Only snag is speed of screen draw. [censored] is fastest then tv. RU is similar to VNC/ms RDP.
I guess when more users contribute some funds to RU, they will improve.

Speed and performance may vary from tool to tool and across different environments. Also, some manufacturers use a trick - the color depth and other options/settings that influence performance are adjusted automatically depending on your connection speed, so you perceive a better speed as compared with a tool that doesn't have such auto-adjuestment. Remote Utilities doesn't. But you can change performance option manually, see this article.  

In summary, Remote Utilities is a great replacement. To be honest and not in anyway downgrading RU's usability, RU is akin to an early 2000 app in its look and feel. BUT everything works, I say works with a caveat that in any software app there are bugs and incompatibilities depending on how clean the machine is, its installed on.

Thank you. Our paradigm is not to make the tool look fancy but to make it do its job :) Although, interface and usability also matter.

Oh I must add this, from answers (he gave to me)and his reply in this forum, Conrad Sallian as compared to the other tech support of the other remote logins apps, is Right-on the ball with answers to questions. He is polite without being arrogant about his knowledge and respectful of other users skills and knowledge.

It is time for me to ask for a pay raise  :)

As much as I like free stuff, as they say on torrents, please seeeed. For RU, PLEASE pay some money so we would have a greater product then [censored] . If you are using free licence consider making a donation. We are techies charging money for our time, reciprocate a portion to RU as well.

Thank you! Still, everyone can use a free license without a donation , no problem. We only ask everyone not to break the EULA and purchase the commercial license when they go beyond the free license limits.