Conrad Sallian's community posts

Hi Greg,

This is normal. The Locked state means that the remote computer is visible (can be successfully pinged for example) but you are not logged on.

Greg Allen wrote:
Connect to the modem itself without having to go through the remote PC.

Unfortunately, no  :)  Remote Utilities is a Windows program, the end-point device must have Windows installed on it for Remote Utilities to work.

Hi Greg,

Sorry, didn't get the question. Are you going to connect to a PC, which is connected to the Internet via a modem?  Or do you want to connect to the modem itself?

Hi John,

You probably didn't exit the Viewer completely. Follow this knowledge base article https://www.remoteutilities.com/support/kb/administrator-rights-are-required-error/

Let us know how it goes. Thanks.

Update on this issue - recent virustotal check of QAgent.exe.

UPDATE: Remote Utilities uses two license models: per-operator and per-remote-PC. The license calculator is available here https://www.remoteutilities.com/buy/

Genie au Travail wrote:

My first licence key (pro) have the letter C after 'RUT-' and my third licence key (home) have the letter N after 'RUT-'

These licence keys are good ???  

Hi Genie,

"C" and "N" are good. It's only the "P" that needs to be replaced.

We will send you a new key soon. Thanks  :)

Yes, we need to re-issue that.

Please, send a message to support@remote-utilities.com and let us know the number of licenses you purchased and registration e-mail. We will send you a new key to that e-mail.

Thanks!

Hi Charles,

You do not need to upgrade. Your personal license is equal to what is now Enterprise license.
Do you think we can be so cruel as to convert your paid license to the Free one? Never  :)

The only problem can be with the product key format. Please, let me know what letter is at the beginning of your key, after "RUT-" part. If you have an old-format key, we will reissue it for you.

hi Alan,

Not at this moment, but we have plans to release one this year.

Thanks!