Conrad Sallian's community posts

Hello,

Yes, it looks like a connection/network issue then. Do you use Internet ID or Direct connection to connect to the Hosts?

Hello ,

What is iOS version installed on your iPad?

Hello George,

Thank you for your message.

Idle or offline literally means that the computer is either idle (online and ready to accept connections) or offline (meaning that it's offline or even the Host is not installed at all).

You are probably confusing the idle state with the logged in state.  The remote Host can be idle and awaiting your connection but you may not have been connected to it yet. In this case it's a grey monitor and the status is "Idle or offline". Then when you log in to that Host using the  Login command, you are "explicitly" connected to that Host in which case the icon turns to a green monitor.

This is more read on the subject:

Color codes and statuses
Logon/Logoff

Don't hesitate to ask me if you have other questions.

Hello Alvino,

Unfortunately, not yet. But we are planning to add this feature very soon, perhaps this year.

Hello Christopher,

It's 420 x 100.

Hello Christopher,

The Agent is an application and runs under the current account. I'm not sure if it's capable to also work on the lock screen. You would probably want to use the Host instead, as it runs as a system service and grants total control.

Hi Neal,

Please, take a look at solutions here https://www.remoteutilities.com/support/documentation/main1/item124/ . Namely, enabling the "Use legacy capture mode" can help. Only please note that for the clarify of the experiment you need to restart the Host or even the Host PC once you enable that feature.

Hello Tim,

The last time it took them about 4 maybe 5 days to approve. Now we see that there is yet another iOS update (9.0.2) and we will be testing the program against that update also once we release the current app update. And it's all over again, if Apple decides once again to release another update.

C'est la vie :)

Hello Ed,

That would be a potential security hole :) The Viewer, as an application, is never locked. So imagine a situation where a stranger gets access to your computer for a short while (like when you left for a lunch) and peeks into your connection properties.

Neal,

Do you have "Economode" (economy mode) enabled in the connection properties?