Pauline's community posts

Hello Joseph,

Thank you for your message.

Will it suddenly change if some "bad guy" connects? Maybe I'm not understanding the way it works? All I know is it's ALWAYS there and never changes.

This notification banner is persistent and is intended to increase the transparency when using our software as well as the remote user's awareness that someone has connected to their computer. The notification banner is displayed when any Viewer registered with a free license key or running in a trial mode connects to a remote Host via the Internet-ID connection method.

Many, many users have complained about not being able to read through the message and you still do not acknowledge the fact. Indeed, you contradict them all. It's kind of insulting.

Actually, we have acknowledged all the feedback provided by all our users and currently we plan to improve the notification banner to make it more user-friendly. Namely, we will add an option to choose the preferred corner to display the notification banner as well as the option to hide the banner on the Viewer's side while connected in the remote session. Hopefully, both of these changes will be available in one of our next updates, but, unfortunately, there's no specific ETA on these features yet. For more information please see this page.

Hope that helps.

Hello,

Thank you for your message.

I'm glad to hear we were able to help and it works for you now!

I've tried changing the view mode, but none of the options worked.
I tried checking and unchecking "constrain proportions" and that didn't work either.

Could you please try setting you View mode to Stretch mode and see if this helps to resolve the issue? This can be done in the Connection Properties window -> Mode tab - this should save your settings for a specific remote Host and apply them when you connect to this Host next time.

Hope that helps.

Hello,

Thank you for your message.

Yes, the Remote Camera feature was discontinued starting the release of version 6.9 of Remote Utilities in 2018. Sorry if this makes our software less useful for you.

Please let us know if you have other questions.

Hello,

Thank you for your message.

I will forward your question to our developers for a review to see if it's possible to add additional Color Depth and FPS settings in our future updates.

Please let us know if you have more questions.

Hello,

Thank you for your message.

If I upgrade or buy the Pro version, this message will disappear forever from my hosts?

Yes, the notification banner is not shown when connecting to remote Hosts via Viewer registered with any commercial license (i.e. Starter, Mini, Endpoint or Pro).

In this case, using the Viewer, Can I click on the message using the Full control feature or the person who is the host clicks, only once and the message will not appear anymore?

No, the notification banner will not be displayed at all. However, you can always enable this notification banner in the Host Settings -> on the Interface tab.

Please let us know if you have more questions.

Hello Peter,

Thank you for your message.

Could you please try the solutions listed in this troubleshooting KB guide as well as in this one and see if any of them help to resolve the issue.

Please let us know if any of the solutions helped or if the issue persists.

Hello,

Thank you for your message.

This issue might be occurring if the Viewer's configuration file or some other files were somehow damaged/corrupted (perhaps, by some antivirus/firewall software activity).
Could you please try the solutions listed on this Knowledge Base page and see if any of them help to resolve the issue?

Please let us know if the issue persists.

Hello Brett,

Thank you for your message.

It seems like the TalkTalk ISP is mistakenly blocking the access to our website and our servers as well for some reason. Please consider contacting the TalkTalk ISP support team and asking them to stop blocking access to Remote Utilities as their customer, since they're more likely to assist their own customer in such scenario (since the issue would come from their own customer who's affected by this block).

Please let us know if you have more questions.

Hello Fred,

Thank you for your message.

Ideally, the notification should have a "remove" option on each connection by the Host User, but protected fr om removal by the Remote Viewer so hidden sessions are not possible.

Unfortunately, we do not plan to add this option for this specific notification banner due to security concerns. We're sorry if this makes our software less useful for you.

Please note that in the future updates it's going to be possible to select a preferred corner of the screen wh ere a user wants to display the notification banner. Unfortunately, there's no specific ETA on this yet.

Hope that helps.

Hello Philip,

Thank you for your message.

Please note that the Internet-ID connection for version 6 of Remote Utilities registered with the free license or running in a trial mode was discontinued. For more information on these changes please see this page.

In order to resolve this issue, please upgrade your Remote Utilities installation to the latest version 7.1.2.0 as described here. After upgrading your both Host and Viewer to the latest version, you should be able to connect using Internet-ID connection.

Hope that helps.