Pauline's community posts

Hello Werner,

Thank you for your message.

Please also try adding the folders to the exceptions/exclusion from the scan list as described on this page.
In case if some of the Remote Utilities files might have been deleted by Bitdefender, please also try checking the Quarantine and restoring the files from there, here's a guide on how you can do this.

In addition, thank you for submitting the false positive reports - hopefully, this will help to speed up the resolution of the issue since we've submitted the false positive reports to Bitdefender as well.

Please let us know if you have more questions.

Hello Derry,

Thank you for your message.

Could you please clarify if you were trying to upgrade from version 6 of Remote Utilities or if you already use version 7? Am I right in assuming that the issue occurs when you try to update your Hosts manually by running the Host installation file on the remote machine?

Looking forward to your reply.

Hello,

Thank you for your message.

I see that you've already replied in our thread here dedicated to the upgrading of Remote Utilities to the latest version.

Please feel free to let us know if you have other questions.

If you are a free license user of version 6.x.x.x and didn't manage to upgrade in time before February, please follow the instructions below. You'll be able to upgrade your installations and continue using Remote Utilities for free.

1. Upgrade your Viewer to the latest version as described here.
2. Download this temporary license key and add it to your Viewer by following this registration guide. With this key you will regain access to your Hosts.
3. Update your remote Hosts via the Simple Update method.
4. Generate a new free license key using this form.
5. Remove the temporary license key from your license key storage and register your Viewer with the new free license key as described here.

Now you can continue using version 7 of Remote Utilities for free.

Please feel free to post your questions or feedback in the comments.

Hello Russ,

Thank you for your message.

Please make sure that you're using the latest version of Remote Utilities 7.1.2.0 which is available for download on this page. If you use version 6 of Remote Utilities, please note that access to our public Internet-ID servers was discontinued for version 6 of RU, and in order to continue using the Internet-ID connection method you need to update your RU installation to version 7. For more information please also see this page.
In addition, please note that the duplicated threads on the forum have been removed according to our forum rules. Please avoid creating multiple threads, as we always make sure to reply to our users. Thank you for your understanding.

Please let us know if you have other questions.

Hello,

Thank you for the clarification.

Unfortunately, the only way to see the Hosts that are connected to the RU Server and displayed in the Idle tab is only via GUI, i.e. in the RU Server's Admin Console. Sorry for the inconvenience.

Please let us know if you have other questions.

Hello Mikael,

Thank you for letting us know.

We will immediately submit a False Positive report to Microsoft. Meanwhile, please also try adding the Host installation folder to the exception list as described here just in case. Sorry for the inconvenience.

Please let us know if you have more questions.

Hello Douglas,

Thank you for your message.

I've already forwarded this question along with your information to our developers once again and asked for their input on this.

I'll get back to you as soon as I get an update on this from our development department.

Hello,

Thank you for the clarification.

Could you please provide us some screenshots or even a short video of the issue, so that I can forward it to our development department? You can upload it right here or send to us to support@remoteutilities.com.

Looking forward to your reply.

Hello,

Thank you for your message.

Could you please elaborate on your question a bit more? Do you mean that you want to see all Hosts that are connected to the RU Server (i.e. displayed on the "Idle" tab) in cmd? Unfortunately, currently you can only view the list of Idle Hosts in the Server's GUI.
Here's also a list of all currently available RU Server's parameters in case it might be useful.

If you mean something else, please let us know.

Hope that helps.