Pauline's community posts

Hello John,

Of course, I will forward your suggestion for the video for a review. Thank you!

Please let us know if you have more questions.

Hello Patrick,

Thank you for your message.

Could you please clarify if you're adding the location information for the Comment column in the Comment field in the Connection Properties window -> Additional Properties tab? If this is the case, then please make sure that you click the OK button in the Connection properties window in order for the changes to be saved.

If the above applies and it's exactly how you add the additional text for the Comment column, but the issue persists, then it might be occurring if the Viewer's configuration file was somehow damaged (perhaps, by some firewall/antivirus software activity).
Please, try the following and see if this helps to resolve the issue:
1. Fully exit the Viewer File -> Exit.
2. Locate the file config_4.xml in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder.
Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings.
3. Remove the config_4.xml file from that folder.
This will reset the Viewer settings. Your address books won't be affected by this action. However, you will need to register your Viewer once again.
4. Run the Viewer and try adding the text for the Comment column once again.

Hope that helps.

Hello Stuart,

Thank you for your message.

Could you please clarify if you mean that you want to push-install the Host across your Windows network using GPO? If this is the case, please make sure that the admin$ (admin share) is allowed on the remote machines and you have access to it.
If you mean something else, please let us know.

Looking forward to your reply.

Hello John,

Thank you for your feedback.

Actually, we already have a quick guide on setting up the port forwarding here. Unfortunately, we most probably will not be able to make more in-depth tutorials on setting up the port forwarding rules since these are network-related settings/configurations and we believe that the firewall's vendor will definitely have a more detailed guide on bypassing/forwarding the ports within their specific firewall. Please also note that according to our Support Policy, we can only provide support on Remote Utilities software itself and not the third-party software.

Hope that helps.

Hello John,

Thank you for your message.

We actually do plan to make a how-to video on setting up the RU Server and some other features as well - we're currently in the process of improving and revamping our Knowledge Base and the Documentation guides, so hopefully, we will able to add more video tutorials soon. Sorry for keeping you waiting.

Please let us know if you have other question.

Hello,

Thank you for your message.

Could you please clarify if you mean adding the multi-factor authentication features, such as 2FA to the RU Server's side as well, so that it'd be possible to configure the additional authentication on the Server and apply it to all Hosts at once?
If you mean something else, please let us know.

Looking forward to your reply.

Hello,

Thank you for your message.

What "Customization" feature means in paid versions?

The mentioned customization settings refer to the Agent's package customization options within the MSI Configurator Tool which includes the company's logo, title and text (and their colors) displayed in the Agent's window.

Can I change the icon and infos of tray icon?

Unfortunately, we do not provide any features that allow customizing the tray icon and its info since the tray icon is a part of the program branding and it's associated with the program that runs behind it. Therefore the tray icon must be immediately recognizable due to security reasons.

Hope that helps.

Hello,

Please note that the changes made in the Default Connection Properties window will be applied to the newly created connections only, i.e. to all Hosts that you add to your address book after making the changes in the Default Connection Properties window. This means that the settings in the "Default Connection Properties" window will not affect already existing Hosts in the address book.

In order to change the View mode for the already existing Host, please change it on the Mode tab in the regular Connection Properties window which can be invoked by right-clicking the Host in the address book and selecting Properties.

Hope that helps.

Hello Andy,

Thank you for your message.

The email addresses associated with the free license keys for version 6 of Remote Utilities are not restricted by our Free license key generator and should receive new license keys for version 7 as usual.
Could you please try restoring your license key using this Recover Lost Key form? This form will automatically generate and send you an email containing all the license keys associated with your email address.
In case if the above solution doesn't help, please send us an email to support@remoteutilities.com, so that we could look up your email address in our database.

Hope that helps.

Hello Deden,

Thank you for the confirmation.

I'm glad to hear it works for you now! Please feel free to post another message if you have more questions.