Pauline's community posts

Hello Greg,

Thank you for your message and feature suggestions.

Please note that I've responded to you in another thread you've created earlier to avoid duplication.

Thank you.

Hello Greg,

Thank you for your suggestion.

I will forward the feature suggestion to our development department for a review to see if we can implement it in our future updates.
Meanwhile, we already have some similar features in our wishlist. Namely, a feature that will display a remote Host's idle time in the address book. Unfortunately, we cannot provide any specific ETA on this feature yet.

Please let us know if you have other questions.

Hello Greg,

Thank you for the clarification.

Perhaps, the issue might be caused by the address book file being somehow damaged or corrupted. Could you please try downloading Portable Viewer or using Viewer on some other machine and try adding these two remote connections to see if the issue occurs this way as well? You can also try adding a new address book to the same Viewer as described here and creating connection entries for the same remote Hosts to see if the issue re-occurs.

Looking forward to your reply.

Hello,

Thank you for the suggestion.

I checked on this with my coworkers - we will create a separate guide on updating RU Server, so that it's easier to locate it in our Documentation.

Please let us know if you have other questions.

Hello cosmos,

Thank you for your message.

Our developers are currently looking into the information and log files that Rob had provided regarding the issue. However, please note that similar issue had occurred in the previous version of RU Server (3.1) for some users - this issue was already fixed in the most recent update for RU Server (version 3.2.0.0) which resolved the issue for everyone who has reported it to us before the update was released. Perhaps, in this specific case the issue might be caused by something else.

Meanwhile, you can try updating your current RU Server installation to the most recent version 3.2 - the issue should not occur after the update since it was already fixed in the latest update, but even if it does - we will make sure to assist you in resolving it as fast as possible and you can always temporarily downgrade your RU Server back to the previous version without losing any connections/settings.

The latest version of RU Server 3.2 is available for download on this page.

Hope that helps.

Hello,

Thank you for your message.

In order to update your RU Server installation simply download the installer for the latest version of the RU Server on our download page here. Then just run the installer on the Server machine - the current RU Server installation will be updated automatically and your address books/other settings will be carried over to the new installation automatically.
In addition, here's a quick guide on updating RU Server just in case it might be helpful.

Hope that helps.

Hello Reginald,

Thank you for your message.

Please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the feature please make sure to restart Host in order for the changes to be applied.
Please note that you can enable the Use legacy capture mode feature remotely via the Remote Settings feature - in this case Host will be restarted automatically after the changes are submitted.

Hope that helps.

Hello Peter,

Thank you for your feedback.

Unfortunately, we cannot make the warning message moveable due to security reasons. However, we'll discuss if we can make it more transparent. Please note that we've already removed the warning message for the Direct connection in the latest updates.

Hope that helps.

Hello Piotr,

Thank you for your message.

I've checked with our developers and we will definitely release a RU Server for Linux without GUI in our future updates for Remote Utilities. Unfortunately, we cannot provide any specific ETA on this yet.

Please let us know if you have other questions.

Hello Neal,

Thank you for your message.

Please, try the following:
1. Fully exit the Viewer File -> Exit.
2. Locate the file config_4.xml in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder.
Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings.
3. Remove the config_4.xml file from that folder.
This will reset your Viewer settings. Your address books won't be affected by this action.
4. Run Viewer and try registering it with your license key again.

As for the missing address book - please try restoring it from an automatically created backup file as described here.

Hope that helps.