Pauline's community posts

Hello Dave,

Thank you for your message.

Yes, Host and Agent for Mac and Linux OSs are already in the development stages and we hope to release them as soon as possible. Unfortunately, we cannot provide any specific ETA on this release yet. Sorry for keeping you waiting.

Please let us know if you have other questions.

Hello Patrick,

Thank you for your message.

Could you please clarify if you mean the comments for the connections in the AD tree that are displayed in the Viewer's navigation pane as described here or do you mean that you have the AD integration set up via RU Server as described here?

Looking forward to your reply.

Hello,

Thank you for your patience.

I've checked on this suggestion with our development department and they have let me know that we plan to implement some similar features in the future updates for Remote Utilities. Unfortunately, there's no specific ETA or any additional details on these features yet.

Hope that helps.

Hello John,

Thank you for your feedback.

I will forward this information to our development department and we will try to reproduce the issue in our environment to see if we can implement a fix for it in our future updates.

I'll keep you updated on this issue and will let you know if there's any new information on it.

Hello Chris,

Thank you for your message.

Could you please try uninstalling your Host completely as described by following this tutorial, then re-installing it from scratch and connecting to the Host once again to see if the issue persist?
If the issue persists after re-installing as well, please also try referring to this troubleshooting guide and see if the solutions listed there help to resolve the issue.

Finally, if the solutions above didn't help, please feel free to send us the latest Host logs for examination. You can locate the Host logs in the following folder: C:\Program Files (x86)\Remote Utilities - Host\Logs\. You can send the log files to support@remoteutilities.com.

Hope that helps.

Hello Basil,

Thank you for your message.

This was a known issue that was fixed in the most recent updates. Please make sure that you have both Host and Viewer updated to the latest version 7.1.2.0 and there's no version mismatch which can lead to performance issues or some features not working.
You can upgrade your Remote Utilities installation to the latest version by following this guide.

If your Host and Viewer are already updated to the latest version, please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the feature, please restart Host in order for the changes to be applied.

Hope that helps.

Hello Emir,

Thank you for your message.

Unfortunately, we cannot assist you with setting up the Myrtille URL. However, please consider enabling the Sign in automatically feature in the Sign in window in the main Viewer window. In addition, please try using our URI Generator to run Viewer with some certain parameters.

Hope that helps.

Hello Dean,

Thank you for your message.

Unfortunately, currently this is expected behavior since Viewer fetches the information about the Host's version only after you've connected/signed in to the remote Host at least once after updating it. However, we already plan to fix this in our future updates and improve the mechanism of updating the Host's version in the Viewer's address book. Sorry for the inconvenience.

Hope that helps.

Hello,

Thank you for the clarification and the provided details.

I will forward your feature suggestion to our development department for a review to see if we can implement it in our future updates.

Please let us know if you have more questions.

Hello Patrick,

Of course, please feel free to let us know if the issue persists or if you have more questions.

Thank you.