Pauline's community posts

Hello Jim,

Thank you for your message.

In order to transfer your current Viewer installation to a new workstation, you need to do the following:
1. Install Viewer on the new computer following this guide.
2. Locate the folder C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\ and the files connections_4.xml and config_4.xml and copy them to the same folder of the new Viewer installation.
This will copy over your General address book and Viewer settings.
3. Alternatively, you can also manually export and import the address book following this guide.
4. Make sure to register your new Viewer with your license key as described here.

Please let us know if you have more questions.

Hello Mark,

Thank you for your message.

I'm glad to hear you've already figured out the issue! Issues like this one might occur due to activity of some antivirus software (including Windows Defender), so if you haven't done so already, we'd recommend that you add Remote Utilities to the exception list of any a/v software you might have on your computer in order to avoid similar issues in the future. You can find more detailed guide on how to do so on this page.

Hope that helps.

Hello Christopher,

Thank you for your message.

Currently, there's no such feature that would allow automatic screen recording from the Server's side. However, I'll forward your feature suggestion to our developers for a review to see if we can implement it or other similar functionality in our future updates.

Let us know if you have more questions.

Hello Leo,

I'm glad to hear we were able to help!

Please feel free to let us know if you have more questions or need our assistance.

Hello,

Yes, if Usoris directory in the Windows Registry Editor does not exist along with the C:\Program Files (x86)\Remote Utilities - Host\ folder then you've removed all traces of the software.

Hope that helps.

Hello Karen,

Thank you for your message.

To ensure that Host was completely removed from your computer, you would need to check that the folder Remote Utilities - Host\ does not exist in the C:\Program Files (x86) directory and that the registry keys in the following directory was deleted as well: HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\. In addition please make sure to restart your PC after completing all uninstallation steps.
As long as you've also properly uninstalled Host (the same way you'd uninstall any other software) and cleaned up the above traces, you can be sure that Host along with its settings was completely uninstalled from your computer.

Hope that helps.

Hello Leo,

Do you mean that you're trying to install a third-party software using the Remote Install Tool? The option in the menu that you're referring to is for the Remote Install Tool which can only be used to deploy Hosts and not the third-party software.
For the purpose of installing third-party software you can use the Execute connection mode or just connect to a remote machine using the Full Control mode and install software as you'd normally do.

Hope that helps.

Hello Leo,

Thank you for the clarification.

Could you please confirm if you mean that when you use the Remote Install Tool to update your Hosts (or some of their settings), you see that the Action log says that Host was uninstalled before being re-installed? If this is the case, then it's normal and expected behavior. Therefore, if target Host works as expected, there's nothing you should do, unless, of course, any issues occur with the updated Host/Hosts afterwards.
In addition, we'd recommend that you add Remote Utilities installation folders to the antivirus software exception list following this guide since this can help to avoid issues in the future when a/v software might mistakenly remove the program or its components.

Please let us know if you have more questions.

Hello Kevin,

Thank you for your message.

Could you please confirm if the laptop with Windows 11 is a Host machine? In addition, could you please send us the latest Host logs and Viewer logs for examination? You can send the log files to [email protected].

Looking forward to your reply.

Hello Severt,

Thank you for your message.

Yes, Remote Utilities has a built-in feature that automatically detects direct route and uses it, if available, instead of Internet-ID connection.  However, if you'd like to make sure that all traffic stays within your LAN and doesn't go to our servers, you can use Direct connection or even configure your own self-hosted RU Server - this can help to ensure that your connection doesn't need to use our public servers at all.

Let us know if you have more questions.