Pauline's community posts

Hello,

Just wanted to let you know that you should be able to change the Host password remotely using the Remote Settings feature - Host will be restarted automatically when you submit the changes.

Hope that helps.

Hello Rossana,

Thank you for your message.

Please try using this Microsoft troubleshooting tool and see if this helps to resolve the issue. Just download the tool, run it and follow the steps provided by the wizard.

In addition, please make sure to add Remote Utilities to the exception list of any antivirus software you may have installed. To do so, please follow this guide.

Hope that helps.

Hello,

Thank you for the clarification.

Unfortunately, it’s not possible to display the passwords saved in the connection property window due to security reasons. In case if the access password for a remote Host was forgotten, then you should reset its password following this guide.
Alternatively, you can also fully reset Host settings by deleting the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host. Please note that deleting this key resets all of the Host settings to default values.

Hope that helps.

Hello,

Thank you for your message.

Could you please clarify if you mean the passwords that were saved for your remote Host connections in your address book or if you mean passwords that are stored on your remote Host machine (e.g. inside of your browser)?

Looking forward to your reply.

Hello Mats,

Thank you for your message.

Could you please enable the Use legacy capture mode feature in the Host Setting -> Other tab and see if this helps to resolve the issue? After enabling the feature please make sure to restart Host to apply the changes.

Let us know if this helps.

Hello John,

Thank you for your message.

Yes, you can download and install mobile Viewer for both Android and iOS. Although mobile Viewer has a bit simplified interface for now, we plan to revamp it in the future adding more features. Mobile Viewer is available on this page.

Hope that helps.

Hello Brad,

Thank you for your message.

Unfortunately, we don’t have a mechanism for this kind of verification yet. However, I’ll forward your suggestion to our development department to see if we’re able to implement a verification system. I’ll let you know if there are any updates on this.

Thank you.

Hello Bujang,

what i mean is, is there no auto scale windows view when using normal or strech view mode?.
and is there no auto save for windows size mode that has been set to specific size? So we no longer need to set the size of the window when open it at a second time..

Unfortunately, Remote Utilities does not support this functionality yet. In addition, please note, that remembering windows size/position is something that should be done on the Windows OS side rather than with additional software. For example, you can try enabling the Cascade windows feature or use the Shift+X hotkey to set a preferred size of windows.

on inventory manager, inventory manager did not show how much memory/ram installed and how many pieces of memory/ram installed

Could you please clarify if this occurs only for one remote Host or for any remote Host you connect to? In addition, please let us know if you’re connecting to a remote Host under a user with administrative privileges.

Looking forward to your reply.

Hello,

Thank you for your message.

Please try using this Microsoft troubleshooting tool that helps to automatically fix issues that block programs from being installed, updated or removed. Simply download the tool, run it and follow the steps provided by the wizard.
In addition, please make sure to add Host to the exception list of any antivirus software you might have since some a/v software activity can be causing this issue. You can follow this guide to add Remote Utilities to the exceptions.

Hope that helps.

Hello Bujang,

Could you please clarify if you mean the size of the Full Control window or the preferred display mode (e.g. fullscreen stretch) for a certain connection?

Looking forward to your reply.