Pauline's community posts

Hello John,

Thank you for your message and your kind words!

We're glad to hear that you're enjoying our products. Please feel free to let us know if you have any questions or need our assistance - we're always happy to help.

Thank you.

Hello John,

I'm glad to hear we were able to help and it works for you now!

Let us know if you have more questions or need our assistance.

Hello John,

Thank you for your message.

Please check if you have the Show notification panel feature enabled in your Host Settings -> Interface tab. If this feature is enabled, please make sure to disable the feature and restart your Host. You can also disable it remotely via the Remote Settings feature - in this case Host is restarted automatically when you submit changes.

Hope that helps.

Hello David,

I'm glad to hear that everything works for you now!

Please feel free to let us know if you have any questions.

Hello David,

Thank you for your message.

Could you please let us know what version of Host and Viewer you're currently using? In addition, please let us know what are you trying to copy/paste when the issue occurs, i.e. is it a plain text, some type of file or something else.

Looking forward to your reply.

Hello Chris,

Thank you for your message.

Unfortunately, our developers are still testing this issue out. However, we've received reports from a couple of other users, that updating their iPad OS and/or re-installing Viewer app had helped them to resolve the issue, so perhaps something in the subsequent iOS was fixed which, in turn, helped to fix the issue.
Could you please make sure that your iPad is updated to the most recent available version 16.2? In addition, please also try uninstalling Viewer app from your iPad and then re-installing it once again.

Let us know if this helps or if the issue persist.

Hello,

Thank you for your message.

I've forwarded your question to our development department since I need to check with them if there are any updates on the ETA. I will get back to you with an update on this as soon as I hear back from our developers. Sorry for keeping you waiting.

Let us know if you have more questions.

Hello Frank,

Thank you for your message.

Unfortunately, Viewer for Mac/Linux is still in a beta version and doesn't support the sound capture yet, though we will definitely implement it in the subsequent releases. You can check all features currently available for Viewer for Mac/Linux on this page.

Hope that helps.

Hello Abhinav,

I'm glad it helped!

You can try restoring your address book from an automatically created backup file as described here if you haven't removed the backup folder previously as a part of uninstallation process.

Let us know if you have more questions.

Hello Abhinav,

Thank you for your message.

Please try the following and see if this helps to resolve the issue:
1. Fully exit the Viewer (File -> Exit).
2. Locate the folder %appdata%\Remote Utilities Files\ and delete the file config_4.xml.
3. Restart Viewer. This will re-create the configuration file and should help with the issue.

Please let us know if the issue persists.