Pauline's community posts

Hello Brad,

Would a headless adapter with a passthrough on the two monitors that drop out when power is physically removed from all the monitors help?

Yes, according to the messages from Christer above, this looks like a workaround that should work. However, in the meantime, I’ll forward the issue to our developers for a review, to see if we’re able to reproduce it in our environment and, if yes, to implement a fix for this issue.

Please let us know if you have more questions.

Hello Brad,

Thank you for your message.

Could you please let us know if you've restarted Host after enabling the Legacy Capture mode in the Host Settings? Do the remote monitors have their own graphics cards?

Looking forward to your reply.

Hello John,

Thank you for your message.

Do you mean the Advanced Hint Window? If so, unfortunately, it's not yet possible to adjust the size of the preview window. However, I'll forward your request to our developers for a review to see if we're able to add this feature in the future updates. Sorry for the inconvenience.

Let us know if you have other questions.

Hello Colin,

Thank you for your message.

Yes, this issue might be caused by Windows Security activity. Please try fully uninstalling Remote Utilities as described here. Then reinstall software and make sure to add the installation folders to the exception list as described here before launching it for the first time.

Hope that helps.

Hello Brian,

Thank you for your message.

Could you please clarify if your using a local address book or if it's a synced address book you're using via your custom RU Server and the address book sync feature?

Looking forward to your reply.

Hello Charles,

Thank you for the clarification.

I’ll forward the issue to our development department for a review to see if we can implement a fix for it in our future updates or if it might be expected behavior.

I’ll keep you updated on the issue.

Hello Charles,

Thank you for your message.

Could you please clarify if you’re using our AD integration with the RU Server as described here or if you’re searching in the AD tree in your left pane directly?

Looking forward to your reply.

Hello,

Thank you for your message.

Please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the feature, make sure to restart your Host in order for the changes to be applied.

Hope that helps.

Hello Cătălin,

Unfortunately, we do not provide our files for localization to private parties since we always work on localization to other languages with our partners. However, I’ll forward your request to our developers and we will add localization for Romanian language in our future updates. Sorry for the inconvenience.

Let us know if you have other questions.

Hello Cătălin,

Thank you for your message.

You can switch your Viewer's language to your preferred language by following this guide. If you can't find Romanian or your other preferred language in the list of available languages, just let us know and we will add it to our wish list for future updates.

Hope that helps.