Pauline's community posts

Hello Ken,

Thank you for your message.

Could you please confirm that you have both Host and Viewer updated to the same version 7.2.2.0? Also please let us know if you’re using Direct connection or Internet-ID connection?

Looking forward to your reply.

Hello Alfonso,

Thank you for your message.

Could you please double-check if you’re using Host and not Agent? This issue usually occurs when Agent is used instead of Host since Agent doesn’t provide administrator privileges to install software. For more information please see this page.

Hope that helps.

Hello Chas,

Thank you for your message.

Do you mean that you’ve tried the solutions listed on this page? Please note that even using Direct connection might not always have the same speed/performance compared to the RDP since the latter was developed specifically by Microsoft for Microsoft systems. You can also try connecting to your remote Host via our RDP connection mode and see if this works for you.
In addition, please make sure that both Host and Viewer are updated to the latest version 7.2.2.0 as well as your audio drivers on both machines.

Hope that helps.

Hello Martin,

Thank you for your message.

Please note that the Active tab only displays Hosts and Viewers that are currently using RU Server as their intermediary server for a remote session Viewer to Host. For local connections, Remote Utilities automatically detects and uses direct route, if possible. For more information please see this page.

Hope that helps.

Hello,

Thank you for your message.

We’re glad to hear it’s working well for you!

Feel free to let us know if you have any questions.

Hello Arthur,

Thank you for your message.

Unfortunately, Remote Utilities doesn’t provide such functionality yet. However, I’ll forward your request to our development team for review to see if we can implement it in our future updates.
Currently, you can obtain an Internet-ID code by generating it manually in the Host Settings or by using the MSI Configurator Tool.

Hope that helps.

Hello Anthony,

Would you be available for a remote session? If yes, please let us know what time you are available and your time zone as well.

Looking forward to your reply.

Hello Edward,

Thank you for your message.

Could you please try fully uninstalling Host following this guide? After uninstalling, please restart you Host machine, reinstall Host from scratch and make sure to add your Host installation folder to the exception list of your antivirus software as described on this page.

Let us know if this works for you or if the issue persists.

Hello Anthony,

Thank you for your message.

Could you please let me know if you’ve tried listing the IPv6 port values in the Port Manager window (in fields where you have the port 5655 on the screenshot)? This is where you typically set up a custom port for your RU Server. If you haven’t tried that yet, please try doing so and see if this helps.

Let us know if this works for you.

Hello Edwin,

Thank you for your message.

You can try updating your Host via the Remote Install Tool feature. You can use a vanilla msi file downloaded from our website here.

Let us know if this works for you.