Pauline's community posts

Hello Allan,

I apologize for the delay.

We would like to schedule a remote session with you to try and identify the issue. If you would like to proceed, please send us the date and time (along with your time zone) when you’re available for the remote session to support@remoteutilities.com.

Looking forward to your reply.

Hello Gaz,

Thank you for your message.

Could you please try reinstalling the Remote Printer Driver? You can do so by navigating to the Host Settings -> Driver tab and clicking the Install button. After this, please restart your Host and see if it work for you now.

Hope that helps.

Hello Martin,

Thank you for the update.

Could you please also let us know if it’s only the mouse input that doesn’t work or if it’s both mouse and keyboard input?

Looking forward to your reply.

Hello Martin,

Thank you for your message.

Could you please let us know the exact version of Ubuntu you’re running as well what hardware you are using?

Looking forward to your reply.

Hello Bill,

Thank you for your message.

Unfortunately, it’s not possible to edit a text file directly within the Terminal mode. You can either edit a text file on a remote machine via Full Control mode.
Alternatively, you can also connect to a remote machine using the File Transfer connection mode, right-click on the target file and select Edit.

Hope that helps.

Hello Anthony,

I've reached out to our development team to see if they can suggest any additional steps we might be missing here. Sorry for the delay on the issue.

I'll get back to you with an update on this shortly.

Hello Anthony,

I’ll check on this issue with our developers and will get back to you shortly.

I’ll keep you posted.

Hello Anthony,

Thank you for your message.

Please note that you need to enable using IPv6 when setting up the RU Server (that includes settings on both Host and Viewer sides). You can follow this guide to double-check and make sure that you have the Use IPv6 checkbox on both Host and Viewer sides. If it’s already enabled in your settings, but you’re unable to connect, please let us know.

Hope that helps.

Hello John,

Thank you for your message.

I’ll check with our developers on the status of the issue to see if the fix can be expected in any of upcoming updates.

I’ll keep you updated.

Hello Allan,

Thank you for your message.

I’ll check with our developers if they had a chance to review the log files. I apologize for the delay.

I’ll keep you posted.