Pauline's community posts

SMTP not working

Pauline, Support (Posts: 2815)

Mar 15, 2023 2:13:36 pm EDT

Hello,

Could you please try typing the following server in the "server" field: smtp-mail.outlook.com? You can see that it's listed on this page.
In addition, please double-check what TLS version is currently enabled on your computer as described here.

Let us know if this works for you.

SMTP not working

Pauline, Support (Posts: 2815)

Mar 14, 2023 11:26:55 am EDT

Hello,

Thank you for your message.

Have you already tried using another port when setting up the SMTP server? For example, you can try using ports 465 or 25 and see if one of them might work.
In addition, if you have any antivirus software installed on this machine, it might be helpful to temporarily disable it.

Let us know if this works for you or if the issue persists.

[Resolved] Need old key/license for 6.x

Pauline, Support (Posts: 2815)

Mar 13, 2023 7:34:49 pm EDT

Hello Salvatore,

Thank you for your message.

Please note that version 6 was discontinued for free license users, so even having the old license key for version 6, you will not be able to register Viewer of an older version with it. You need to update your installation to the most recent version 7.1.7.0 and register it with your license key as described here.

Hope that helps.

[Resolved] enroll free licenze key on 6.10.10.0 version

Pauline, Support (Posts: 2815)

Mar 13, 2023 7:32:44 pm EDT

Hello Salvatore,

Thank you for your message.

Please note that the version 6 was discontinued for free license users - in order to use Remote Utilities with a free license, you need to update your installation to version 7. Here's a guide on how to update Remote Utilities (or you can also just re-install the latest version of the software).
After updating, you can register your Viewer as described here.

Hope that helps.

[Resolved] Down

Pauline, Support (Posts: 2815)

Mar 13, 2023 7:26:51 pm EDT

Hello Robert,

The issue might have affected all users connected via our public servers. We don't have connectivity restrictions or separate servers for commercial licenses. If this is a concern for you, we recommend that you try using self-hosted RU Server instead - it's also available for free license users.

Hope that helps.

Host/Agent for Linux (alpha preview)

Pauline, Support (Posts: 2815)

Mar 13, 2023 2:19:48 pm EDT

Hello Oldřich,

Thank you for the provided details.

I will forward this issue along with the video to our development department to see if we're able to reproduce it and implement a fix for it in our future updates.

I'll let you know if there are any updates on this.

[Resolved] Down

Pauline, Support (Posts: 2815)

Mar 13, 2023 11:59:10 am EDT

Hello Robert,

Thank you for your message.

We had some minor issues on one of our servers. However, the issue had already been fixed and the connection works now. Please check if it's working for you.

Let us know if you have more questions.

[Resolved] Exception class: "EIdReadTimeout"

Pauline, Support (Posts: 2815)

Mar 13, 2023 11:57:45 am EDT

Hello everyone,

Thank you for your patience.

This is to inform you that the issue had been fixed and the connection should be working now. Please check if it works for you.

Hope that helps.

[Resolved] Exception class: "EIdReadTimeout"

Pauline, Support (Posts: 2815)

Mar 13, 2023 11:11:08 am EDT

Hello everyone,

Thank you for your messages.

We're currently looking into this issue. It could be that one of the servers has some issues. We'll do our best to fix it as soon as possible. Sorry for the inconvenience.

We'll keep you updated.

[Resolved] Linux Server

Pauline, Support (Posts: 2815)

Mar 09, 2023 7:07:56 pm EST

Hello,

Thank you for your message.

Unfortunately, we can't provide any ETA on the release of RU Server for Linux yet. Currently one of our biggest priorities is Host/Agent for Mac/Linux systems (which we recently released an Alpha-version preview of Host for Linux), so even though we do have plans for RU Server for Linux, it will most likely become available only after Host/Agent for Mac/Linux.

Hope that helps.

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