Pauline's community posts

Hello Thomas,

Thank you for your message.

Unfortunately, we don't plan to release Host for Android in the nearest future. However, we might consider releasing it sometime in the future. Sorry for the inconvenience.

Let us know if you have other questions.

Hello Julia,

Thank you for your message.

Could you please let us know if the cursor has the black box around it at all times or only for certain types of cursor (for example, the input cursor when typing text)?

Looking forward to your reply.

Hello Richard,

Thank you for your message.

The black bars on the side of the screen are caused by the screen resolution difference between your Host and Viewer. Unfortunately, Remote Utilities has no control over the screen resolution of the remote Host, so there's currently no way to get rid of the black bars. The only solution we could suggest is using the "Fullscreen Stretch" view mode. However, we plan to implement a feature that would allow adjusting remote screen resolution within your Viewer, so that it's possible to match up remote screen with a local one. Hopefully it will be available in one of our future updates, but there's no specific ETA on it yet.

Let us know if you have other questions.

Hello,

Thank you for the update on the issue. I'm glad to hear that the connection works for you now!

Please feel free to let us know if you have more questions or need our assistance - we're always happy to help.

Hello Bill,

Thank you for your message.

Unfortunately no updates on the feature availability so far. Hopefully we will be able to implement it in one of our future updates as soon as possible, but we can’t  provide any specific ETA for now. Sorry for the inconvenience,

Let us know if you have other questions.

Hello,

Thank you for your message.

Could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue? Please make sure to restart Host after enabling the feature in order for the changes to be applied.

Hope that helps.

Hello Jason,

Yes, having your Viewer registered with a commercial license will make it capable of connecting to older versions of Hosts. Alternatively, it's always an option to update the Host manually - even if someone else has access to the remote machine, you can send them a custom One-Click installer or even the vanilla installer, both will do the job.

Let us know if you have more questions.

Hello Amjad,

Thank you for your message.

There might be a few factors that might cause this type of issue, the most common of them is antivirus software mistakenly blocking Remote Utilities. Before we can proceed with further troubleshooting, please check if any of the solution listed here might help to resolve the issue. In addition, please also make sure to add Remote Utilities in your a/v software exceptions list as described here.

Let us know if the steps above don't help and the issue persists.

Hello Rodrigo,

This is definitely something that could not happen, if that was the case we would at least had the other user reporting a similar issue at the same time. Please note that we'd already responded to your duplicated tickets and suggested some options for troubleshooting - for example, Legacy configurator creates an installation file with no access to the Internet.

Hope that helps.

Hello Keith,

Thank you for your message and for sharing your input.

Hopefully, this will be useful for other users if they happen to encounter similar issues.

Please feel free to post another message if you have questions or need our assistance.