Pauline's community posts

Hello Kamil,

Thank you for your message.

The connection notification banner is persistent and cannot be hidden or disabled. However, the banner is only displayed when you connect to a remote Host using Viewer registered with a free license key or in trial mode and use Internet-ID connection. Unfortunately we had to implement this banner as an additional security measure against malicious use of the software.
Currently the message can only be removed when connecting to a remote Host via Direct connection or fr om a Viewer registered with any commercial license (including Starter, Mini, Endpoint and Pro licenses).
We plan to implement an improvement that will allow users to hide this notification banner on the Viewer's side (i.e. it will still be visible on the Host side, just not in the remote session window). In addition, it will be possible to change the corner wh ere the notification banner is displayed - these features will be available in one of our future updates.

Hope that helps.

Hello Jon,

Thank you for your message.

Unfortunately, it's not possible to limit Host to only 1 user account since it's always running in the background as a system process and, therefore, affects all users on a machine.

You can try using Agent instead - this is our module for on-demand support and attended remote sessions. Agent runs as an application under the current Windows user and doesn't require installation or administrative rights. However, please note that Agent can only be started manually since it's an on-demand module, i.e. it won't launch automatically on system startup in the same way that Host does.

You can download Agent here or build your own custom Agent via MSI Configurator Tool.

Let us know if you have more questions.

Hello,

In this case, the issue might be caused by disabled TLS protocols on your machine. Please try downloading the EasyFix wizard tool from this page, then run it and follow the steps provided by the wizard.
If the EasyFix doesn't help, please also try other solutions listed on this page that can help you to install/update TLS 1.2 on your machine.

Hope that helps.

Hello Oldřich,

Thank you for your message.

Do you mean a stable release of Host/Agent for Mac/Linux? If this is the case, then unfortunately, we can't provide any approximate ETA on this for now, since we plan to first release a few beta versions with additional features/possible bug fixes. We'll definitely do our best to make it available as soon as we can.

Let us know if you have more questions.

Hello Oldřich,

Thank you for your patience.

Our developers had found a minor bug in Viewer for Mac/Linux and have already implemented a fix for it which will be available in the next update.

Let us know if you have more questions.

Hello,

Could you please try typing the following server in the "server" field: smtp-mail.outlook.com? You can see that it's listed on this page.
In addition, please double-check what TLS version is currently enabled on your computer as described here.

Let us know if this works for you.

Hello,

Thank you for your message.

Have you already tried using another port when setting up the SMTP server? For example, you can try using ports 465 or 25 and see if one of them might work.
In addition, if you have any antivirus software installed on this machine, it might be helpful to temporarily disable it.

Let us know if this works for you or if the issue persists.

Hello Salvatore,

Thank you for your message.

Please note that version 6 was discontinued for free license users, so even having the old license key for version 6, you will not be able to register Viewer of an older version with it. You need to update your installation to the most recent version 7.1.7.0 and register it with your license key as described here.

Hope that helps.

Hello Salvatore,

Thank you for your message.

Please note that the version 6 was discontinued for free license users - in order to use Remote Utilities with a free license, you need to update your installation to version 7. Here's a guide on how to update Remote Utilities (or you can also just re-install the latest version of the software).
After updating, you can register your Viewer as described here.

Hope that helps.

Hello Robert,

The issue might have affected all users connected via our public servers. We don't have connectivity restrictions or separate servers for commercial licenses. If this is a concern for you, we recommend that you try using self-hosted RU Server instead - it's also available for free license users.

Hope that helps.