Pauline's community posts

Host/Agent for Linux (alpha preview)

Pauline, Support (Posts: 2780)

Mar 13, 2023 2:19:48 pm EDT

Hello Oldřich,

Thank you for the provided details.

I will forward this issue along with the video to our development department to see if we're able to reproduce it and implement a fix for it in our future updates.

I'll let you know if there are any updates on this.

[Resolved] Down

Pauline, Support (Posts: 2780)

Mar 13, 2023 11:59:10 am EDT

Hello Robert,

Thank you for your message.

We had some minor issues on one of our servers. However, the issue had already been fixed and the connection works now. Please check if it's working for you.

Let us know if you have more questions.

[Resolved] Exception class: "EIdReadTimeout"

Pauline, Support (Posts: 2780)

Mar 13, 2023 11:57:45 am EDT

Hello everyone,

Thank you for your patience.

This is to inform you that the issue had been fixed and the connection should be working now. Please check if it works for you.

Hope that helps.

[Resolved] Exception class: "EIdReadTimeout"

Pauline, Support (Posts: 2780)

Mar 13, 2023 11:11:08 am EDT

Hello everyone,

Thank you for your messages.

We're currently looking into this issue. It could be that one of the servers has some issues. We'll do our best to fix it as soon as possible. Sorry for the inconvenience.

We'll keep you updated.

[Resolved] Linux Server

Pauline, Support (Posts: 2780)

Mar 09, 2023 7:07:56 pm EST

Hello,

Thank you for your message.

Unfortunately, we can't provide any ETA on the release of RU Server for Linux yet. Currently one of our biggest priorities is Host/Agent for Mac/Linux systems (which we recently released an Alpha-version preview of Host for Linux), so even though we do have plans for RU Server for Linux, it will most likely become available only after Host/Agent for Mac/Linux.

Hope that helps.

Host/Agent for Linux (alpha preview)

Pauline, Support (Posts: 2780)

Mar 09, 2023 6:11:44 pm EST

Hello Oldřich,

Could you please also clarify if this issue occurs when typing the text only in some specific software or anywhere in general? In addition, please let us know what version of Linux OS you're using.

Looking forward to your reply.

[Resolved] Host LAN & ID

Pauline, Support (Posts: 2780)

Mar 09, 2023 11:05:00 am EST

Hello,

Thank you for your message.

In case if you want to preset password for your Hosts manually, you can use different or the same password, depending on your preference. However, you can also use our MSI Configurator tool to create a custom Host installation file and set up a password during the configuration process - in this case, the password will be the same for all Hosts installed using this installation file. You can also use this custom installer to update settings/passwords for your existing Hosts.

Hope that helps.

[Resolved] send message

Pauline, Support (Posts: 2780)

Mar 09, 2023 11:00:21 am EST

Hello Menderes,

Thank you for your message.

Please note that we've responded to a duplicate ticket you've created earlier. Please try to avoid creating identical threads/tickets with duplicated questions/inquiries.

Thank you.

having problem with downlod

Pauline, Support (Posts: 2780)

Mar 07, 2023 6:06:11 pm EST

Hello Husain,

Thank you for your message.

Could you please clarify what module of Remote Utilities you're trying to download and what exactly operating system is running on your device (i.e. Windows, Mac OS, Linux, etc.)? Do you have any antivirus software installed on the device where the issue occurs?

Looking forward to your reply.

Host/Agent for Linux (alpha preview)

Pauline, Support (Posts: 2780)

Mar 07, 2023 6:04:11 pm EST

Hello Oldřich and Jim,

Thank you both for the provided feedback.

Of course, we will definitely aim for the final stable release to have the standard features that are currently available in Host for Windows. I will forward the notes about the touchpad scrolling and will check with them on the manual restart of Host after the system reboot as well. We appreciate your input.

Let us know if you have any questions.
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