Pauline's community posts

Hello,

Thank you for your message.

We’re glad to hear you’ve figured out the issue and it works for you now!

Please feel free to contact us if you have more questions.

Hello William,

In this case, I will forward the issue to our developers to see if they can provide any feedback on this.

I’ll get back to you with an update on the issue shortly.

Hello William,

Thank you for the confirmation.

In this case, could you please verify if you’re using the latest version of Remote Utilities on both sides? It’s version 7.2.2.0 for Windows and version 1.0.17.q Beta 17 for Linux.

Looking forward to your reply.

Hello Edgar,

Thank you for your message.

Please try using this Microsoft tool that can help to automatically fix issues when you’re blocked from installing/updating or removing software. Just download the troubleshooting, run it on your Host machine and follow the steps provided by the wizard.

Hope that helps.

Hello William,

Thank you for your message.

Could you please clarify if you’re using Remote Utilities for Mac/Linux or for Windows OS?

Looking forward to your reply.

Hello Glen,

Thank you for your message.

I will forward your feature suggestion to our developers for a review to see if we can implement it in our future updates.

Let us know if you have more questions.

Hello Basil,

Thank you for your message.

Could you please clarify if the issue persists when using the AutoHotkey software that you’ve mentioned earlier? If so, please note that per our Support Policy, we’re unable to assist with third-party related issues. You might want to contact the AutoHotkey support team and see if they’re able to assist you.

Let us know if you have any questions.

Hello Chas,

Thank you for the clarification.

I will forward the issue to our developers to see if they can provide any feedback on this or if we’re able to reproduce it in our environment.

I’ll get back to you with an update on this shortly.

Hello,

Thank you for your message.

I’ll forward your feature suggestion to our development department for a review to see if we can implement it in our future updates.

Let us know if you have any questions.

Hello Ken,

Thank you for the confirmation.

In this case, could you please send us the most recent Host log files? You can locate Host logs in the following folder: C:\ProgramData\Remote Utilities\Logs. You can send logs to support@remoteutilities.com.

Looking forward to your reply.