Pauline's community posts

Hello Paul,

The difference between the default and legacy capture modes has to do with how screen capture is processed deep inside the operating system. Windows 8, 8.1 and Windows 10 require certain modifications to the screen capture mechanism. On the surface this difference just manifests itself in that check box that the user can check or uncheck to resolve problems with screen capture.
Regarding the issue - could you please clarify what exactly happens when you can’t connect to a remote Host? Do you see any connection attempts or the “world map” loading screen?

Looking forward to your reply.

Hello Juan,

Thank you for your message.

Yes, you can install Host on any number of machines. However, please note that address book can only have up to 20 remote connections added at a time (including on your RU Server) - you can replace them as needed since licenses are not tied to a specific workstation. You can refer to this page for more information.

Let us know if you have more questions.

Hello Paul,

Thank you for your message.

Perhaps, the issue might be caused by some components found in the Windows System update. Are you able to tell if there was a Windows update performed prior to the issue occurring?

Looking forward to your reply.

Hello,

Thank you for your message.

Could you please clarify what version of Remote Utilities you’re currently using? If you’re using version 7, please note that it requires a new license key as well. If your key is stored in a text format and *txt file, then it’s an older license key for version 6.
If the license key was a free license key of version 6, you can easily request a new license key using this form. If this was a commercial license key, you can check if it’s eligible for a free upgrade using this form.

Let us know if you have more questions.

Hello Basil,

I’m glad to hear we were able to help!

Please feel free to contact us again if you have any questions.

Hello Noah,

Unfortunately, we can’t provide any approximate ETA on this release yet. We'll do our best to make it available as soon as possible.

Let us know if you have more questions.

Hello Noah,

Thank you for your feedback.

We do have similar improvements in our roadmap for the Notification Panel feature which will be implemented in our future updates. I will additionally forward your input to our developers.

Let us know if you have more questions.

Hello Armin,

Thank you for your support and feedback.

We already have this feature included in our roadmap, so it will be definitely implemented in one of our future updates. Unfortunately, we can't provide a specific ETA on it yet, but we'll do our best to make it available as soon as possible.

Let us know if you have other questions.

Hello Jure,

Thank you for your patience.

Are you able to test if the WoL feature works by installing the Viewer on the machine with your intermediary Host and connecting to your target remote Host?

Looking forward to your reply.

Hello Tom,

Thank you for your message.

Unfortunately, Remote Utilities does not support recording the microphone input of a remote Host. You’re still able to record the microphone input during the Voice and Video call mode using a third-party software if needed. Sorry for the inconvenience.

Let us know if you have more questions.