Pauline's community posts

[Resolved] some applications are unusable (blank from remote)

Pauline, Support (Posts: 2780)

Apr 28, 2023 3:07:40 pm EDT

Hello Tony,

Thank you for your message.

Please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the feature please make sure to restart your Host to apply changes.
If this doesn’t help, please also try enabling the Capture alpha-blending windows feature following this guide.

Hope that helps.

[Resolved] black screen when connecting to each remote host

Pauline, Support (Posts: 2780)

Apr 27, 2023 11:05:34 am EDT

Hello Marco,

Thank you for your message.

Please try enabling the Use legacy capture mode feature on one of your Hosts. You can enable it in the Host Settings -> Other tab.
After enabling the feature please make sure to restart your Host to apply changes.
In addition, please also make sure that your Android OS on the device is updated to the most recent available version as well.

Let us know if this works for your or if the issue still persists.

Always Lost connection to Host

Pauline, Support (Posts: 2780)

Apr 25, 2023 11:18:05 am EDT

Hello Amjad,

Thank you for your message.

Have you already tried the solutions suggested in this guide? If you haven't tried some of them, please do so.
If none of the solutions in the guide above help, please feel free to send us the following data to help further diagnose the issue:
1. Windows System Events Log
2. Host settings registry key
3. Host log file/files
The guide above provides steps to collect the files as well. You can send them to [email protected].

Looking forward to your reply.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2780)

Apr 17, 2023 11:08:46 am EDT

Hello John,

Thank you for the additional details.

I'll forward your feedback to our developers as well and we will further test this out to see if we can reproduce the same behavior.

Let us know if you have other questions.

Windows 11 host wont load

Pauline, Support (Posts: 2780)

Apr 14, 2023 7:36:36 pm EDT

Hello Fausto,

In case if you still have Host installed on your machine and keep getting the same error when launching it, could you please send us the screenshot of the error message? Also, please try adding Host installation folder to the exception list of whatever antivirus software you have installed on the computer (even if it's just standard Windows Defender), you can follow this guide to do so.

Looking forward to your reply.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2780)

Apr 14, 2023 4:32:52 pm EDT

Hello John,

I'm glad to hear it works for you now!

Feel free to post another message if you have more questions or need our assistance.

Windows 11 host wont load

Pauline, Support (Posts: 2780)

Apr 14, 2023 4:08:23 pm EDT

Hello Fausto,

Thank you for your message.

Have you tried uninstalling Host completely as described here and then re-installing it from scratch after the error occurred? If this issue was caused by some damaged/corrupted Host files, this might have helped to resolve the issue.

Hope that helps.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2780)

Apr 11, 2023 8:03:18 pm EDT

Hello John,

Could you please verify that the issue with the cursor occurs only on one specific Host or if it occurs always regardless of the Host you’re connecting to?

Looking forward to your reply.

Issues refreshing Windows 11 settings windows on Thinkpad

Pauline, Support (Posts: 2780)

Apr 11, 2023 4:56:17 pm EDT

Hello,

Thank you for the additional details. We'll see if we're able to reproduce it or if it might be something related to the Thinkpad laptops specifically.

I'll keep you updated on the issue.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2780)

Apr 11, 2023 4:37:23 pm EDT

Hello John,

Perhaps, it was some temporary glitch. I'm glad to hear that it works for you now!

I'll let you know once there's an update regarding the Shift key.
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