Pauline's community posts

snk-nick,

Could you please send us the full Host log file for a review? I will forward it to our developers, so they can examine it and provide feedback. You can send it to support@remoteutilities.com.

Looking forward to your reply.

Hello Carlo,

Thank you for your message.

Could you please verify if you’re using the latest Remote Utilities version 7.2.2.0? Are you able to locate the Host log files and send us the most recent logs from at least one of your Host machines? You can send it to support@remoteutilities.com for examination.

Looking forward to your reply.

Hello Jorge,

Thank you for your message.

Version 6.10.10.0 still works and can be used with Internet-ID connection by all users who own a commercial license key for version 6.
Would you be able to check the Host log file and see if it contains any error entries? You can also send the latest Host log file to us for a review to support@remoteutilities.com.

Looking forward to your reply.

Hello Jorge,

Thank you for your message.

According to our Upgrade Policy, users who had purchase their license key for version 6 sometime in 2020-2021 are eligible for a free upgrade to version 7. All other users with pre-existing commercial license key are eligible for a 50% off discount when upgrading their license.
You can use this Upgrade form to see if your license key is eligible for free upgrade.

Hope that helps.

Hello,

Thank you for your message and sorry for the late response.

Could you please double-check if you have your custom RU Server address selected in the following directories:
1. Host Settings -> Internet-ID settings.
2. Connections Properties -> Internet-ID connection.
In case both directories already have the correct custom Server selected, please let us know if the issue occurs for all of your remote Hosts or only for one specific remote machine.

Looking forward to your reply.

Hello Greg,

Thank you for the provided details.

I'll forward your feedback to our developers to see if they can offer some input on this or if we're able to implement this functionality in our upcoming updates.

Let us know if you have more questions.

Hello Greg,

Thank you for your message.

I apologize for the late reply. Would you be able to elaborate a bit more on the feature suggestion, so I can submit it to our developers for a review?

Looking forward to your reply.

Hello Juan,

Ok, so I can have more than 20 machines in my list but I can only use 20 hosts at the same time?

Not exactly, it means you can only have up to 20 remote Hosts added to your address book at any given moment. If the amount of Hosts exceeds the license, you will get a notification asking you to delete some of them.

Unfortunately, we don’t provide technical support over the phone. However, please feel free to contact our Sales team via this form.

Let us know if you have any questions.

Hello Paul,

Thank you for the clarification.

In this case, please note that this is known behavior which we’re already investigating and hope to implement a fix for it in our upcoming updates. Currently, the known workaround for this issue is using the Legacy Capture mode feature.

Let us know if you have more questions.

Hello Rafael,

Thank you for your message.

We will definitely add multiple monitor support in the upcoming updates for Mac/Linux. I’ll also forward your feedback to our development team.

Thank you for your support.