Pauline's community posts

Hello,

Thank you for your message.

Do you mean that you want to minimize the Agent window to the system tray, correct? If this is the case, then unfortunately, minimizing the Agent window to the system tray is not possible. The Agent is supposed to work explicitly, that is, it should be always visible in the taskbar. If we add a tray-only option the remote user may easily overlook the fact that the Agent is running on their PC. Sorry if this makes Remote Utilities less useful for you.

However, you can easily minimize the Agent window to the taskbar or, use Host instead - Host is a persistent module and requires installation as well as admin privileges, but its icon is only displayed in the system tray.

Hope that helps.

Hello Matt,

I'm glad to hear we were able to help and it works for you now!

Please feel free to post another message if you have other questions.

Hello Howard,

Thank you for your message.

Yes, you can enable the Use legacy capture mode feature when generating your custom MSI installation or Agent package. Here's how you can do it:
1. On Step 4 - Host settings configuration of the configuration process enable the General and network settings checkbox and click Finish. This will invoke the Host/Agent settings window - any settings you will set up here, will be applied to the remote Hosts installed using this installation package or to your Agent.
2. In the Host/Agent settings window navigate to the Other tab and enable the Use legacy capture mode checkbox. Click OK and save the output file.
3. Install the remote Host using the pre-configured installer - or, in this case, run your Agent. The Use legacy capture mode will be already enabled.
4. Try connecting to the remote Host/Agent where the issue have previously occurred and see if this solution helped to resolve it.

Please let us know if you have more questions.

Helllo Howard,

Thank you for your message.

Please make sure that your Host is updated to the latest version 7.0.2.0 as well - this can be done via the Self-Update feature or manually. The latest version 7.0.2.0 is available for download on this page.

In addition, please try enabling the Use legacy capture mode checkbox in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the checkbox please make sure to restart Host in order for the changes to be applied. Please note that this can also be done via the Remote Settings feature that allows you to change settings of the remote Host within your Viewer.

Please let us know if the above solutions did not help and the issue persists.

Hello Christopher,

Thank you for your message.

We've sent you an email to the following email address: ch***@***************k - please check your email inbox to see if you've received it.

Please let me know if you have more questions.

Hello,

Ideally it wouldn't be displayed at all to support operators. Afterall, it is obvious to someone connecting remotely with Remote Utilities Viewer that Remote Utilities has been installed!

The First connection warning was implemented as a security measure in order to avoid rogue use of the software. Please note that the first connection warning window won't appear if the first connection to the remote computer is established from a Viewer registered with a PRO or SITE license.

However, if that isn't possible, having the ability to move the window around would work as an alternative!

Yes, we definitely plan to make it possible to move the window in order to make it less intrusive and more convenient for our users.

Please let us know if you have more questions.

Hello,

Thank you for your message.

Could you please clarify if you mean the First connection warning window? If this is the case, please note that this warning is shown only once and is not displayed if the remote user clicks on it once. However, we do plan to revamp the First connection warning window, so it would be possible to move the window. Unfortunately, we cannot provide any specific ETA on this yet, but thank you for the feature suggestion!

Please let us know if you have other questions.

Hello,

Thank you for your message.

Unfortunately, we cannot provide any specific ETA on the extra mouse buttons support yet, however, the feature is already added to our roadmap and will be definitely implemented in one of our future updates. We will do our best to make it available as soon as possible. Sorry for keeping you waiting!

Please let me know if you have more questions.

Hello Chris,

Thank you for your message.

Please try enabling the Use legacy capture mode checkbox in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the checkbox please make sure to restart Host in order for the changes to be applied.

Additionally, please make sure that the remote Host machine has the latest graphics card drivers installed.

Please let me know if the solutions above did not help and the issue persists.

Hello Eric,

I'm glad to hear it woks for you now!

Please feel free to post another message if you have other questions or need our assistance.