Pauline's community posts

upgrade support level fails

Pauline, Support (Posts: 2780)

Jun 02, 2021 4:52:02 pm EDT

Hello,

Thank you for your patience.

We've upgraded your support level, so now it's properly displayed as Starter. Sorry for the inconvenience.

Please let us know if you have more questions.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2780)

Jun 02, 2021 2:55:45 pm EDT

Hello Christian,

I'm glad to hear we were able to help!

Does Remote Utility have any way to detect if the connection drops, and perhaps toss up a warning box? I would rather have the window pop up with a disconnection notice than to think that I am still properly connected.

Unfortunately, for now a feature that would notify a tech when disconnect occurs is yet to be implemented. However, if disconnection occurs when using Viewer for Windows, then Viewer tries reconnecting to the remote Host and then does notify the tech about connection being interrupted. Therefore, since such feature is already available in Viewer for Windows, we definitely plan to implement it in future updates of Viewer for both Mac and Linux. Thank you for your feedback.

Please let us know if you have other questions.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2780)

Jun 02, 2021 12:03:34 pm EDT

Hello Christian,

Thank you for your message.

Would it be possible to shrink the text down, so that I may reclaim more screen space?

Actually, this feature is already available in Viewer for Mac/Linux. In order to shrink the connection window, please do the following:
1. When connected to remote Host in Full Control mode hover the mouse cursor over the the top edge of the connection window to reveal the Toolbar.
2. On the Toolbar click the last icon with three dots to invoke a drop-down menu and select Stretch view.
3. Alternatively, in the Viewer main window right-click on the remote connection and select Properties, then navigate to the Remote Screen mode tab and set the view mode to Stretch.

Hope that helps.

upgrade support level fails

Pauline, Support (Posts: 2780)

Jun 02, 2021 8:48:50 am EDT

Hello,

Thank you for your message.

We've forwarded the issue to our webmaster and asked them to look into it in order to manually upgrade your support level. Sorry for the inconvenience.

I'll get back to you with an update on the issue shortly.

Remote Utilities - Host stop immediately after it's started

Pauline, Support (Posts: 2780)

Jun 01, 2021 4:02:00 pm EDT

Hello Steven,

Thank you for updating us on the issue.

I'm glad to hear you've figured out the issue and it works for you now! Such issues might be caused by some specific settings or configurations that are unique for each environment. Please feel free to let us know if there are any updates on the issue or if you have more questions.

We're happy to help!

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2780)

Jun 01, 2021 2:32:23 pm EDT

Hello everyone,

Thank you for your patience.

This is to inform you that we've released an updated Beta version 1.0.9.q Beta 9 of Viewer for Mac and Linux with an extended free period which is valid till August 1, 2021.

Please make sure to download the newest version of Viewer in order to extend the free period for you Viewer for Mac/Linux. The latest version 1.0.9.q Beta 9 is available for download on this page for Mac and on this page for Linux.

Please let us know if you have more questions.

Expired Beta version for Mac Remote Utilities

Pauline, Support (Posts: 2780)

Jun 01, 2021 2:23:39 pm EDT

Hello everyone,

Thank you for your patience.

This is to inform you that we've released an updated Beta version 1.0.9.q Beta 9 of Viewer for Mac with an extended free period which is valid till August 1, 2021.
The latest version 1.0.9.q Beta 9 is available for download on this page.

Please let us know if you have more questions.

licence issue time

Pauline, Support (Posts: 2780)

Jun 01, 2021 12:06:02 pm EDT

Hello,

Thank you for your message.

Usually you should receive an email with your license key shortly after purchasing it, however, there might be slight delays from the PayPro side. If you still haven't received your license key, please try checking the spam folder of your email inbox. In case if there's no email with the license key as well, please let us know, we can search it up in our database as well as email it to you.

Please let me know if you have more questions.

Expired Beta version for Mac Remote Utilities

Pauline, Support (Posts: 2780)

Jun 01, 2021 10:34:41 am EDT

Hello Abdulla and Kelsey,

Thank you for your messages.

This is to inform you that we will release an updated Beta version of Viewer for Mac with extended license period today. We apologize for the delay and caused inconvenience.
We'll make sure to notify you in this thread once again as soon as the updated Viewer for Mac is available for download.

Thank you for your patience.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2780)

Jun 01, 2021 9:34:38 am EDT

Hello everyone,

This is to inform you that we will release an updated Beta version of Viewer for Mac/Linux today. We apologize for the delay and caused inconvenience.

We'll make sure to notify everyone in this thread once again as soon as the updated Viewer for Mac/Linux is available for download.

Thank you for your patience.

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