Unfortunately, customization of the Agent's icon is not possible as we do not provide white labeling of Remote Utilities and due to security reasons Conrad mentioned above as well. However, it's still possible to customize the Agent's window - for more information please refer to this guide.
Could you please clarify if you mean the files with the same name but with the different date in the "Modified" column? If this is the case such files will still be treated as identical, i.e. when transferring, you will get a prompt allowing you to select if you want to replace or skip the files. Unfortunately, currently there's no mechanism to identify and separate such files, but I'll forward this to our developers for a review to see if we can add this in our future updates.
This issue might be occurring if the Viewer's configuration file or address book file was somehow corrupted, perhaps, by some anti-virus software activity. Please try the following and see if this helps to resolve the issue: 1. Obtain a backup copy of your address book by one of the methods described in this tutorial. 2. Fully exit the Viewer File -> Exit. 3. Locate the file config_4.xml in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder. Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings. 4. Remove the config_4.xml file from that folder. This will reset the Viewer settings. Your address books won't be affected by this action. 5. Run the Viewer and register it with your license key again. 6. Restore your address book from the backup file you have obtained on Step 1. You can follow this guide on restoring your address book from a backup. 7. After restoring your address book try connecting to a remote Host and the password works this time.
Do you mean that Agent does not start when you're trying to restart it with the elevated privileges, correct? If this is the case, we've managed to reproduce the issue - I will forward it to our development department for a review and ask for their input on this.
when i try to connect to it, i get a black screen. if i use rdp over agent, the rdp works. only after that, does my viewer go from black to showing the actual screen.
This is actually already a known issue which will be fixed in the upcoming version 126.96.36.199 - we plan to make it available by the end of this week. Meanwhile, please try the following workaround: While in the Full Control window right-click on the tab with the connection and use the Send key command (e.g. send Alt + PrtScr). This will unlock the remote screen, so you will be able to connect to the remote Host. Sorry for the inconvenience.
Yes, this is possible if you use the Restart Agent as... feature. This feature allows restarting the Agent as administrator, i.e. you will be prompted to enter the admin user credentials in order to restart Agent with elevated privileges. This will let you control the UAC prompts on the remote computer when you install software (e.g. installing Host) or perform other actions that require administrative access.
I've checked on the issue with our developers. Could you please enable logging in your Viewer as described in this guide? After you enable the logging feature, please wait till rutview.exe crashes once again and then send us the Viewer log files for examination. You can send the logs to email@example.com.
Yes, we definitely plan to release Host/Agent for Mac/Linux - it's currently in development and we'll do our best to release it as soon as we can. Unfortunately, we cannot provide any specific ETA on this release yet, but the Beta version will be most likely available to the public on our website, just like now we made Beta version of Viewer for Mac/Linux available.