Could you please provide us the following log files for examination? 1. Host log file that can be found in this folder: C:\Program Files (x86)\Remote Utilities - Host\Logs\. 2. Viewer log. 3. RU Server log. You can send the log files to us to [email protected] or you can also open a ticket in the Ticket System and attach the log files to the ticket.
Unfortunately, there's no specific ETA on the release of Host/Agent for Mac/Linux yet. However, I'll additionally check on this with our development department to see if there are any updates on this. Sorry for keeping you waiting.
I'll get back to you with an update on this shortly.
Could you please also let us know if you've tried restarting the RU Server or the server machine after adding the port 4000 (or any other custom port value) to the Communication ports list? If no then please try adding the custom port value to the Communication ports list once again and then restarting the RU Server (please see Configuration -> Service state tab) or the server machine itself and see if this helps to resolve the issue.
I'm glad to hear I was able to help and it works for you now!
The Legacy capture mode usually helps to resolve similar issues as it uses a slightly different screen capture method as Windows 8, 8.1 and Windows 10 required us to implement certain modifications to the screen capture mechanism.
Please feel free to let us know if you have more questions.
Please try enabling the Use legacy capture mode feature in the Settings for Host -> Other tab and see if this helps to resolve the issue. After enabling the feature please make sure to restart your Host in order for the changes to be applied.