Conrad Sallian's community posts

Hello,

Yes, it was a bug. We have fixed it. Please, download version 7.1.5.0.

Sorry for the inconvenience.

Hello,

Thank you for the report. Could you  send us a screenshot of the error message that you receive?

Hi Michael,

We will rebuild this version very soon and fix this bug.

Sorry for the inconvenience.

Hi Fabio,

Thank you for your message.

Please, check the solutions on this page https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Hope that helps.

Hi Johnathan,

No problem. We'll keep the topic here in case anyone else with a similar issue could find it.

Thanks.

Hi Robert,

Thank you for the information. Duly forwarded to our developers.

Hi Bruce,

Please, execute the following before installation:

sudo apt-get install -y libxcb-xinerama0

What Ubuntu version do you have, by the way?

Hello Bruce,

We'll examine this issue and be right back. Sorry for the inconvenience.

Please, check if the issue persists. Thanks.

David Slish wrote:

Conrad Sallian,  
I found the host logs, where are the viewer logs located?

Thanks,
Dave

Hi David,

Viewer logs can be located as described here https://www.remoteutilities.com/support/docs/connection-log/