Conrad Sallian's community posts

Blank the host's screen to allow status message..

Conrad, Support (Posts: 2953)

Jan 10, 2017 10:52:03 am EST

Hello Ashley,

There is one problem. The new blank screen mechanism turns off the monitor itself.

Blank the host's screen to allow status message..

Conrad, Support (Posts: 2953)

Jan 10, 2017 10:26:14 am EST

Hi Ashley,

Understood. Give me some time, I'll discuss this with our developers to see if anything can be done about it.

Blank the host's screen = no local thumbnails?

Conrad, Support (Posts: 2953)

Jan 10, 2017 10:17:30 am EST

Hi Ashley,

This is a side effect, unfortunately. And it only manifests itself when Windows 7 and older is used. Starting Windows 8 and higher a new monitor driver is used and hence no such effect.

Let me know if you have other questions.

Blank the host's screen = no local thumbnails?

Conrad, Support (Posts: 2953)

Jan 09, 2017 5:27:53 pm EST

Hello Ashley,

Thank you for your post.

Could be a bug. We'll check it out. What is the operating system on the remote and local PCs?

norton internet security problem

Conrad, Support (Posts: 2953)

Jan 09, 2017 2:46:59 pm EST

Hi PA,

By zip file you mean this one, the main "package" on the download page, correct? This is in fact just Viewer and Host zipped in a single file for convenience. You can as well download them separately below on the page.

Anyway, we'll take a look and contact Symantec regarding this issue.

FR: Login to Custom RU Server and pull down custom address book

Conrad, Support (Posts: 2953)

Jan 09, 2017 2:37:50 pm EST

This has already been implemented:

Self-hosted server solution page , see "Sync server role" section.

Also, you refer directly to the tutorial in the documentation about how to set up sync: https://www.remoteutilities.com/support/docs/setting-up-sync-server/

Hope that helps.

FR: leave a message on your customer’s desktop

Conrad, Support (Posts: 2953)

Jan 09, 2017 2:31:11 pm EST

Hello,

Thank you for the suggestion. Did you try the Send message connection mode? Or are you looking for something else?

Hot Key for Switching Monitors

Conrad, Support (Posts: 2953)

Jan 08, 2017 12:14:20 pm EST

Hello Brian,

Thank you for the suggestion. I'll add it to our wish list.

norton internet security problem

Conrad, Support (Posts: 2953)

Jan 08, 2017 11:38:57 am EST

Hello PA,

Back in December we received a response from Symantec, see below. They said they removed the detection but it could be that it is back again. We will check that out. Thank you for letting us know.

In relation to submission 12613.

Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:

File name: agent.exe
MD5: 6e8f173ac4686a122b2a599821f63d8d
SHA256: e41f8f603ef2292f8f9b18c40ae167243f4180fa835bbf67c3d533348d2e7e32
Note: Whitelisting may take up to 24 hours to take effect via Live Update

New Features

Conrad, Support (Posts: 2953)

Jan 06, 2017 5:29:30 pm EST

Hello Brian,

Thank you for your post.

It is this very forum https://www.remoteutilities.com/support/forums/forum2/ . We review user suggestions on a regular basis and many of them end up being included into our roadmap and sometimes even into our immediate development plans.

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