Conrad Sallian's community posts

Hello Jim,

Sorry for keeping you waiting. The work on the updated mobile client is in progress. We cannot give any exact ETA, but we'll do our best to deliver asap.

Hi John,

I'm glad it works for you! Now keep an eye on antivirus software - they like to target newly released versions with their "detections". If you have any antivirus program installed on remote PCs you might want to check if Host is added to exceptions there.

Thanks.

Hello Lee,

Version 6.6.0.3 is available for download https://www.remoteutilities.com/download/ . Downgrade is never recommended though.

Let me know if you need any assistance with upgrade.

Hello Larry,

Yes, there is backward compatibility. That is, if you just update a Host and don't erase/touch its settings - it will retain the old ID. The old ID will still work indefinitely so you don' t have to change it. But if you change it, the new ID will be 12-digit and you'll also have to update the corresponding record in your Viewer address book (otherwise you will be connecting by the old ID code).

To sum it up, you can simply update your remote Hosts when you have time to do so - either manually or remotely through the Viewer and don't bother with the IDs at all. Performance-wise there is no difference if a given Host has an old or new-format ID code so long as the Host itself is updated to the latest version.

Hope that helps.

Larry, we have just tested with a couple of different Hosts in different parts of the globe, no issues.

Did you update the Viewer too? Not just the Hosts.

Also, anyone else having issues connecting to new Hosts with the 12-digit ID? Please report .

Thanks.

Hello Larry,

Do you use our public server or a self-hosted one. If the latter, please update the server too.

Hello John,

You should update the server to 2.6 then. Its installer is in the same zip file.

Thanks!

Hi Martin,

Thank you!

Ok, just to make sure that there are no more issues, here is a 6.6.0.3 build for you to test before we officially publish it. We did quick in-house testing and didn't find problems, but your feedback is welcome:

UPD: The new version has been published. Download from the download page.

Note: If you have issues updating Viewer from 6.6.0.2 to 6.6.0.3 (e.g. error messages), then manually uninstall the Viewer first using the Windows Control Panel and delete the file config_4.xml that you can find in C:\Users\username\AppData\Roaming\Remote Utilities Files\. Then install 6.6.0.3.

Also, Offline/Online problem is no more both on 6.5.x.x and 6.6.0.3.  

Looking forward to your reply.

P.S. It is also recommended that you upgrade your RU Server after you update the Viewer, although Viewer 6.6.0.3 must work with Server 2.5 without a problem.

Hi Martin,

This is temporary. We made some changes to the public server so that this online/offline bug no longer appears in version 6.5 (so it was a retrospective fix). To eliminate the bug in version 6.6.x.x we'll release an update in a couple of hours (6.6.0.3).

So please do not downgrade, just wait until we put a new version on the site. That should fix the problem.