Conrad Sallian's community posts

Hello Daniel,

Thank you for your message.

- It's not possible to open the options window in Firefox (51.0.1), see pictures:

Sorry for the inconvenience. You need to enable capture alpha blending windows.

Settings in RU are: 16-Bits color, high CPU usage, disable Aero, remove wallpaper, standard network usage mode (tried economy mode, also).

What is the connection type - direct or Internet ID? If the latter, you may try to either reduce the color depth and CPU or use a self-hosted server. Complete list of solutions is available here.

- Control-Connection to workstations over Internet-ID (self hosted on a german server and via id.remote-utilities.com) sometimes fail with "Connection closed gracefully" (or similar). The only way to connect is to manually click "Logon", then the remote control works afterwards. This happens sporadically, but too often to blame "Dr. Chance".

Could you please send us the logs of that specific Host for examination at support@remoteu-tilities.com? The logs are located in the Host installation directory.

- Sending "CTRL+ALT+DEL" over ID-connection nearly always takes a lot of time, whatever host or ID-server it is.

How much time exactly?

- automatic clipboard control. It's quite stressful to always have to click in the menu to paste or copy something from or to the host.

Automatic copying/pasting should work for plain text content.  

- some really basic host performance monitoring with alarms in the viewer. Like CPU/RAM usage over xx% for an specific amount of time, free HDD space, is process xy runnning and HDD S.M.A.R.T status.

This is among the suggestions in our wishlist. We are going to implement one at some point in the future.

Thank you!

Hello Jeff,

Thank you for your message.

I forwarded your request to our developers and was told that while we couldn't immediately implement what you ask we would still try to see what we can do.  

Let me know if you have other questions.

Hello Armin,

This can be individual to a specific server. I've also watched your screencast and replied to you via PM.

Hello Jeff,

Thank you for your message.

You have the monitor driver installed, correct? To make sure, access Settings for Host -> Options -> Driver tab.

Hi Charles,

Just in case - the monitor driver is used for the blank remote host feature. It doesn't affect the multi-monitor capabilities per se, nor your ability to switch between monitors.

In fact , we only recommend to install the monitor driver if you need the "blank remote screen" feature, that is if you provide remote assistance and need to hide your actions from the person sitting at the remote end (e.g. for security reasons). Otherwise, you can clear the "Install monitor driver" checkbox during Host installation, or uninstall the driver in the already installed Host from the Settings for Host -> Options -> Driver.

Hello Charles,

Thank you for your post.

You mean the connection name, right? Actually, you can switch to the Details view in the Viewer and have different columns enabled and arranged they way you need. A table view is always preferable (and conventional) when working with multiple entries because it allows you to easily sort your records.

Instant search feature in the Viewer is also ready and will be available with the upcoming release 6.6.

Hello Armin,

You need to restart the PC. This is a common issue with Hosts being installed on Windows Server. Yes, the Host can run without restarting the PC, but sometimes restart is still required, especially on Windows Server.

Hello Charles,

Regarding this tooltip. We are going to remove it altogether in the upcoming update, because the tooltip is redundant. Now the Details view in the Viewer has all the necessary columns including HostName.

Hello Charles,

The mobile client is a bit basic now. We'll be revamping it soon anyway.

Hello Charles,

We'll check it out . Thanks for reporting!