Conrad Sallian's community posts

Dear Users,

We are pleased to announce the release of the final version 7.5.1.0. This beta discussion thread will now be closed. Please feel free to send your feedback and support requests by creating dedicated topics in this community.

You can download the new version from our website here. We look forward to your continued input to help enhance our software.

Thank you for your participation in beta testing!

Hello Michael,

Thank you for your message. We will look into the issue with the program freezing when the lid on the remote machine is closed.

As for the Windows Defender issue, there are MS Store download links on the download page. So both Viewer and Host can be downloaded from the official Microsoft store.

But is this IP [216.158.232.18] the default RU server?

Yes, one of the relay nodes (servers).

Hi John,

Unfortunately no, no other local information is transmitted. However, as you have noticed, Viewer IP address is available in the log and this can give a clue about who might be attempting connection. There is also information about the connection mode used (Full control, View etc.).

Hi John,

Any remote session is logged into a file in the Logs folder. The folder path may be different for Host and Agent. Please, check out these links:

Host log
Agent log

Hi Andrew,

Thank you for your message.

We will check it out and send a false positive report to McAfee. Please, note that it may take a while before they remove the detection.

These KB articles may also be helpful:

https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/

https://www.remoteutilities.com/support/kb/rfusclient-exe-and-rutserv-exe-what-are-they/

Hi Carlos,

Thank you for the kind words.

This may be by design - but the "simple update" function does not push the beta version to the remote systems. I have to manually connect and do the updates.

Yes, it is by design. This is to avoid accidentally pushing the beta to those who wouldn't want to participate in the beta testing.

Thanks for the feedback on other points. With regards to the mobile client - we'll do our best to implement this address book soon.

Hello Isaia,

Thank you for your point of view. We do appreciate it.

Hi Isaia,

Whether the user deploys a self-hosted server or not doesn't affect licensing limitations. With the free license 1 user can connect to up to 10 remote devices.

It is possible to add more than 10 contacts in the address book, but the program won't allow connecting to any one of them unless their number is reduced to the number allowed by the applied license.

Hope that helps.

Hello Cosmos,

Thank you for your questions.

1. The released version will remain 7.x. You will be able to upgrade for free.

2. Yes, of course.

Do not hesitate to ask if you have any other questions.