Forums

Internet ID - Connection issue

Conrad, Administrator (Posts: 1570)

Mar 11, 2017 2:32:06 am EST

Hello Justin,

Thank you for your post. A few questions:

1) Do you see a password prompt window or does the connection attempt fail even before that?

2) Is it the only Host you have issues connecting to or you can't connect to just any Host in your Viewer address book?

3) What is the connection type - direct or Internet ID (the same question as Benny posted above)?

Thanks.

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Updating Custom msi/agent settings and execute mode

Conrad, Administrator (Posts: 1570)

Mar 10, 2017 7:42:29 am EST

Hello Remutila,

Regarding question #3. We are not sure if it's at all possible to run FF in a hidden mode. As for #4 - could you send me an email to support@remote-utilities.com and let me know which specific keys are not shown (or provide a screenshot).

Thanks.

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Updating Custom msi/agent settings and execute mode

Conrad, Administrator (Posts: 1570)

Mar 09, 2017 2:53:05 pm EST

Hello,

1. Cannot promise that this feature will be available in the very next update (6.6), but in one of the subsequent ones, that is for sure.

2. The Agent window will still show. What I mean is that Yes/No prompt messages won't show, that ask the user to confirm installing the Host and sending an email to admin (if this option was selected during prior configuration). Instead, a single information message will be shown after Host installation:



3. I'm not sure if this feature works exactly the same for  any application, especially those that are not supposed to be running in a hidden mode. Let me clarify this issue for you with our developers.

4. Remote registry is not exactly the same as the regular Windows Registry editor, although looks similar. As with question above I need to clarify this specific issue. I'll get back to you soon on this.

5. It is ok so long as you have UAC enabled. It will prompt whenever you run any application/executable, not just Remote Utilities Agent.

Thanks.

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Customized Agent - Automatic Password Change

Conrad, Administrator (Posts: 1570)

Mar 09, 2017 2:19:00 pm EST

Hello Kevin,

Thank you for your post.

The Agent generates the password once, which then stored (not the password, but its hash, of course) in a folder with Agent settings on your local disc. The password will change if you wipe the Agent's settings folder and re-run the Agent.

I'm not sure you can randomize the password at each Agent run automatically. So far you can do that manually by clicking the "Generate new password" link in the Agent window. The ability to automatically randomize the password at each run can make a good new feature suggestion though. We'll see what we can do.

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HOST - popup details

Conrad, Administrator (Posts: 1570)

Mar 09, 2017 10:24:02 am EST

Actually, yes - the Hostname column is populated from the Direct Connection field.

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Viewer View Type

Conrad, Administrator (Posts: 1570)

Mar 09, 2017 2:55:45 am EST

Hello Charles,

Yes, responded in that thread.

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HOST - popup details

Conrad, Administrator (Posts: 1570)

Mar 09, 2017 2:55:31 am EST

Hello Charles,

We'll check it out. You have the most recent version of Viewer and Host installed, right? It's 6.5.0.8.

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Updating Custom msi/agent settings and execute mode

Conrad, Administrator (Posts: 1570)

Mar 08, 2017 1:56:59 am EST

Hello ,

Thank you for your message.

1. We'll add export/import of the configuration settings soon. I'm afraid that currently the only way to go is to configure from scratch, sorry for that.

2. In the upcoming 6.6 release the notification system will be completely revamped. Instead of modal messages there'll be one message in the tray that appears after Host installation and notifies the user about the Host. Here is a forum thread on the subject.  

3. Could you please create a ticket and send us a screenshot of your Remote Execute window filled out before you click the OK button?

Thanks!

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Screen blanked host wakes up with mouse movement in viewer

Conrad, Administrator (Posts: 1570)

Mar 07, 2017 1:34:33 am EST

Hello Jeff,

If there is Remote Utilities monitor driver in your Device Manager and you still can't make the blank remote screen feature to work, I'm afraid this might be happening with that specific system and we can't do anything about it.

Did you try the feature on the same computer or different computers (remote Hosts)?

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Problems showing options in Firefox + extreme slowdown when video streams running in Browser + Miscellaneous

Conrad, Administrator (Posts: 1570)

Mar 07, 2017 12:40:15 am EST

As for the mouse lag, I have this happening on an XP box that I maintain. The only solution that I have found, is to run Firefox with "Low" priority. To test this out, open task manager, find the Firefox process, right click on the process, select set priority, then select low. You can do this by starting Firefox with this shortcut, if the test has the desired result. This path is for an XP machine, you may have to edit it for Win 7.
%windir%\system32\cmd.exe /c cd "C:\Program Files\Mozilla Firefox" && start/low firefox

Thank you for the information.

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