ESET still detects our program as "potentially unsafe", but we are implementing some measures in the upcoming 6.9 update to make the program less prone to false detections. Let's see if this will help avoid the false positives.
The Agent is supposed to work explicitly, that is it should always be visible in the taskbar. If we add a tray-only option the remote user may easily overlook the fact that the Agent is running on their PC.
Just like many other software companies out there we are making the necessary preparations to meet GDPR requirements by the deadline (25th May). We will release a separate statement closer to that date.
Unfortunately, no. Currently you can only either use the Agent or (in case you use the Host) bring up the Internet ID connection properties by right clicking on the Host icon and selecting the corresponding item from the menu.
At some point in the future we are going to redesign the Agent window though and perhaps even unify Agent and Host notification panel into a single entity. We will definitely take your suggestion into account.
Don't hesitate to ask me if you have other questions. `