Forums

WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 1598)

Mar 28, 2017 2:18:58 pm EDT

Larry, we have just tested with a couple of different Hosts in different parts of the globe, no issues.

Did you update the Viewer too? Not just the Hosts.

Also, anyone else having issues connecting to new Hosts with the 12-digit ID? Please report .

Thanks.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 1598)

Mar 28, 2017 2:02:50 pm EDT

Hello Larry,

Do you use our public server or a self-hosted one. If the latter, please update the server too.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 1598)

Mar 28, 2017 1:42:28 pm EDT

Hello John,

You should update the server to 2.6 then. Its installer is in the same zip file.

Thanks!

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 1598)

Mar 28, 2017 12:53:33 pm EDT

Hi Martin,

Thank you!

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 1598)

Mar 28, 2017 12:38:22 pm EDT

Ok, just to make sure that there are no more issues, here is a 6.6.0.3 build for you to test before we officially publish it. We did quick in-house testing and didn't find problems, but your feedback is welcome:

UPD: The new version has been published. Download from the download page.

Note: If you have issues updating Viewer from 6.6.0.2 to 6.6.0.3 (e.g. error messages), then manually uninstall the Viewer first using the Windows Control Panel and delete the file config_4.xml that you can find in C:\Users\username\AppData\Roaming\Remote Utilities Files\. Then install 6.6.0.3.

Also, Offline/Online problem is no more both on 6.5.x.x and 6.6.0.3.  

Looking forward to your reply.

P.S. It is also recommended that you upgrade your RU Server after you update the Viewer, although Viewer 6.6.0.3 must work with Server 2.5 without a problem.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 1598)

Mar 28, 2017 11:33:13 am EDT

Hi Martin,

This is temporary. We made some changes to the public server so that this online/offline bug no longer appears in version 6.5 (so it was a retrospective fix). To eliminate the bug in version 6.6.x.x we'll release an update in a couple of hours (6.6.0.3).

So please do not downgrade, just wait until we put a new version on the site. That should fix the problem.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 1598)

Mar 28, 2017 9:26:07 am EDT

Hello John,

Thank you for the report. Our engineers are currently looking into the issue. Looks like this could have something to do with encoding issues in the IDE environment that we use. Anyway, we will do our best to fix the problem as soon as possible and update the installers in the download section.

We'll also change the version number so that you can distinguish the updated version from the current one.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 1598)

Mar 27, 2017 4:48:38 pm EDT

Hello John,

The server has also been updated. It is now version 2.6. Could you please update it also and see if the issue persists.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 1598)

Mar 27, 2017 4:07:17 pm EDT

Hello,

Version 6.6 final is available. You can download it from here:
https://www.remoteutilities.com/download/

See what's new:
https://www.remoteutilities.com/product/release-notes.php

Everyone who has the online/offline issue - please update your installations.

Thanks.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

taskbar and start menu does not work, no keyboard function

Conrad, Administrator (Posts: 1598)

Mar 27, 2017 4:05:57 pm EDT

Hello Lee,

Just today we released version 6.6. You can download it from here:
https://www.remoteutilities.com/download/

Could you please update your installations (Viewer and Host) and let us know if you still have the issue.

Thanks.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php
Page: