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remote computers show as locked

Conrad Sallian, Administrator (Posts: 1873)

Aug 19, 2012 5:21:35 pm EDT

Hi Greg,

Well I clicked ping and nothing happens.

The ping command is used only to tell if the remote computer is online. It has nothing to do with actually connecting.

I finally had to connect w view only for it to load.

Load what, sorry? What was that you wanted to accomplish? But just in case - if you want to use the "stand by" mode without actively connecting - just use the Logon command (available on the toolbar and in the context menu for selected remote PC in the connection list).

Also if I connect to them with control or only viewing. Can they tell when I do ?

Yes, the Host's icon in the system tray will turn red (from blue).

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remote computers show as locked

Conrad Sallian, Administrator (Posts: 1873)

Aug 19, 2012 2:11:39 pm EDT

Hi Greg,

This is normal. The Locked state means that the remote computer is visible (can be successfully pinged for example) but you are not logged on.

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Help connecting to dsl modem

Conrad Sallian, Administrator (Posts: 1873)

Aug 16, 2012 5:13:07 pm EDT

Greg Allen wrote:
Connect to the modem itself without having to go through the remote PC.

Unfortunately, no  :)  Remote Utilities is a Windows program, the end-point device must have Windows installed on it for Remote Utilities to work.

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Help connecting to dsl modem

Conrad Sallian, Administrator (Posts: 1873)

Aug 16, 2012 5:03:20 pm EDT

Hi Greg,

Sorry, didn't get the question. Are you going to connect to a PC, which is connected to the Internet via a modem?  Or do you want to connect to the modem itself?

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MSI Configurator Tool

Conrad Sallian, Administrator (Posts: 1873)

Aug 08, 2012 12:22:10 pm EDT

Hi John,

You probably didn't exit the Viewer completely. Follow this knowledge base article http://www.remoteutilities.com/support/kb/148/

Let us know how it goes. Thanks.

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[resolved] Quickconnect (QAgent) blocked by avast ! Antivirus

Conrad Sallian, Administrator (Posts: 1873)

Aug 03, 2012 5:25:33 am EDT

Update on this issue - recent virustotal check of QAgent.exe.

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If I purchase an Enterprise Licence Do I get Quick Connect ?

Conrad Sallian, Administrator (Posts: 1873)

Aug 03, 2012 5:14:40 am EDT

UPDATE: Remote Utilities uses two license models: per-operator and per-remote-PC. The license calculator is available here http://www.remoteutilities.com/buy/

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I purchased a personbal key.....

Conrad Sallian, Administrator (Posts: 1873)

Jul 22, 2012 3:31:32 am EDT

Genie au Travail wrote:

My first licence key (pro) have the letter C after 'RUT-' and my third licence key (home) have the letter N after 'RUT-'

These licence keys are good ???  

Hi Genie,

"C" and "N" are good. It's only the "P" that needs to be replaced.

We will send you a new key soon. Thanks  :)

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I purchased a personbal key.....

Conrad Sallian, Administrator (Posts: 1873)

Jul 19, 2012 12:59:38 pm EDT

Yes, we need to re-issue that.

Please, send a message to support@remote-utilities.com and let us know the number of licenses you purchased and registration e-mail. We will send you a new key to that e-mail.

Thanks!

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I purchased a personbal key.....

Conrad Sallian, Administrator (Posts: 1873)

Jul 19, 2012 12:24:40 pm EDT

Hi Charles,

You do not need to upgrade. Your personal license is equal to what is now Enterprise license. More information here http://www.remoteutilities.com/support/forums/forum3/topic47/

Do you think we can be so cruel as to convert your paid license to the Free one? Never  :)

The only problem can be with the product key format. Please, let me know what letter is at the beginning of your key, after "RUT-" part. If you have an old-format key, we will reissue it for you.

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