Conrad Sallian's community posts

An error has occurred - Remote Utilities (viewer)

Conrad, Support (Posts: 2953)

Dec 20, 2016 8:57:22 am EST

Hello Ashley,

The Viewer crashed with this error message?

MSI one click installer seems to be random if it works

Conrad, Support (Posts: 2953)

Dec 20, 2016 8:53:51 am EST

Hi Ashley,

Yes, it is recommended.

MSI one click installer seems to be random if it works

Conrad, Support (Posts: 2953)

Dec 20, 2016 8:34:59 am EST

Yes, two actually. There were some fixes to how Internet ID is generated, perhaps your issue is related to them.

https://www.remoteutilities.com/product/release-notes.php

Please, update your Viewer and use the new Host to build your one-click installer.

Windows 10 Lock input and screen

Conrad, Support (Posts: 2953)

Dec 20, 2016 8:31:14 am EST

Hello Ralph,

Thank you for your message.

On the remote Host computer, can you access the Device Manager and check if you can locate the monitor lock driver as shown below:

Looking forward to your reply.

MSI one click installer seems to be random if it works

Conrad, Support (Posts: 2953)

Dec 20, 2016 7:47:57 am EST

Hello Ashley,

Please, confirm that it's the Viewer 6.5.0.8 and Host 6.5.0.8 that you used for building the one-click installer.

HOST - popup details

Conrad, Support (Posts: 2953)

Dec 20, 2016 7:34:34 am EST

Hello Ashley,

The tooltip, however, has a limit of 127 characters. We will devise something different perhaps - an info window/popup with more detailed information about the status, addresses etc.

The reason for the image was, the ID itself is below the word ID: shouldn't it be on the same line?

Perhaps a glitch. I forwarded this to our development anyway. Thanks.

HOST / PRIVATE SERVER first install wont connect

Conrad, Support (Posts: 2953)

Dec 20, 2016 7:15:07 am EST

Hello Ashley,

Thank you for this information. We will certainly check why it happens. Perhaps, it can explain other similar issues.

HOST - popup details

Conrad, Support (Posts: 2953)

Dec 19, 2016 4:51:11 pm EST

Hi Ashley,

Actually, the ID connection status is indicated by a small blue dot on the Host icon. If the dot is, well, blue it means the connection is live and well. A grey dot means the Host cannot connect to an intermediary server (whatever is set - public or private, in the Settings).

But if you just need information about the server on that tooltip as well, I think it might possible to add. I will send this suggestion over to our development.

Thanks.

HOST / PRIVATE SERVER first install wont connect

Conrad, Support (Posts: 2953)

Dec 19, 2016 3:22:01 pm EST

Hello Ashley,

Please, let me know if all of the following is true:

1. You set custom connection properties in the "Auto-import" feature settings on the Server (the default properties button).

2. The server automatically adds (imports) a new Host into your address book.

3. When you check the connection properties of the newly added connection you cannot find your custom-set properties.

Thanks.

norton internet security problem

Conrad, Support (Posts: 2953)

Dec 16, 2016 8:50:12 am EST

Hello,

Thank you for reporting this. We have already contacted Norton regarding this issue. Hopefully, they will take the necessary measures and remove the false positive asap.

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