Conrad Sallian's community posts

Version 6.5 BETA

Conrad, Support (Posts: 2953)

Dec 03, 2016 3:37:57 am EST

Hello Ashley,

We checked and indeed there is a bug. We'll fix it in the final release.

Thank you!

Version 6.5 BETA

Conrad, Support (Posts: 2953)

Dec 02, 2016 3:38:30 am EST

Hello Ashley,

Is it the same computer? What operating system?

Free Version-30 day trial

Conrad, Support (Posts: 2953)

Dec 01, 2016 9:51:01 am EST

Hello Jim,

Thank you for your message.

By default the trial version is installed. You can generate a free license key and register the program as described here https://www.remoteutilities.com/support/docs/free-license/

By the way, starting 6.5 beta we updated the installation wizard. Now during installation the Viewer asks whether you want to install the trial version or generate and apply a free license right away.

Let me know if you have other questions.

Version 6.5 BETA

Conrad, Support (Posts: 2953)

Nov 29, 2016 2:56:24 pm EST

Philippe Hamel wrote:

Is there documentation on the management of synchronized address books for version 6.5 Beta3 ?

I'm unable to use/configure this feature with my viewer and my local "Remote Utilities Server" ...

Hi Philippe,

The documentation is being updated and we will publish it beginning next week.

Meanwhile, I could help you configure it. Feel free to send me a message to support@remote-utilities.com.

mouse button order

Conrad, Support (Posts: 2953)

Nov 28, 2016 1:04:36 pm EST

Hi Bob,

Thank you for your post.

I do apologize for the lack of this feature so far. Most likely we will include this feature in the next update, the one that is going to come after the 6.5.

Sorry for any inconvenience.

Version 6.5 BETA

Conrad, Support (Posts: 2953)

Nov 28, 2016 12:55:32 pm EST

kennymac782641 McDonald wrote:

[HKEY_CLASSES_ROOT\Installer\Products\13A941B963765914F811F4CD6F8DD41E]

Hello,

This looks like an old issue with MSI cache not cleaned up properly.

Version 6.5 BETA

Conrad, Support (Posts: 2953)

Nov 27, 2016 7:27:18 pm EST

Here is a new post in our blog about the online status feature. Hope everyone subscribed to this thread will find it useful Version 6.5: Online statuses in Viewer address book.

Version 6.5 BETA

Conrad, Support (Posts: 2953)

Nov 27, 2016 5:23:12 pm EST

Ron Brennan wrote:

Yes, I'm getting the same error.

(Furthermore, I was already in an Admin account on the Viewer machine.)

Perhaps, we could have a remote session then (with your Viewer PC) to try to diagnose the issue. If it's ok with you, feel free to write me at support@remote-utilities.com and we'll schedule a remote session.

Thank you.

Version 6.5 BETA

Conrad, Support (Posts: 2953)

Nov 27, 2016 1:30:01 pm EST

Hi Ron,

Ron Brennan wrote:

File Transfer mode.

In the File Transfer window menu, click Access and select the System item. Then try copying the file again.

Let me know if the issue persists. Thanks.

remote desktop not resizing to veiwer

Conrad, Support (Posts: 2953)

Nov 27, 2016 12:15:07 pm EST

Hi Gareth,

Thank you for the kind words :) Don't hesitate to contact us if you ever need any assistance.

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