Conrad Sallian's community posts

Hello Ralph,

Thank you for your message.

On the remote Host computer, can you access the Device Manager and check if you can locate the monitor lock driver as shown below:



Looking forward to your reply.

Hello Ashley,

Please, confirm that it's the Viewer 6.5.0.8 and Host 6.5.0.8 that you used for building the one-click installer.

Hello Ashley,

The tooltip, however, has a limit of 127 characters. We will devise something different perhaps - an info window/popup with more detailed information about the status, addresses etc.

The reason for the image was, the ID itself is below the word ID: shouldn't it be on the same line?

Perhaps a glitch. I forwarded this to our development anyway. Thanks.

Hello Ashley,

Thank you for this information. We will certainly check why it happens. Perhaps, it can explain other similar issues.

Hi Ashley,

Actually, the ID connection status is indicated by a small blue dot on the Host icon. If the dot is, well, blue it means the connection is live and well. A grey dot means the Host cannot connect to an intermediary server (whatever is set - public or private, in the Settings).

But if you just need information about the server on that tooltip as well, I think it might possible to add. I will send this suggestion over to our development.

Thanks.

Hello Ashley,

Please, let me know if all of the following is true:

1. You set custom connection properties in the "Auto-import" feature settings on the Server (the default properties button).

2. The server automatically adds (imports) a new Host into your address book.

3. When you check the connection properties of the newly added connection you cannot find your custom-set properties.

Thanks.

Hello,

Thank you for reporting this. We have already contacted Norton regarding this issue. Hopefully, they will take the necessary measures and remove the false positive asap.

Bart, could you send us the Host log file to support@?

Thanks.

Hello Bart,

It was not a bugfix. Rather, the rutserv.exe file was incorrect version - 6.5.0.7 instead of 6.5.0.8. So there was no need for numbered update.

Regarding your authorization issues, I sent a request to our developers and asked for their input. I will get back to you soon on this matter.

Thanks!

Hello Bart,

Did you upgrade using Remote Install tool? If so, please re-download and re-install the Viewer https://www.remoteutilities.com/download/viewer6.5.msi . We updated the installer file yesterday without changing the version number because there a small issue with some files missing in the installation folder, and this prevented Remote Install from working properly.

Hope that helps.