Conrad Sallian's community posts

Hello Ryan,

You need to remove http:// part.

Hello Brian,

You mean direct access, a connection mode similar to Terminal or Remote Registry mode, not just running compmgmt.msc in the Full Control mode?

Hello,

Thank you for your message.

I'm sorry, but we do not plan to implement this.

Hi Armin,

After starting the portable viewer (6508), i see my list of available computers. I'll pick one of them and it's shown as "online" - everything normal until here. Just after clicking on a computer (to open the remote control), it's shown as "offline" for about 5 secs. The connection will be established and i am able to see the host screen and do normal operations. Is that normal? Sometimes it delays for more than 5 secs...

Regarding this issue. Found a small bug that caused this behavior. So it was not normal, actually, I was mistaken. So we'll fix it in the upcoming version.

Hello Armin,

But there are some other entries (which are not shown in the picture) which are displaying the right client (wan) IP.

It is possible that those computers are directly available and the program detects this. But I will ask our development to be sure and get back to you.

Hello Bart,

Glad to hear the issue is resolved and thanks for sending a false positive report to Microsoft.

Hi Armin,

Yes, this is normal. It doesn't mean connection is broken.

And how about a feature like "Last seen", where it will store the last time when the computer was online ?

Yes, this is one of the features on our wishlist. Now that we have implemented this "true online status" we can also add this one too.

Hello Armin,

That is actually a correct behavior. If you connect through an internet-ID server, the Host is "invisible" for the Viewer. The ID server doesn't translate the IP address to the Viewer, and in most cases there is no point to do that - by definition the Internet-ID connection is used when you want to reach a remote computer located behind a router and/or firewall. Therefore, the IP address of the Host in this case will be the IP address of the router.

Hi Armin,

Sure. We'll do our best to provide the new installer for download as soon as possible.

Hello Ian,

We submitted a new request to Microsoft yesterday just as they instructed but so far no news from them.

Sorry for any inconvenience. By the way, perhaps it would speed up the process if you could submit a request too. It only takes a minute. Here is a link https://www.microsoft.com/en-us/security/portal/submission/submit.aspx

The file which is falsely detected is rutview.exe, it's the Viewer executable file. It can be found in C:\Program Files\Remote Utilities - Viewer\. You need to zip the file before uploading - the form doesn't allow files more than 10Mb to be attached.

Thanks.