Conrad Sallian's community posts

Hello,

Thank you for reporting this. We have already contacted Norton regarding this issue. Hopefully, they will take the necessary measures and remove the false positive asap.

Bart, could you send us the Host log file to support@?

Thanks.

Hello Bart,

It was not a bugfix. Rather, the rutserv.exe file was incorrect version - 6.5.0.7 instead of 6.5.0.8. So there was no need for numbered update.

Regarding your authorization issues, I sent a request to our developers and asked for their input. I will get back to you soon on this matter.

Thanks!

Hello Bart,

Did you upgrade using Remote Install tool? If so, please re-download and re-install the Viewer https://www.remoteutilities.com/download/viewer6.5.msi . We updated the installer file yesterday without changing the version number because there a small issue with some files missing in the installation folder, and this prevented Remote Install from working properly.

Hope that helps.

Hello,

Yes, routinely used it on one of our testing laboratory machines, no issues so far.

Let me know if you have other questions.

Hello Matt,

Thank you for your post.

This suggestion is on our wish list. We will certainly implement it in one of the future updates.

Hello Bart,

I responded via email. Please, try to completely re-install the Viewer with deleting its %app data% files.

Thanks.

Hi Ashley,

General > Default connections name is (((GRIFFCOMM

If the default name is empty, the computer name it taken. If the field is populated its value is added a prefix to computername.

even when i add the PASSWORD under security i cant connect to the host, its online then offline, online, offline.....

There is no default password, however as i said when i change the password on the already added address book entry it doesn't fix the issue, only deleting and re-adding. Could this be a connection name issue?

The password field you can see in connection properties in the Viewer is just for convenience, i.e. to auto-fill the password prompt and let you connect to the Host without entering the password to save time. The actual password is set on the Host  (Right click Host icon -> Settings for Host -> Security). In order to successfully connect to the Host you must specify this password in your Viewer, regardless how exactly you do that - manually on password prompt, or pre-fill in the connection properties.

Hope that helps.

Thank you all for your comments. We will definitely raise the priority of this suggestion/wish and do our best to implement it as soon as we can.

Hello Bart,

The issue has been fixed. Version 6.5.0.8 is available for download.

Let me know if you need further assistance.

Thanks!