Conrad Sallian's community posts

Pop-ups with v6.5.0.5 Viewer

Conrad, Support (Posts: 2953)

Dec 11, 2016 9:17:36 am EST

Hello Bart,

Yes, it's a bug. We can reproduce it. We'll fix it in 6.5.0.8 in a couple of days - just wanted to wait a bit and see if there's anything else arises that we could also fix in that update.

Thank you.

HOST / PRIVATE SERVER first install wont connect

Conrad, Support (Posts: 2953)

Dec 11, 2016 9:16:29 am EST

Hello Ashley,

Yes, received. We will examine the logs and get back to you either via email or here on the forum.

Regarding Host restarts, it's unlikely it could affect the issue.

Screen builds up slow on Windows 10

Conrad, Support (Posts: 2953)

Dec 10, 2016 8:17:44 pm EST

Hello Leo,

Yes, the File Transfer will be revamped so that directories open faster. This is on our to do list for the nearest updates.

Regarding the online status - it's the first implementation of this feature in Remote Utilities so there is a chance that some issues may appear that we don't know about. So any feedback would be helpful.

HOST / PRIVATE SERVER first install wont connect

Conrad, Support (Posts: 2953)

Dec 10, 2016 5:57:23 pm EST

And, of course, we need the Host logs :) Could you please email those to support@. Thanks!

HOST / PRIVATE SERVER first install wont connect

Conrad, Support (Posts: 2953)

Dec 10, 2016 5:54:59 pm EST

Hi Ashley,

Thank you for your report. I will forward this issue to our developers and ask for their input on the matter. Perhaps, we'll need some logs or even remote session to see why it's happening.

Screen builds up slow on Windows 10

Conrad, Support (Posts: 2953)

Dec 08, 2016 2:22:07 pm EST

BTW, you can easily see which version the remote Host is when you log in to it in the Viewer. Just switch to Details view on the View tab and check the Version column.

Screen builds up slow on Windows 10

Conrad, Support (Posts: 2953)

Dec 08, 2016 2:21:12 pm EST

Hi Leo,

When I try to connect to a PC that is about 100 km away, not that the distance really matters ;), I cant connect to the host (version 6.3).

You need to upgrade the Host to version 6.5 too. Always try to make sure that the Viewer and Host are the same version. There is backward compatibility , in theory, but you still should avoid relying on it all the time. It's better to upgrade.

Screen builds up slow on Windows 10

Conrad, Support (Posts: 2953)

Dec 08, 2016 11:08:00 am EST

Hi Leo,

Yes, we usually send out a newsletter in a few days after the release, in case we find some last minute issues or bugs that require re-building the final installer.

Screen builds up slow on Windows 10

Conrad, Support (Posts: 2953)

Dec 07, 2016 5:28:49 pm EST

Leo, may I ask - what version of Remote Utilities are you using? Is it 6.3 or 6.5 which was released two days ago?

If the former I highly recommend you upgrade to version 6.5 (both Viewer and Host) and see if you still have these issues.

Screen builds up slow on Windows 10

Conrad, Support (Posts: 2953)

Dec 07, 2016 5:14:46 pm EST

Hi Leo,

Yes, we will see what we can do about it. Thank you for your feedback!

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