In the context of Remote Utilities a user (also known as "operator" or "technician") is a person who performs remote administration or provides remote support to a client/customer.
As the user, your primary tool is the Viewer where you can keep your address book, start a remote session or run built-in configuration tools. Also, your license key — be it a commercial or free license key — is applied on the Viewer side.
The number of concurrent users is determined by the number of simultaneously used Viewer installations. For example, you can install the Viewer on five different workstations, and two technicians can work from any two of those workstations at any given time. This means two concurrent users.
The notion of concurrent users is important for understanding how our licensing works.
Endpoints are remote computers. In order to remotely access a computer, you need to install the Host module on it. The Host is especially useful for unattended support. For quick, spontaneous access you can use Agent instead of Host.
Neither the Host nor Agent require a license key. The license is only applied on the Viewer side, regardless of the license type. For the "per remote PC" and "free license" types the allowed number of remote PCs is calculated as the total number of records in your Viewer address book.
All connection modes
A connection mode is a way in which a specific task is performed during a remote session. There are 15 different connection modes in Remote Utilities, including Full Control, View Only, File Transfer, Terminal, Execute etc.
Transferred data is always encrypted with the secure encryption algorithms (RSA 2048 + AES 256) regardless of the license type. Learn more about security.
With any license you can establish an unlimited number of simultaneous sessions from a given workstation.
For example, you can multitask by opening different remote desktops in different tabs in your Viewer window.
A Host installed on a remote PC can accept multiple simultaneous connections from different Viewers. Multiple users (technicians) can see the same screen and control the remote PC in accordance with their permissions.
You can not only provide remote support to a person sitting at the remote PC, but also perform unattended support of workstations and servers.
Use the Internet ID feature to access remote PCs located behind an Internet firewall or a NAT device.
Pre-configure your Host installer before the deployment. When configuring the Agent file you can also add your company logo and welcome text.
You can use the self-hosted server (RU Server) instead of our company's relay server infrastructure. Besides, some features like the address book synchronization and centralized Host permissions management are only available with the self-hosted server.
The self-hosted server is available for free regardless of your Remote Utilities license. Just download and configure the server according to our instructions and get the most powerful, self-hosted remote support solution on the market.
Create users and groups and assign permissions to them. In the server console you can centrally manage who accesses what and quickly terminate or restore access for specific users and groups. Learn how to set up the authorization role.
Multiple technicians can get their shared address book automatically updated whenever a change is made by one of the technicians. In addition, permissions can be set so that technicians can only access folders and records (connections) they are allowed to view and/or edit. Learn how to set up the sync role.
Business and personal use
Any license, including the free license, can be used in either a business or a personal setting.
There is no recurring billing — you pay for your main license only once. As for updates and upgrades, we have a simple and clear Upgrade Policy.