In the context of Remote Utilities a tech (also known as "operator" or simply "user") is a person who performs remote administration or provides remote support to a client/customer.
As the tech, your primary tool is the Viewer where you can keep your address book, start a remote session or run built-in configuration tools. Also, your license key — be it a commercial or free license key — is applied on the Viewer side.
The number of concurrent techs is determined by the number of simultaneously used Viewer installations. For example, you can install the Viewer on five different workstations, and two technicians can work from any two of those workstations at any given time. This means two concurrent techs.
The notion of concurrent techs is important for understanding how our licensing works.
Endpoints are remote computers. Endpoints are represented by "connections" in the Viewer address book.
In order to access a remote computer with Remote Utilities, you need to install the Host module on it or run the Agent module for quick, spontaneous access.
All connection modes
A connection mode is a way in which a specific task is performed during a remote session. There are 15 different connection modes in Remote Utilities, including Full Control, View Only, File Transfer, Terminal, Execute etc.
Transferred data is always encrypted with the secure encryption algorithms (RSA 2048 + AES 256) regardless of the license type. Learn more about security.
With any license you can establish an unlimited number of simultaneous sessions from a given workstation.
For example, you can multitask by opening different remote desktops in different tabs in your Viewer window.
A Host installed on a remote PC can accept multiple simultaneous connections from different Viewers. Multiple users (technicians) can see the same screen and control the remote PC in accordance with their permissions.
You can not only provide remote support to a person sitting at the remote PC, but also perform unattended support of workstations and servers.
Use the Internet ID feature to access remote PCs located behind an Internet firewall or a NAT device.
Pre-configure your Host installer before the deployment. When configuring the Agent file you can also add your company logo and welcome text.
You can use the self-hosted server (RU Server) instead of our company's relay server infrastructure. Besides, some features like the address book synchronization and centralized Host permissions management are only available with the self-hosted server.
The self-hosted server is available for free regardless of your Remote Utilities license. Just download and configure the server according to our instructions and get the most powerful, self-hosted remote support solution on the market.
Create users and groups and assign permissions to them. In the server console you can centrally manage who accesses what and quickly terminate or restore access for specific users and groups. Learn how to set up the authorization role.
Multiple technicians can get their shared address book automatically updated whenever a change is made by one of the technicians. In addition, permissions can be set so that technicians can only access folders and records (connections) they are allowed to view and/or edit. Learn how to set up the sync role.
Business and personal use
Any license, including the free license, can be used in either a business or a personal setting.
There is no recurring billing — you pay for your main license only once. As for updates and upgrades, we have a simple and clear Upgrade Policy.
Full silent install
If you enable Internet-ID connection during Host configuration and then deploy the Host and connect in, the program will show a message to the remote user. This message is only shown once — the remote user needs to click on the message to close it:
If the first connection is established from the Viewer registered with a PRO or SITE license, the message will not appear at all.