Conrad Sallian's community posts

Hello Frank,

Please, try the following:

1. First add Host installation path to Avast exceptions. This is how to do it https://www.avast.com/faq.php?article=AVKB168

2. Completely uninstall Host.

3. Install it back and see if the problem persists.

Hope that helps.

Hello Frank,

Thank you for your message.

What antivirus software is installed on that computer?

Thanks, Ron. This thread will be helpful for anyone who needs to use WoL on a regular basis.

Hi Matt,

Please, try the steps here https://www.remoteutilities.com/support/docs/host-icon-is-not-being-displayed-in-the-system-tray/ . Let me know if that didn't help either.

Thanks.

Hello Charles,

The crashes could be caused by antivirus software. Do you you have any installed on that computer? If so, you might want to add the Host installation folder to exceptions.

Here is more information https://www.remoteutilities.com/support/docs/antivirus-issues/

Hello Matt,

Thank you for your post.

You may need to restart the Host PC. Usually, restart is not required but sometimes it is.

Let me know if the problem persists.

Hello Charles,

Thank you for your post.

The Host shouldn't freeze in the first place. There were a couple of small issues that we fixed. These issues could cause the Host to freeze in some rare occasions.

As for changing the recovery options this way - it is not recommended to directly edit the service properties this way. This might cause erratic behavior in the future.

What I recommend you to do for now is completely removing  the Host (including its settings from the registry, here is a guide) and re-installing.

Ron Brennan wrote:

Good morning Conrad,

By all means feel free to use my (edited) review in any way you wish.

Ron

Thank you!

Hi Ron,

Weird :) Well, indeed requiring only way to log in is strange. But I can guess that they do that to ensure their reviews are coming from real people (i.e. their staff visits the LinkedIn accounts and verifies it's authentic).

But thank you for your great review nonetheless. If you don't mind, we will put it on our home page, there is a dedicated review section.  

Thanks!

Looks like you don't have connectivity with the remote Host. If you use Internet-ID connection type, then this documentation article may help troubleshoot the issue https://www.remoteutilities.com/support/docs/internet-id-connection-not-working/

Unfortunately, most connectivity problems arise on the Host side rather than on the Viewer side. If you cannot access a remote Host this means that the Host has issues connecting to our intermediary server. This might be caused by a number of reasons, such as antivirus software update that blocks the Host, the Host service hanging or not working properly or the Host installation being corrupted for some reason.

It's unlikely that you will be able to troubleshoot the issue while on the Viewer side. You'll need to get to the Host side anyway.

Hope that helps.