Conrad Sallian's community posts

Martin, did you also replace the original English.lng file with the one from the zip file?

Hi Mark,

Hm, that's good news! Let's wait for results from other participants to make sure that the problem is fixed.

Thank you for your feedback.

Ok, here is how to test it and help us diagnose:

1. Download this pre-release Viewer build. Download the latest version.
2. Fully close the Viewer (File -> Exit).
3. Unpack the downloaded zip file and replace the original files (C:\Program Files\Remote Utilities - Viewer) with the ones from the archive. Note: this won't affect your address book because it is stored elsewhere (originally in the %APP DATA% folder).
4. Run the Viewer. Make sure your address book is there.
5. Enable Viewer logging: click Tools tab -> Options -> Event log tab -> and check Use event log.
6. Enable the log panel in the Viewer interface: navigate to the View tab and toggle Show event log.
7. Exit the Viewer.
8. Run the Viewer again and wait for about 1 minute.
9. Check the log for errors that start with "CheckID Connection ...". If there are any, copy and send us the log.

To keep this thread easily scannable by readers please don't post the logs right here. Just send them to support@remote-utilities.com .

Bonus: also test how the new instant search feature works in the Viewer and let us know your feedback :)

We adjusted some settings. Please, let me know if the problem persists.

Thanks.

Hello Martin,

We are currently examining our recent public server updates to see if there was any code that could cause this.

I can definitely say that it's unlikely to be an issue with the clients' side (i.e. Viewers and Hosts). So no need to re-install your apps.

We will do our best to get to the root of the problem as soon as possible. Thank you!

Mark, there was also a duplicate topic which I removed.

Hello Jose,

Thank you for your message.

Please, update the program to version 6.5.0.8 which is the most recent one. You can download it here https://www.remoteutilities.com/download/

Hello Mark,

Thank you for your message. A few questions:

1. What is the version used at both ends? That is Viewer and Host.

2. What is the connection type in use? Is it direct (e.g. LAN) or Internet-ID?

Hello,

Mac version is in development. We are planning to release it this year.

Thanks.

Hello Wayne,

Thank you for your post.

To "push" the software onto a remote computer where it hasn't been installed previously some conditions must be met:

- It must be directly accessible to you via an IP address or hostname.
- Admin share (admin$) must be enabled on the remote PC
- You must have local administrator rights on the remote PC to be able to push-install the Host

See Connection Type section on this page.

haven't had a chance to do a remote install yet, but I may have found the answer to my own question. I'm thinking that I just need to click the "Add connection" button and add a connection using the IP address and then I'll have a connection on which I can perform a remote install.

Yes, you need to create a placeholder - an record in your address book on which to perform your action.

This might be just a semantic issue

Another word or rather expression could be a "saved session".

...I also found a "Scan for RU hosts" that let's you add computers to the list even if RU isn't yet installed, so that helps...

Yes, the scanner also shows where you already have the Hosts installed and where you haven't.

Thanks.