Pauline's community posts

Hello everyone,

Thank you for your messages.

David and Trent, thank you very much for your input.

There is no icon for starting it anywhere. The service is running. How do I launch the executable?

As David correctly mentioned, the RU Server is running on the background as a system process. However, it's also possible to stop/start the Server from the Windows Start menu as well as launch Administration and Server configuration windows.

Which viewer(s) will work with this server (on the client pc)?

If you mean the self-hosted RU Server then we recommend installing the latest version 3 as it's compatible even with earlier versions of Viewer/Host.
In case if you mean the module installed on the remote machine, then as Trent correctly pointed out, that will be the Host module. Please note that we recommend using the latest version for both Host and Viewer (as of this writing it's 7.0.0.1) in order to avoid the version mismatch.
In addition, perhaps, this Quick Start Guide might provide some helpful information on RU modules and ways to connect to a remote machine.

Please let us know if you have more questions.

Hello William,

Thank you for your clarification.

I'll forward the issue to our developers to see if we can reproduce it and add a fix for it in our future updates. Sorry for the inconvenience.

I'll keep you updated on the issue.

Hello Kerry,

Yes, of course, the 7.0.0.2 version release is scheduled for tomorrow (Wednesday).

Please let us know if you have more questions.

Hello David,

Thank you for your input.

Dax, could you please let us know if you meant the Auto-ping command in the menu option as David said? If this is the case, then please note that after you enable the Auto-ping feature from the context menu when right-clicking on the connection entry, then you can additionally check if the Auto-ping option is already enabled in the Connection Properties window on the Auto ping tab.

Hope that helps.

Hello Kerry,

Thank you for your message.

Could you please let us know which version of Remote Utilities do you use? In case if you use the latest 7.0.0.1 version, then this might be a part of a known issue that will be fixed in the upcoming version 7.0.0.2 which will be released as soon as possible.
Could you please also let me know if the users who are able to connect to the remote Hosts when the monitor is disconnected use the same version of Remote Utilities?

Looking forward to your reply.

Hello Jan,

Unfortunately, we cannot provide any specific ETA on this feature yet. Sorry for the inconvenience.

And is a roadmap available when which features will be released?

Unfortunately, we do not publish a roadmap, sorry for that. However, our priorities at the moment are Mac/Linux release (stable version for Viewer and then Agent/Host) as well as updating the mobile version with the ability to use a full-fledged address book (not just a list of entries). In fact, our highest priority is multi-platform support. Of course, we'll be adding various minor improvements and fixes as well.

Please let us know if you have other questions.

Hello,

Thank you for your message.

Am I right in assuming that you use the RDP connection mode? If this is the case, then it's expected behavior as this is simply how the native RDP client works.

In this scenario, please consider using the Full Control and View connection mode instead - this connection mode allows connecting to a remote Host without logging the current user out. In case if you want to only monitor the remote machine's screen, you can even connect using the View Only mode which allows viewing the remote screen without access to the remote mouse pointer and keyboard, i.e. without interrupting the remote user.
When using Full Control/View Only connection modes, you can quickly switch between the modes by clicking the corresponding icon on the toolbar or by using the Alt + F12 keyboard shortcut.

Hope that helps.

Hello William,

Thank you for your message.

Could you please let me know if you use the latest version of mobile Viewer (for Android it's version 12.01)? I will forward the issue to our developers to see if we can reproduce it.

Looking forward to your reply.

Hello Donn,

If I choose "replace all" it's not clear to me whether identical files are going to be uploaded all over again, or not.

The "Replace all" button means that out of all files that you want to transfer, all matching ones will be replaced - please note that it also applies if the name and extension of the files matches, i.e. Remote Utilities, unfortunately, does not have a feature to recognize the files with the different "Modified" date and mark them as different files yet.
If you select "Replace" instead of "Replace all", then it will only be applied for the current file - for example, on your screenshot, it's the file with the name "Local-223-Code.mdb". After this file is replaced, you will be prompted to the same dialog for the next matching file.
This means if you transfer 10 files to your remote machine that already contains the same 10 files, and 5 of them have a different date, but the same name/file extension - the old file at the remote computer will be simply replaced. The rest of the 5 files (that are completely identical to the ones at the remote machine) will be transferred once again and replaced as well. To summarize, you will still transfer all 10 files to the remote machine.

Hope that helps.

Hello Jimmie,

Thank you for your message.

You can check the Host version by right-clicking the Host icon in the system tray and selecting About Remote Utilities. Alternatively, the Host version is also displayed in the Host settings window in the lower-left corner:


In addition please note that our support staff is already replied to your message in this thread as well in order to avoid duplication.

Please let us know if you have other questions.