Pauline's community posts


Sound lags, but not picture.

Pauline, Support (Posts: 2912)
Feb 03, 2021 12:03:19 pm EST
Hello Laslo,

Thank you for your message.

Could you please let us know which version of Remote Utilities do you use? In case if you use version 6.10.10.0 or an older version, then please try updating your Remote Utilities installation to the latest 6.12 Beta 4 version as the issue might have already been fixed in the latest release.

The latest 6.12 Beta 4 version of Remote Utilities is available for download on this page.
When updating, please make sure to update both Host and Viewer to the same version in order to avoid the version mismatch that might lead to performance issues or some features not working.

Please let us know if the issue with the sound persists even after updating or if you already use the latest 6.12 Beta 4 version.

Looking forward to your reply.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2912)
Feb 03, 2021 7:56:02 am EST
Hello,

Thank you for your patience.

I've checked with our developers - the issue with the Numpad keys will certainly be fixed in the next update of the Viewer Beta version for Mac/Linux.
As for the second issue with connecting to remote Hosts from Viewer on Ubuntu - we hope to be able to implement a fix for this in the next Beta version update as well. Sorry for the inconvenience.

Please let us know if you have other questions.

printing when connecting via RDP

Pauline, Support (Posts: 2912)
Feb 02, 2021 3:59:02 pm EST
Hello,

Thank you for your message.

Could you please make sure that you have the virtual printer installed on the remote Host machine - it can be installed during the Host installation process or later in the Host Settings -> Driver tab.

In case if the virtual printer is installed, then you should be able to see a printer called Remote Utilities printer in the Devices and Printers menu on the remote Host machine. For more information please also see this page on the remote printing feature.
If the virtual printer is not installed on the remote machine yet, please try installing it and see if this helps to resolve the issue.

Please let us know if you already have the virtual printer installed or if the issue persists after its installation.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2912)
Feb 02, 2021 2:33:16 pm EST
Hello,

Thank you for your message.

I'd forwarded the issues to our development department and asked for their review on the issues. I'll get back to you soon with their reply.

Sorry for the inconvenience.

Activate Free License for Mac Viewer

Pauline, Support (Posts: 2912)
Feb 01, 2021 9:24:48 am EST
Hello Abdulla,

Thank you for your message.

We've updated the Beta version of Viewer for Mac/Linux and extended the free license period until April 1, 2021. Sorry for the inconvenience.

In order to continue using Viewer for Mac, please re-download the updated Beta version with an extended license period from this page.

Please let us know if you have more questions.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2912)
Feb 01, 2021 9:17:01 am EST
Hello Sam,

Thank you for your message.

This is to notify you that we've updated the Beta version of Viewer for Mac/Linux and extended the free license period until April 1, 2021. Sorry for the inconvenience.

In order to continue using Viewer for Mac, please re-download the updated Beta version with an extended license period from this page.

Please let us know if you have more questions.

Change PC due to HDD Death now License Key Vanishes on Entry?

Pauline, Support (Posts: 2912)
Jan 29, 2021 11:33:50 am EST
Hello Gaz,

I'm glad to hear you were able to figure out the issue and it works for you now!

I have been shunted to a Trial version and when I enter my license key and press add it instantly vanishes and doesnt get added
Any ideas appreciated as cant work without access!

Such issues are usually caused by the Viewer's configuration file config_4.xml being somehow damaged or corrupted. Deleting the config file is the most common solution since this resets the settings and allows Viewer to create a new configuration file automatically.

Please let us know if you have more questions.

Host and Viewer both UK Keyboard BUT...

Pauline, Support (Posts: 2912)
Jan 28, 2021 10:57:44 am EST
Hello Gaz,

Thank you for your message.

Could you please let us know what version of Remote Utilities do you use? In case if you use version 6.10.10.0 or an older version, then please try updating your Remote Utilities installation to the latest 6.12 Beta 4 version as the issue might have already been fixed in the latest release.
The latest 6.12 Beta 4 version of Remote Utilities is available for download on this page.
When updating, please make sure to update both Host and Viewer to the same version to avoid the version mismatch that might lead to performance issues or some features not working.

In case if the issue persists even after updating or if you already use the latest 6.12 Beta 4 version, please let us know, we will test this issue out to see if we can reproduce it.

Looking forward to your reply.

Beta testing: Remote Utilities for macOS/Linux

Pauline, Support (Posts: 2912)
Jan 25, 2021 1:03:15 pm EST
Hello William,

Thank you for your message.

I was wondering if the feature is implemented but the UI screen for editing shortcuts is not included yet? In that case I can edit the XML config files files (Users/{username}/Library/Application Support/Remote Utilities Viewer [/config.xml or /address_books/general_ab.xml]). But I need to know the <tag names> to insert.

Yes, unfortunately, the Beta version has limited functionality and more features will be added at later stages. The full list of currently implemented features is available here.
Please note that Remote Utilities is provided on an "as is" basis and, unfortunately, we cannot provide tag names. Moreover, please note that editing configuration files might violate our EULA.

If you respond to this message I'll buy a license as I don't believe in free support. Thanks, Wm

Our technical support is free for all support levels, including Free License users. For more information please refer to our Support Policy.

If you don't plan on adding shortcut customization to the Mac viewer in the short term, I would be just as happy to have an option to disable all remote-viewer shortcuts.

Thank you for the suggestion. I'll forward this feature request to our development department for a review to see if we can implement it in our future updates.

Hope that helps.

IP-Filter - Whitelist

Pauline, Support (Posts: 2912)
Jan 25, 2021 9:23:27 am EST
Hello Klaus,

Thank you for your message.

Yes, we've identified that the issue with tabs occurs in all other localizations, except for the English version. I've already forwarded the issue to our development department, so this should be fixed in our next update. Meanwhile, as a temporary workaround please try using the IP-filter feature in the English version of Host. Sorry for the inconvenience.

We'll notify you once the update with the implemented fix is available.