Pauline's community posts

Hello John,

Could you please send us html log files to support@remote-utilities.com?
Due to privacy reasons, we encourage our users to avoid publishing their logs and other private information in this forum.

Thank you.

Hello John,

Thank you for your message.

Could you please send us the Host logs for examination? Here is how to locate the Host logs: https://www.remoteutilities.com/support/docs/host-log/
You can send them to support@remote-utilities.com

Looking forward to your reply.

Hello Michael,

Thank you for your message.

The issue might be caused by an antivirus or a firewall software having a self-protection feature enabled. This feature prevents the software settings to be manipulated remotely and it might be the reason that prevents mouse-clicks from working.
Please refer to the related article in our Knowledge Base: https://www.remoteutilities.com/support/kb/cannot-edit-antivirus-software-settings-remotely/

Hope that helps.

Hello,

Thank you for your message.

Please try to enable the feature Capture alpha-blending windows:
1. In the main Viewer window right-click on the remote connection and select Properties.
2. Navigate to the Additional Properties section and select the Capture alpha-blending windows checkbox:



Here's a related guide in our Knowledge Base: https://www.remoteutilities.com/support/kb/some-windows-or-menus-are-not-visible/

Hope that helps.

Hello Boris,

We reproduced the issue and we will investigate it.

Please try to use a "Connect through Host" feature or cascade connection. It allows you to connect to a target Host through another Host that acts as an intermediary. Here's a related guide on establishing the cascade connection.

Hope that helps.

Hello David,

Thank you for your message.

I'm glad to hear you figured out the port issue.

also, how can I customize the rdp settings, such as screen size, full screen, smart scaling, etc.

To customize the RDP settings please do the following:
1. In the main Viewer window right-click on the Host icon and choose Properties.
2. Go to the tab Connection -> RDP.
3. Click Configure.
4.  The native RDP window will open where you can customize the connection settings.

is there a way to use a .rdp file

Unfortunately, the RDP mode in the Remote Utilities doesn't allow to open .rdp files. To customize the connection settings, please follow the steps above.

Hope that helps.

Hello Boris,

I'm glad to hear you have figured out the issue.

Thank you for the details. We will try to reproduce the issue and get back to you soon.

Hello,

The issue has been fixed. Please update to the latest version, it's available to download here: https://www.remoteutilities.com/download/mobile.php

Please let me know if you have more questions.

Hello,

The issue has been fixed. A new version is available to download here: https://www.remoteutilities.com/download/mobile.php

Please let me know if you have more questions.

Hello Tobias,

The issue has been fixed. A new version is available to download here: https://www.remoteutilities.com/download/mobile.php

Please let me know if you have more questions.