Pauline's community posts

Hello Boris,

We reproduced the issue and we will investigate it.

Please try to use a "Connect through Host" feature or cascade connection. It allows you to connect to a target Host through another Host that acts as an intermediary. Here's a related guide on establishing the cascade connection.

Hope that helps.

Hello David,

Thank you for your message.

I'm glad to hear you figured out the port issue.

also, how can I customize the rdp settings, such as screen size, full screen, smart scaling, etc.

To customize the RDP settings please do the following:
1. In the main Viewer window right-click on the Host icon and choose Properties.
2. Go to the tab Connection -> RDP.
3. Click Configure.
4.  The native RDP window will open where you can customize the connection settings.

is there a way to use a .rdp file

Unfortunately, the RDP mode in the Remote Utilities doesn't allow to open .rdp files. To customize the connection settings, please follow the steps above.

Hope that helps.

Hello Boris,

I'm glad to hear you have figured out the issue.

Thank you for the details. We will try to reproduce the issue and get back to you soon.

Hello,

The issue has been fixed. Please update to the latest version, it's available to download here: https://www.remoteutilities.com/download/mobile.php

Please let me know if you have more questions.

Hello,

The issue has been fixed. A new version is available to download here: https://www.remoteutilities.com/download/mobile.php

Please let me know if you have more questions.

Hello Tobias,

The issue has been fixed. A new version is available to download here: https://www.remoteutilities.com/download/mobile.php

Please let me know if you have more questions.

Hello Boris,

Thank you for your message.

Please try to use the Legacy keyboard input mode. To enable it, please follow these steps:
1. In the main Viewer window right-click on the Host icon and choose Properties.
2. Go to the tab Remote Screen -> Mode.
3. Enable the checkbox Use legacy keyboard input mode.


Please let me know if the issue persists.

Hello Michael,

Thank you for your message.

Unfortunately, Host connection logs do not contain this information. We plan to add reporting features which will show connection properties that were used, including usernames.

Also, if you switch into the Detail view mode on the Viewer, you can see what user was used to log on to the Host. To enable the Detail View mode:
1. Open the main Viewer window and navigate to the tab View.
2. Select the Details view style.
3. Locate the User column



Please let me know if you have other questions.

Hello Eric,

I'm glad to hear you figured out the issue.

Please let me know if you have more questions.

Hello,

Thank you for your message.

I am not able to input a password because I am not able to click on the password field.

We will be fixing this issue in the upcoming update. Sorry for the inconvenience.

Please let me know if you have more questions.