I am using Viewer 18.104.22.168. It shows License Unregistered 30-day trial (31 days left). I initially installed the 30 day trial, but realized my error, uninstalled it, and reinstalled with the Free License option. I have tried to obtain and add the Free License but it does not do anything, nothing shows up in the Storage area. I tried both from within the program and using the Web Generator, neither are working.
Hello, I have the same problem. I had a free license viewer installed on one of my computer and yesterday, it came back to the trial version. We try to add the key back in the License Key Storage section. When we paste de key and click on add, the license doesn't show in the upper section. Also, all the settings are no longer saved so if we closed the viewer, it lost all his setting when we open it again.
Perhaps, the Viewer configuration file was somehow corrupted by some antivirus or firewall software after the installation.
Please, try the following: 1. Fully exit the Viewer File -> Exit. 2. Locate the file config_4.xml in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder. Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings. 3. Remove the config_4.xml file from that folder. This will reset the Viewer settings. Your address books won't be affected by this action. 4. Run the Viewer and try registering it with your license key again.