Pauline's community posts
Host 6.10.9 service needs to be started manually at every boot
Host and Agent availability for Linux and Mac
Hello Walt,
Thank you for your kind words!
We're glad you enjoy using Remote Utilities!
Please feel free to post another message on our Community Forum if you have more questions or need further assistance. We're happy to help!
Thank you for your kind words!
We're glad you enjoy using Remote Utilities!
Yes, Host/Agent for Mac/Linux is currently in development. We hope to be able to release it in a month or two.understand that a linux host is being worked on and will wait for it's release since one of my computers does contain Ubuntu 18.04 and a host for it will be a plus to me.
Please feel free to post another message on our Community Forum if you have more questions or need further assistance. We're happy to help!
screen update refresh
Hello David,
Thank you for your message.
Please try enabling the Use legacy capture mode feature in the Settings for Host -> Other tab and see if this helps to resolve the issue.
In addition, before we can proceed to further troubleshooting, please try updating your Host and Viewer to the latest version of Remote Utilities available - currently, it's 6.12.2.0 Beta 2 and see if this helps to resolve the issue. Please note that despite its name, it's a fully functional release as it consists of bug fixes and improvements.
The latest 6.12.2.0 Beta 2 version is available for the download on this page. When updating Remote Utilities please make sure to update both Host/Agent and Viewer as the version mismatch might lead to performance issues or some features not working.
Please let us know if the solutions above did not help and the issue persists.
Thank you for your message.
Please try enabling the Use legacy capture mode feature in the Settings for Host -> Other tab and see if this helps to resolve the issue.
In addition, before we can proceed to further troubleshooting, please try updating your Host and Viewer to the latest version of Remote Utilities available - currently, it's 6.12.2.0 Beta 2 and see if this helps to resolve the issue. Please note that despite its name, it's a fully functional release as it consists of bug fixes and improvements.
The latest 6.12.2.0 Beta 2 version is available for the download on this page. When updating Remote Utilities please make sure to update both Host/Agent and Viewer as the version mismatch might lead to performance issues or some features not working.
Please let us know if the solutions above did not help and the issue persists.
At least one authorization method must be enabled on remote host
Hello Scott,
Thank you for your message.
Could you please double-check what authentication method is selected in the Connection Properties -> Authentication tab? In case if it's set to Auto, please try switching to Single Password and vice versa.
Alternatively, you can also try downloading a vanilla no-install Agent module, run it on the same remote machine wh ere the issue occurs and see if you can connect to this Agent.
Please let us know if the solutions above did not help and the issue persists.
Thank you for your message.
Could you please double-check what authentication method is selected in the Connection Properties -> Authentication tab? In case if it's set to Auto, please try switching to Single Password and vice versa.
Could you please clarify if the issue persists (i.e. you receive the same error message) when you try connecting to the same Host fr om another Viewer located in another network? If this is the case, then could you please try uninstalling the Host completely as described here? Then please try reinstalling the Host from scratch using vanilla (i.e. default) installation file available on our website on the Download page and see if it's possible to connect to this Host.Visited the office location today, unable to connect while on the same network using internet-ID either.
Alternatively, you can also try downloading a vanilla no-install Agent module, run it on the same remote machine wh ere the issue occurs and see if you can connect to this Agent.
Please let us know if the solutions above did not help and the issue persists.
Multi Monitor on remote and problems with Blank Screen
Hello Will,
Thank you for the clarification.
Could you please let me know if you use Full Control and View connection mode or if you connect to the remote Host via RDP-over-ID?
In either case, it would be very helpful if you could provide us the log files from the remote Host machine for the time period when you received the error message. This way, it would be possible to forward the logs along with the issue description to our development department for further examination in case if we see something in the logs that could point to what might be causing the issue.
Looking forward to your reply.
Thank you for the clarification.
Could you please let me know if you use Full Control and View connection mode or if you connect to the remote Host via RDP-over-ID?
In either case, it would be very helpful if you could provide us the log files from the remote Host machine for the time period when you received the error message. This way, it would be possible to forward the logs along with the issue description to our development department for further examination in case if we see something in the logs that could point to what might be causing the issue.
Looking forward to your reply.
Using RU with an pfSense HAProxy HA Proxy
Hello Aaron,
Thank you for the clarification.
Unfortunately, we cannot assist in resolving network administration or third-party software related issue as well as provide assistance on undocumented capabilities, since the program is provided as is. For more information please see our Support Policy.
However, perhaps other users of our Community Forum will provide a helpful solution. In addition, please consider referring to the HAProxy documentation.
Sorry for the inconvenience. Please let us know if you have other questions.
Thank you for the clarification.
Unfortunately, we cannot assist in resolving network administration or third-party software related issue as well as provide assistance on undocumented capabilities, since the program is provided as is. For more information please see our Support Policy.
However, perhaps other users of our Community Forum will provide a helpful solution. In addition, please consider referring to the HAProxy documentation.
Sorry for the inconvenience. Please let us know if you have other questions.
Using RU with an pfSense HAProxy HA Proxy
Hello Aaron,
Thank you for your message.
Do you mean that you've tried configuring access through proxy in the Host Settings/Connection properties?
In case if you haven't done this yet, please try configuring access through proxy server as described in this tutorial and see if this work for you.
In addition, please note that in case if you want to utilize RU Server, then RU Server only uses a single TCP port 5655 to communicate with Hosts and Viewers. Alternatively, when using RU Server as your relay server, you can specify your custom port values. For more information on ports used by RU Server please see this page.
Hope that helps.
Thank you for your message.
Do you mean that you've tried configuring access through proxy in the Host Settings/Connection properties?
In case if you haven't done this yet, please try configuring access through proxy server as described in this tutorial and see if this work for you.
In addition, please note that in case if you want to utilize RU Server, then RU Server only uses a single TCP port 5655 to communicate with Hosts and Viewers. Alternatively, when using RU Server as your relay server, you can specify your custom port values. For more information on ports used by RU Server please see this page.
Hope that helps.
Host 6.10.9 service needs to be started manually at every boot
Hello,
Thank you for your message.
Could you please confirm that you still experience the issue with the Host service automatic startup? If this is the case, please clarify if you use the 6.10.10.0 version or even an older version of Remote Utilities? If this applies, then before we can proceed to further troubleshooting, please try updating your installation to the most recent version of Remote Utilities available - as of this writing it's version 6.12.2.0 Beta 2 and see if the issue persists when using the latest version. We highly recommend that you try updating first, as the issue might have already been fixed in the subsequent updates of the program.
Version 6.12.2.0 Beta 2 is available for the download on this page. When updating, please make sure to update both Host/Agent and Viewer (as well as the RU Server if used) to the same version, as the version mismatch might lead to performance issues or some features not working.
Please let us know if the issue persists after updating Remote Utilities or in case if you already use the latest version.
Thank you for your message.
Could you please confirm that you still experience the issue with the Host service automatic startup? If this is the case, please clarify if you use the 6.10.10.0 version or even an older version of Remote Utilities? If this applies, then before we can proceed to further troubleshooting, please try updating your installation to the most recent version of Remote Utilities available - as of this writing it's version 6.12.2.0 Beta 2 and see if the issue persists when using the latest version. We highly recommend that you try updating first, as the issue might have already been fixed in the subsequent updates of the program.
Version 6.12.2.0 Beta 2 is available for the download on this page. When updating, please make sure to update both Host/Agent and Viewer (as well as the RU Server if used) to the same version, as the version mismatch might lead to performance issues or some features not working.
Please let us know if the issue persists after updating Remote Utilities or in case if you already use the latest version.
Odds of guessing an internet ID?
Hello,
Thank you for your message.
Of course, anyone can type random numbers in their Viewer and try connecting, but it simply would not lead them anywhere.
However, you can always see the records about when a Host was accessed and in what connection mode, the connection entries can be found in the Host log files. In case if the connection was established you will see the entry that will state Access granted. In case if you use Agent, its connection logs are stored on the remote machine in the following folder: C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\Logs\.
However, there are additional ways to protect your Host machines from any unauthorized access. For example, you can use Remote Utilities in a totally isolated environment (via Direct connection or RU Server) or enable 2-factor Authentication that provides an additional level of security and protects your Hosts from unauthorized access even if someone guessed or otherwise got possession of your access password. For more information on additional security measures please see our Security page.
Hope that helps.
Thank you for your message.
You are absolutely right as the knowledge of the Internet-ID code alone is not enough to be able to connect to a remote Host/Agent. It's necessary to know the Host's access credentials such as a password or a login/password pair depending on which authorization method is enabled on the remote Host.I know that you need a pin / password set up for the internet ID to work, but how likely is it that random hackers out there can guess what my internet ID is?
Of course, anyone can type random numbers in their Viewer and try connecting, but it simply would not lead them anywhere.
However, you can always see the records about when a Host was accessed and in what connection mode, the connection entries can be found in the Host log files. In case if the connection was established you will see the entry that will state Access granted. In case if you use Agent, its connection logs are stored on the remote machine in the following folder: C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\Logs\.
However, there are additional ways to protect your Host machines from any unauthorized access. For example, you can use Remote Utilities in a totally isolated environment (via Direct connection or RU Server) or enable 2-factor Authentication that provides an additional level of security and protects your Hosts from unauthorized access even if someone guessed or otherwise got possession of your access password. For more information on additional security measures please see our Security page.
Hope that helps.
Does the economy network usage mode actually work?
Hello Ondrej,
Thank you for the clarification.
In this case, before we can proceed to further troubleshooting, please try updating your Remote Utilities installation to the latest 6.12.2.0 Beta 2 version and see if this helps to resolve the issue.
As for the Economy mode - please note, that enabling the "Economy mode" can improve performance in certain circumstances only, i.e. it's most suitable to use with an Internet-ID connection. Given the fact that Direct connection is always faster than Internet-ID connection, the difference might simply not be noticeable.
Please let us know if the issue persists after updating Remote Utilities to the latest version.
Thank you for the clarification.
In this case, before we can proceed to further troubleshooting, please try updating your Remote Utilities installation to the latest 6.12.2.0 Beta 2 version and see if this helps to resolve the issue.
As for the Economy mode - please note, that enabling the "Economy mode" can improve performance in certain circumstances only, i.e. it's most suitable to use with an Internet-ID connection. Given the fact that Direct connection is always faster than Internet-ID connection, the difference might simply not be noticeable.
Please let us know if the issue persists after updating Remote Utilities to the latest version.