Pauline's community posts

Hello Marco,

Yes, sometimes the Host installation might be interrupted, for example by some firewall/antivirus software activity.

Please feel free to let us know if there are any updates on the issue.

Hello Alan,

Thank you for the provided upd ate.

We need to run "start Host" each time the computer restarts. In the settings for host, it is se t to automatic and is se t to automatic in "services".

This seems like the issue might have been caused by the Host installation files or the Host service being somehow damaged/corrupter (most probably by the firewall software activity).
Please note that the Host service must be running on a remote machine in order for the Host to work properly and the service should start automatically by default unless you changed manually.

Before we can proceed to further troubleshooting, please try referring to this KB page to see any of the listed solutions help to resolve the issue.
Namely, please additionally double-check the following:
1. When uninstalling Host please make sure to also remove the folder C:\Program Files\Remote Utilities - Host\ and restart your PC before re-installing Host.
2. Please make sure to add the Host's installation folder to your antivirus software exception list as described here.
3. If your remote Host machine is running on Windows 8 or Windows 10, please make sure to disable the Turn on fast startup feature as described in the article linked above.

Please let me know if any of the solutions worked for you or if the issue still persists.

Hello Boris,

I'm glad to hear we were able to help!

Will monitor such calls and block by IPs.

Please note that you can also enable the IP-filtering feature that allow blacklisting/whitelisting for specific IP addresses or IP address ranges.

Hope that helps.

Hello Ole,

Thank you for the clarification.

Yes, unfortunately, if you use Agent, then you need to build a custom Agent package in order to update its version. However, we plan to add a feature in our future updates that will allow saving MSI Configurator's settings that were previously used in order to make such updates easier.

Alternatively, if you use the default Agent, it's possible to just re-download the latest version from our download page.

Hope that helps.

Hello Alan,

Thank you for your message.

The Internet-ID code always stays the same and can only be re-generated manually in the Host Settings by selecting the Get New ID option in the Internet-ID settings section.

Could you please clarify what version of Remote Utilities do you use and if you use Host or Agent?

Looking forward to your reply.

Hello Kerry,

Thank you for your message.

Could you please clarify if you use version 7.0.0.0 of Remote Utilities? If this is the case, then please note that there was a minor issue in version 7.0.0.0 that was causing frequent disconnections. However, we've already fixed the issue and released an updated version 7.0.0.1 with the implemented fix.

The updated 7.0.0.1 version is available for download on this page. You can also use the Automatic update (or self-update) feature.
Please make sure to update both Host and Viewer to the same version in order to avoid the version mismatch.

Hope that helps.

Hello Marco,

Thank you for your message.

Am I right in assuming that you use Viewer of version 7.0.0.1 and Host of an older version (perhaps, 6.10.10.0 or an older version), i.e. mismatching versions of Remote Utilities? If this is the case, then the issue occurs because starting version 7 the File Transfer protocol has been re-written from the ground up in order to improve the overall speed and performance of the File Transfer mode. This means that the File Transfer mode will only work if Viewer and Host are both version 7.x.x.x. For more information on the updated File Transfer mode please see this blog post.

Please try updating your Host to the latest 7.0.0.1 version as well by following this guide on updating Remote Utilities.

Hope that helps.

Hello Marco,

Thank you for your message.

Could you please let us know if you have any antivirus software installed on the Host machine?
In addition, please feel free to send us the Host log for examination. You can send it to support@remoteutilities.com.
Last but not least, please also try referring to this troubleshooting KB article that might provide a helpful solution.

Looking forward to your reply.

Hello Ole,

Thank you for your message.

Could you please clarify if you mean Host or Agent?
In case if it's Host, you can simply update it using one of the methods described in this tutorial on updating Remote Utilities, i.e. if you'd prefer to use the Self-update method, then creating a new MSI file is not necessary.

In case if you meant Agent, then you can simply create a new Agent package following this tutorial.

Hope that helps.

Hello Boris,

Thank you for your patience.

I've checked on the issue with our developers - the "iConnectKind" error entries signify that something is modifying the traffic from time to time - for example, it might be your router or some kind of privacy software. Since you're able to connect to your remote Host, please feel free to disregard the entries in the log files.

Hope that helps.