Pauline's community posts

Hello Jeremie,

Thank you for your message.

I use the portable Remote Utilities program for all of my clients.

Could you please clarify if you mean the Agent module?
If this is the case, then please note that you only need to remove the following:
1. The Agent ".exe" file
2. The folder C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\
3. The following registry entry:
Computer\HKEY_CURRENT_USER\Software\Usoris\Remote Utilities

Please try removing the above files and rebooting the machine where the issue occurs. After the machine is restarted, please re-download Agent from our website or re-configure a custom Agent package and try running it to see if the issue persists. Please note that it's recommended to use the latest 6.12.4.0 Beta 4 version.

Please let us know if the steps above did not help and the issue persists.

Hello Joshua,

Thank you for your message.

We definitely plan to significantly improve our mobile Viewer app, including implementing a full-fledged address book and improved interface. We will do our best to provide these features as soon as possible, but, unfortunately, we cannot provide any specific ETA on these improvements for the mobile Viewer yet. Sorry for the inconvenience.

Please let us know if you have other questions.

Hello James,

Thank you for your message.

Perhaps, the Host installation file or the rutserv.exe file was somehow corrupted, for example, by some antivirus software. Please try cleaning up your installation by following this complete uninstallation guide and then re-installing Host from scratch.

Also please try installing the latest 6.12 Beta 4 version instead of the 6.10.10.0, as the issue might have already been resolved in one of the most recent updates. It's available for download on this page.
When updating, please make sure to update both Host and Viewer to the same version as the version mismatch might lead to performance issues or some features not working.

In addition, we highly recommend that you add the Host installation folder to the antivirus software exceptions list to avoid future problems that might be caused by antivirus software activity.

Please let us know if the issue persists even when installing the latest 6.12. Beta 4 version.

Hello Samuel,

Thank you for the clarification.

Please try resetting the Viewer's settings and see if this helps to resolve the issue. In order to do so, please follow these steps:
1. Fully exit the Viewer File -> Exit.
2. Locate the file config_4.xml in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder.
Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings.
In addition, please note that Portable Viewer stores its configuration file config_4.xml in the same folder with main executable file rutview.exe. The configuration file is created automatically in the folder upon the first run of the program.
3. Remove the config_4.xml file from that folder.
This will reset the Viewer settings. Your address books won't be affected by this action. However, you will need to register Viewer with your License key one more time.
4. Run the Viewer and see if the issue persists.

Please let us know if the issue persists.

Hello Samuel,

Could you please clarify what version of Remote Utilities do you use on both sides of the connection, i.e. - for Host and Viewer? In addition, please try updating to the latest 6.12.4.0 Beta 4 version that was released on December 6 - there was an issue with the Host service not start automatically on Windows 7/XP.

The latest 6.12.4.0 Beta 4 version of Remote Utilities is available for download on this page. Please make sure to update both Host and Viewer.

Please let us know if the issue persists when using the latest 6.12.4.0 Beta 4 version.

Hello Vasilis,

I'm glad to hear it works for you now!

Yes, we released the updated Beta 4 version, since there was an issue with the Host service not starting automatically in Windows XP/7. A full list of Release Notes is available here.
The updated version 6.12.4.0 Beta 4 (and version 2.9.7.0 Beta 4 for the RU Server) is available for download on this page.

Please let us know if you have other questions.

Hello Jia Lin,

Thank you for your message.

Please note that you need to have elevated admin privileges when using Agent in order to perform actions that require admin rights. In order to do so, you can use the Restart Agent as... feature or simply use Host instead.

In addition, please note that if you click "No", then both rutserv.exe and rfusclient.exe processes are running under your current user, not under System - this means you're running Agent with no elevated privileges and, therefore, cannot perform any tasks that require such privileges. Here's also a related KB page that might provide some useful information.

Hope that helps.

Hello Samuel,

Thank you for your message.

Am I right in assuming that you mean the latest 6.12.3.0 Beta 3 version? Do you have both Host and Viewer updated to the same Beta version?
If the above applies, then could you please try switching the Access menu to System/Current User and see if this helps to resolve the issue?


In addition, here's a related KB page that might provide a helpful solution as well.

Please let us know if the above solutions did not help and the issue persists.

Hello Jia Lin,

Thank you for your message.

The rfusclient.exe and rutserv.exe files and system processes of the same name are both parts of Remote Utilities installation and are required to be running for the Host to work properly. For more information please see this KB page.

Hope that helps.

Hello everyone,

This is to inform you that we've released an updated version of Remote Utilities 6.12.3.0 Beta 3 + RU Server 2.9.6.0 Beta 3. In this update, we've fixed the issue with Windows XP compatibility and also significantly improved the File Transfer connection mode. The full Release Notes list is available here. We're also preparing a more extended blog post in which we will share more information on the newly added features.

The latest 6.12.3.0 Beta 3 version (and 2.9.6.0 Beta 3 version for the RU Server) is available for download on this page. Please make sure to update Viewer and Host/Agent (as well as the RU Server) to the same version to avoid the version mismatch.

Please let us know if you have any questions.