Pauline's community posts

Hello David,

Thank you for your message.

Yes, this is possible if you use the Restart Agent as... feature. This feature allows restarting the Agent as administrator, i.e. you will be prompted to enter the admin user credentials in order to restart Agent with elevated privileges. This will let you control the UAC prompts on the remote computer when you install software (e.g. installing Host) or perform other actions that require administrative access.

Hope that helps.

Hello Anthony,

Thank you for your patience.

I've checked on the issue with our developers. Could you please enable logging in your Viewer as described in this guide? After you enable the logging feature, please wait till rutview.exe crashes once again and then send us the Viewer log files for examination. You can send the logs to support@remoteutilities.com.

Looking forward to your reply.

Hello Anthony,

Thank you for the provided update.

I'll forward this issue to our development and ask for their input on this. Sorry for the inconvenience.

I'll get back to you with an update on this shortly.

Hello Simon,

Thank you for your support!

Yes, we definitely plan to release Host/Agent for Mac/Linux - it's currently in development and we'll do our best to release it as soon as we can. Unfortunately, we cannot provide any specific ETA on this release yet, but the Beta version will be most likely available to the public on our website, just like now we made Beta version of Viewer for Mac/Linux available.

Please let us know if you have more questions.

Hello,

Thank you for your message.

Please note that this is a known issue and it will be fixed in the upcoming version 7.0.0.2 which due this week. We've also already replied in this thread to avoid duplication.

Please let us know if you have more questions.

Hello everyone,

This is to inform you that this is a known issue and it will be fixed in the upcoming version 7.0.0.2 which due this week. Meanwhile, you can try the following workaround:
While in the Full Control window right-click on the tab with the connection and use the Send key command (e.g. send Alt + PrtScr). This will unlock the remote screen, so you will be able to connect to the remote Host.

Hope that helps.

Hello,

Thank you for your message.

This is a known issue that will be fixed in the upcoming version 7.0.0.2 which due this week. Meanwhile please try the following workaround:
While in the Full Control window right-click on the tab with the connection and use the Send key command (e.g. send Alt + PrtScr):

This should unlock the remote screen, so you'd be able to connect.

Hope that helps.

Hello Jaydn,

Thank you for your message.

Instead of connecting via IP over lan, what's the possibility of having it able to connect by entering the Mac address? (I've not yet tried it, maybe it already can)

You can access Host directly via IP address or its hostname (i.e. DNS name).

Alternatively, an even easier way to access remote Host is via the Internet-ID connection. Remote Utilities also has an implemented mechanism that detects a direct route and, if available, automatically uses it even if you're connecting via the Internet-ID code.

Hope that helps.

Hello,

Thank you for your message.

Please try exporting the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\ and importing it to the new Host installation - this registry key contains the Host Settings, i.e. you will be able to import all the settings from the previous installation, including the previous Internet-ID code.
Please do not modify the registry key manually as it may also violate our EULA.

The fastest way to save the Host settings from the previous installation is to export the registry key I've listed above and after Host is reinstalled simply navigate to the same section of the Registry Editor and select File -> Import - the Host Settings will be automatically imported and applied to your new Host installation. Before importing the registry key please also make sure to close Host completely by right-clicking on the Host icon in the system tray area and selecting Stop Host.

Hope that helps.

Hello Dave,

Thank you for your message.

I am using the App correctly or is this the only way to sel ect an item on the remote screen without having to move the mouse pointer first?

Unfortunately, this is the correct way to select an item on the remote screen when connecting fr om the mobile Viewer, i.e. by moving the mouse pointer to the item first. We plan to release an improved and revamped version of mobile Viewer that will also include a full-fledged address book, but, unfortunately, we cannot provide a specific ETA on this release yet. Sorry for the inconvenience.

Please let us know if you have other questions.