Pauline's community posts

Hello Abdulla,

Thank you for your message.

We've released an updated version of Viewer for Mac with an extended free period until June 1, 2021. Please download a new version of Viewer for Mac on this page.

Let us know if you have any questions.

Hello,

Thank you for your message.

While we're working on fixing this issue, please try the following workarounds that might help you to connect to a remote Host:
1. Authenticate/Log in on one of your Hosts where the issue with the "world map" window occurs.
2. Start a Full Control session. The "world map" screen must be showing for some time.
3. In the Full Control window, right-click on the connection tab, select Send key command and choose a command to send (e.g. the Alt+PrtScr command or you can choose any other).
4. If everything goes well the connection should immediately be established.

If the above solution did not help, please try simply closing the Full Control connection window and re-opening it once again right away.

I'll keep everyone in this thread updated and will let you know when the update with a fix for this issue is available.

Thank you.

Hello,

Thank you for the clarification on this.

If possible, could you please provide us the following files for examination:
1. Contents of the folder C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\
2. Registry key that contains Agent's settings: Computer\HKEY_CURRENT_USER\Software\Usoris\Remote Utilities
You can send these files to support@remoteutilities.com.

Looking forward to your reply.

Hello Donn,

Thank you for the clarification.

I'll forward this information to our developers once again.

I'll get back to you with an update on the issue shortly.

Hello Joseph,

We've received you emails, thank you for the provided log files.

I've examined the files but couldn't find anything that could be pointing to what's causing the issue, so I will forward the issue to our developers and ask for their input on this.

I'll get back to you with an update from them shortly.

Hello Nijel,

Thank you for your message.

I will forward this information to our development department to see if we can reproduce it. I will additionally check with them regarding the address books automatic backup as well.

I'll keep you updated on this issue.

Hello everyone,

I apologize for the delay on this.

This is to inform you that we've uploaded an updated version 1.0.8.q Beta 8 of Viewer for Linux. Indeed, the Mac version was uploaded a little earlier.
Please note that on the Download page for Viewer for Linux you can now download two versions: .deb package that is suitable for Ubuntu, Debian, Mint and other similar Linux builds and the general .gz binary installation package that is suitable for any Linux builds.
This version's free period is extended till June 1, 2021.

Please let us know if you have any questions.

Hello everyone,

I apologize for the delay on this.

This is to inform you that we've uploaded an updated version 1.0.8.q Beta 8 of Viewer for Linux. Indeed, the Mac version was uploaded a little earlier.
Please note that on the Download page for Viewer for Linux you can now download two versions: .deb package that is suitable for Ubuntu, Debian, Mint and other similar Linux builds and the general .gz binary installation package that is suitable for any Linux builds.
This version's free period is extended till June 1, 2021.

Please let us know if you have any questions.

Hello,

Thank you for the provided log.

It seems like the issue might have been caused by ESET's activity as their antivirus currently detects and removes our custom Host/Agent packages by blocking our current signature. Here's a related thread on this. We're currently discussing this with the ESET team in order to resolve the issue as soon as possible.

In order to confirm the above, please try using a vanilla MSI Host package downloaded from our website, specify it as your MSI package in the Remote Install Tool and see if remote Host is updated properly this way.

Please let me know if this worked for you.

Hello Donn,

Thank you for your patience.

Could you please let me know what authentication method do you use when connecting to the remote Hosts where the issue with the blank Task Manager window occurs? Is it the same method for both Hosts?

Looking forward to your reply.